About the Tickets Solution on Eventeny

Find Your Tickets Tab

1. Make sure you are logged in to Eventeny.

2. At the top of the home page, hover over the "My Events" tab and select the event you wish to work with.

 

 

3. You should now be on your event dashboard. On the left sidebar, scroll down until you see the "Tickets" feature. Click the arrow right next to it to find a list of ticket related options. We will begin with the "Tickets" option.

 

 

Create a Ticket

1. This is your ticket page on your event dashboard. We will cover more detail on how to use this page later. Let's begin with how to create a ticket.

Click the blue "+ New Ticket" button at the top right corner of the page.

 

 

2. There is a good amount of information to fill out when creating a ticket. Make sure you take your time through each prompt to ensure a smooth purchasing experience for your attendees!

A few highlights and notes when creating a ticket:

• Visibility: public means anyone and everyone can see your ticket(s), private means only those with a link (provided by yourself) will be able to view the ticket(s).
• Sale time vs. Opening time: ticket sale start/end date refers to the day the ticket is available for purchase and when it ends. Opening/closing time usually corresponds to the day and time for the event itself.
• Quantity: quantity available refers to the number of tickets you would like to sell. Maximum quantity per user is the number of tickets a single ticket buyer can purchase at once.
• Ticket Pairing: useful if you have a child admission option that must be paired with a regular admission for an adult. Meaning, an attendee cannot only just purchase a child admission ticket, they must also purchase general admission, as an example.
• Assign Group: tickets groups are useful if you would like to organize a variety of tickets into categories (i.e., VIP or premium tickets).

 

 

 

 

3. When you are finished, click the blue ✔ Save button at the top right corner.

4. Your ticket(s) will populate back onto the tickets page. You can now add more information and details into your ticket(s) by clicking the blue "✎ Edit Ticket" button at the bottom.

 

 

5. When you scroll down, you'll be able to add additional information to your ticket such as: questions, deliverables, fees, and discounts.

• Questions: Your tickets will automatically ask for a minimum of name and email address from the ticket buyer, but you can also add a custom question should you need additional information from your attendees.
• Deliverables: these are great for events that want to pair extras with a ticket such as merchandise, autographed items, or backstage passes, to name a few examples.
• Fees: add additional fees to your tickets such as parking or meal fees.
• Discounts: generate and keep track of any discounts you wish to extend to your attendees.

 

 

 

6. When you are satisfied with your ticket(s), make sure to toggle them to "live" mode at the top of the page, or on the ticket page. If it is toggled to draft mode, no one will be able to see your tickets!

 

 

 

Tickets Page

1. While you're back on the tickets page, you may notice four icons right above the blue "Edit Ticket" button: preview, copy, share, and remove.

• Preview: allows you to see the ticket buying process from a ticket buyer's point of view. 
• Copy: allows you to make a copy of the ticket. This is useful if you want to create a bulk number of tickets with the same information, but just want to change the title, for example.
• Share: generates a shareable link to share with others and on your social media.
• Remove: allows you to delete the ticket.

 

 

Note: above those four icons is a little statistic box for your ticket(s). It's an easy way to check for the most relevant information so you don't have to go searching for it!

 

2. At the top right corner of the tickets page is and "Options" drop down menu. Options include embed, manage groups, and add fees.

• Embed is for event organizers with a website, you can embed a link to your tickets directly on it.
• Manage Groups allows you to edit or delete ticket groups.
• Add Fees allows you to add fees to tickets in bulk, if you wish.

 

 

Ticket Add-ons

1. If you scroll all the way down to the bottom of the ticket page, you will see a section labeled "Add-ons." Ticket add-ons are useful for event organizers who want to essentially upsell their ticket buyers by offering extra service/items for an additional cost that can be added on to a ticket.

Examples: merchandise, parking/meal passes, goodie bags, etc.

To add an add-on, click the blue "+ New Add-on" button at the top right corner.

 

 

2. The ticket add-on creation page is a simplified version of the regular ticket creation page. You simply input all the basic information including payout method, group assignment, and visibility options.

 

 

3. When you are finished, you'll be able to see your add-ons populate under the corresponding section. Like tickets, you can copy, edit, and remove add-ons at the bottom.

Don't forget to toggle the add-on to "live" mode to the right-hand corner so others can see it as an option when they are purchasing.

 

 

Ticket Buyer List

1. When you are done creating your tickets and they are switched to live mode, those that purchase your tickets will populate under the "List" section of the ticket feature.

At the top of the list, you will be able to view basic relevant information about your ticket buyers such as: their name, email address, what ticket they bought, how much they spent, tags, date of purchase, status, and actions.

 

 

 

2. Under "Action" you can quickly view the ticket, send the buyer a message, or resend ticket confirmation in case they lost it. Go ahead and click "view ticket" for additional options.

 

 

3. Here you can view the attendee's basic information including payment information (click the link in blue to view receipt) and ticket details. To the right of the screen, you have some options to add tags to the attendee, switch a ticket for them, add to their order, or issue a refund. You can also check them in from here on the day of the event.

 

 

Note: Event organizers add tags to ticket buyers for a variety of reasons so that they can remember them if they decide to buy a ticket again for future events. If you have a loyal attendee, a VIP, or someone that you don't want to attend your events anymore, you can tag them accordingly and it will stick with them for every event. Don't worry though, attendees cannot see their tags. It is for you and your team's eyes only!

 

4. At the top of the list, you have a search bar and filters drop down menu to easily search for attendee information based on specific criteria.

 

 

5. To the right-hand corner, you have the "Options" drop down menu. Here you can export list data, issue a ticket, send a group message, manage tags, and bulk import tickets.

• Export: allows you to export your ticket list data and convert to an Excel spreadsheet.
• Issue Ticket: great for ticket buyers who are family, not tech savvy, or VIPs, as examples. You can manually add a ticket submission from here to keep track of it.
• Group Message: allows you to send a mass message to your ticket buyers so you don't have to send the same message individually.
• Manage Tags: edit or delete tags you have created for your ticket buyers.
• Bulk Ticket Import: great for event organizers who have ticket buyer information on an Excel spreadsheet and want to transfer it all to Eventeny without reentering information.

 

 

Affiliate Program

1. One of Eventeny's new features, you now have the option to create an affiliate code for your partnerships. This is a great marketing tool to help generate more traffic and exposure to your event.

This option is the third one down under the "Tickets" feature in the left sidebar.

 

 

2. This is your Affiliate Program page. To create a new affiliate and affiliate code, click the blue "+New affiliate" button at the top right.

 

 

3. Creating an affiliate code is easy. Simply input the affiliate's name (i.e. an influencer or sponsorship brand), type or generate a code, and the affiliate's email address. When you are finished, click the blue ✔ Submit button at the bottom.

 

 

4. Lastly, all you have to do is click "Copy link" on the affiliate and share it with them. They will then share it with their following and generate traffic and attention to your event.

Whoever uses the affiliate link to purchase a ticket from your event will be tracked under the "view" button. You can also track the value the affiliate has brought to your event.

 

 

Analytics

1. Last but not least is analytics. It is the last option under the "Tickets" dropdown menu on the left sidebar.

 

 

2. There are three components or tabs to the analytics section. The first provides a summary of the number of tickets bought and the amount of revenue your tickets generated organized by month.

At the top, you can filter your ticket analytics by date range, ticket type, and add-ons. 

The top right corner allows you to export the summary data into an Excel spreadsheet.

 

 

3. The second tab is "Finance & Discount Codes." Here you'll get to see a breakdown of the finance aspect of your ticket revenue including fees, discounts, and refunds. This list also includes any tickets that have not gotten any sales.

The same filters and export options apply to this tab.

 

 

4. The final tab is the "Status" tab. This tab is useful for the day of and the day after your event. It gives you a breakdown admission details such as which ticket holders have checked in, coupon codes used, and refunded tickets.

Towards the bottom is a more simplified view of your ticket statuses. Simply hover over one of the green chart bars to see the number of active and checked in tickets.

 

 

 

Recommended Next Steps:

Create Vendor Applications

Create a Map

Publish Your Event