How to Purchase evProtect

What is evProtect? 

evProtect, powered by Protect Group, provides added assurance to attendees when purchasing non-refundable tickets. With evProtect, if an unforeseen, qualifying event prevents you from attending, you can request a refund through Protect Group, even if the event organizer’s tickets are marked as non-refundable.

When purchasing a ticket with evProtect, you'll have the option to add refund protection at checkout. This allows you to recover your ticket costs, giving you peace of mind while ensuring that disputes with event organizers are minimized.

Purchasing evProtect? 

1. Not all event organizers offer EvProtect to their attendees. If your event organizer provides this option, you'll see it during the ticket checkout process as an additional fee. You can choose to add evProtect for extra peace of mind or opt-out if you prefer.
   
   
   
   
2. If you choose to purchase evProtect, it will appear as part of your total fees at checkout.
   
   
   
   
    

   Although evProtect is included with your ticket purchase, it will appear as a separate charge on your credit card or bank statement.
   
   

3. After completing your purchase, you’ll be directed to the ticket confirmation page. To learn more about evProtect and your ticket details, click the "Payment Information" drop-down icon.

    
   
    
4. Here, you’ll find a separate receipt for your EvProtect fee, along with instructions on how to request a refund if unforeseen circumstances prevent you from attending and you can provide supporting evidence.
   
   
   
   

Frequently Asked Questions

1. Can I use evProtect for all tickets?
   
   No, evProtect is only available for tickets marked as non-refundable. Refundable tickets will not include the evProtect option during checkout. Additionally, evProtect is provided at the event organizer's discretion, meaning that while one event may offer this option, another event may not. Be sure to check the ticket details during checkout to see if veProtect is available for your event.

    

2. How do I request a refund through evProtect?
   
   If you want to request a refund, you can submit a claim through this link: Submit a Refund Claim. Be sure to include any qualifying evidence to support your claim. To learn more about the types of circumstances that qualify for a refund, visit this page. 

   Once your claim is submitted, Protect Group will review it. If your claim is approved, you’ll receive your refund directly from Protect Group.
   
   

3. Will I be refunded the full amount?
   
   Your ticket price and any standard processing fees will be refunded. However, any service fees applied to the refund protection itself (such as small processing fees) are non-refundable.
   
   

4. How do add-ons or additional tickets affect evProtect?
   
   If you purchase add-ons or additional tickets later, EvProtect must be added separately for those items.
   
   If your initial order has evProtect, the add-ons will automatically include refund protection unless purchased in a new order.
   
   

5. Can I switch or change my tickets with evProtect?
   
   If you upgrade to a higher-value ticket, the original refund protection will be canceled, and new protection must be added to the upgraded ticket. If you switch to a lower-value ticket, your original protection remains.
   
   

6. What if I only need a partial refund?
   
   You can request a partial refund, and the remaining tickets will still be covered by evProtect.
   
   

7. What happens if my refund claim is denied?
   
   Protect Group manages refund claims independently. If your claim is denied, further communication will be with Protect Group directly, not with the event organizer or Eventeny. If you need help with a claim or have questions about your refund status, contact them here. 
   
   

8. Who provides the refund if my claim is approved?
   
   All approved refunds are processed directly by Protect Group. Eventeny or the event organizer is not involved in processing these refunds.
   
   

9. Can the event organizer add evProtect for me?
   
   No, only attendees can select evProtect during checkout. Event organizers cannot add refund protection on your behalf, as it requires your acceptance of Protect Group’s terms and conditions.
   
   

10. How is the cost of evProtect determined?
    
    The cost of evProtect is typically a percentage of your ticket price. The price may vary based on factors like the ticket cost and proximity to the event date.
    
    

11. Can I contact Protect Group directly?
    
    Yes, Protect Group provides 24/7 support. If you need help with a claim or have questions about your refund status, contact them here.