How to Process Partial and Full Refunds for Artist, Vendor, & Exhibitor Applications on Eventeny

1. Make sure you are logged in to Eventeny.

2. At the top of the homepage, hover over the "My Events" tab and select the event you plan to refund a vendor on.

3. This is your event dashboard. On the left sidebar, under "Artists, Vendors, & Exhibitors" select "Submission List."

SEARCH/FILTER YOUR SUBMISSION LIST

1. Locate the submission you'd like to refund by using the search bar at the top of the page. You can search by business name, contact name, email address, application, or tag. 

2. You can also click "Filters" to the right of the search bar to filter by application type, status, or series (event dates, if you have a recurring event).

Additional filter options for application questions and pricing will populate after an application filter is applied, if applicable.

3. Select the submission you would like to refund by clicking "view submission" written in blue text to the right of the submission.

PROCESS A PARTIAL REFUND

1. Once you click "view submission," scroll down to the "payment" section.

Please note that the credit card information below is not real.

2. On the right-hand side, click "refund" written in red text on the item or price option you'd like to process the partial refund for.

3. A pop-up will appear, from the dropdown menu under "refund payment," select "partial refund and type in the amount you would like to refund. Keep in mind that refunding cannot be reversed.

4. When you are finished, click "✓ Submit" at the bottom of the pop up.

5. To confirm, the "refunded" column should now reflect the amount that was refunded, and the "Status-Receipt" column should now have a red tag that says "partially refunded" on the item that the refund was processed under.

Under the "partially refunded tag," in the "Status-Receipt" column, you can preview the receipt processed by Stripe by clicking on the receipt number written in blue text. The document will open in a new tab.

PROCESS A FULL REFUND

Processing a full refund follows similar steps to processing a partial refund listed above.

1. Remaining on the "Payment" section of the submission, select the refund button once again.

2. On the drop-down menu, select "Full refund." Keep in mind that refunding cannot be reversed. When you are finished, click ✔ Submit.

3. To confirm, the "refunded" column should now reflect the amount that was refunded, and the "Status-Receipt" column should now have a red tag that says "refunded" on the item that the refund was processed under.

Under the "refunded tag," in the "Status-Receipt" column, you can preview the receipt processed by Stripe by clicking on the receipt number written in blue text. The document will open in a new tab.

Recommended Next Steps:

How to Process Refunds for Attendees (ticket buyers)