# Eventeny Help Center

> Help center for Eventeny

## Account and User Management

- [What to Do If You Can’t Log In, Find Your Account, or See Your Tickets](https://help.eventeny.com/en/articles/14743719-what-to-do-if-you-can-t-log-in-find-your-account-or-see-your-tickets.md): Learn how to troubleshoot common Eventeny account issues, including login problems, missing accounts, and lost tickets, with quick fixes and when to contact support.
- [Hide Your Business Profile](https://help.eventeny.com/en/articles/14743720-hide-your-business-profile.md): Learn how to hide your Eventeny business profile from public view, including what happens after hiding and why your location may still appear temporarily on Google search results.
- [Updating Email Notifications](https://help.eventeny.com/en/articles/14743721-updating-email-notifications.md): Learn how to update your Eventeny notification settings for event updates, application and ticket activity, and account support emails to control how often you receive notifications.
- [Create an Account and Fill Out Your Profile](https://help.eventeny.com/en/articles/14743722-create-an-account-and-fill-out-your-profile.md): Learn how to create an Eventeny account, verify your email, and complete your profile by adding personal info, login details, documents, pictures, and more.
- [How to Delete Your Account](https://help.eventeny.com/en/articles/14743723-how-to-delete-your-account.md)
- [Not Receiving Emails from Eventeny](https://help.eventeny.com/en/articles/14743724-not-receiving-emails-from-eventeny.md): Learn why you may not be receiving Eventeny emails, including checking your email address on file, finding emails in spam or promotions folders, and marking Eventeny as safe.
- [Log Out of Eventeny](https://help.eventeny.com/en/articles/14743725-log-out-of-eventeny.md): Learn how to log out of your Eventeny account using the profile icon dropdown menu.
- [Change Your Password](https://help.eventeny.com/en/articles/14743726-change-your-password.md): Learn how to reset a forgotten password, update your password in account settings, and troubleshoot sign-in issues on Eventeny.
- [Get Verified on Eventeny](https://help.eventeny.com/en/articles/14743728-get-verified-on-eventeny.md): Learn why and how to verify your identity as an event organizer on Eventeny, including benefits like higher event rankings, a verified badge, and ensuring uninterrupted payouts.
- [Set Up a Business Profile](https://help.eventeny.com/en/articles/14743729-set-up-a-business-profile.md): Learn how to set up and customize your Eventeny business profile by updating business details, adding cover photos, uploading pictures and YouTube videos, managing products, and accessing tutorials...
- [Adding Payment and Payout Methods to Your Account](https://help.eventeny.com/en/articles/14743730-adding-payment-and-payout-methods-to-your-account.md): Learn how to set up and manage your payment and payout methods on Eventeny, including connecting Stripe, adding payment information, and ensuring you receive event payouts without delays.
- [Upload Pictures to Your Company Profile](https://help.eventeny.com/en/articles/14743731-upload-pictures-to-your-company-profile.md): Learn how to upload, delete, and reorder photos in your Eventeny business profile.
- [Setting Up Your Company Profile](https://help.eventeny.com/en/articles/14743732-setting-up-your-company-profile.md): Learn how to set up your Eventeny business profile, including adding company details, inviting company admins, setting up payment methods, and connecting Stripe for payouts.
- [Team Member Roles on Eventeny](https://help.eventeny.com/en/articles/14743733-team-member-roles-on-eventeny.md): Learn about Eventeny team member roles, including Company Admins, Event Managers, Team Members, and Product Sellers, and understand the permissions each role has across event features.
- [Adding Company Admins](https://help.eventeny.com/en/articles/14743734-adding-company-admins.md): Learn how to invite and manage company admins in Eventeny, assign company-level permissions, and understand the differences between Company Admin and Product Seller access roles.
- [Adding Event Managers & Team Members](https://help.eventeny.com/en/articles/14743735-adding-event-managers-team-members.md): Learn how to add admins and team members in Eventeny, manage permissions, understand admin seat limits by plan type, and assign event or company-level access roles.
- [Adding Additional Admin / Event Manager Seats](https://help.eventeny.com/en/articles/14743737-adding-additional-admin-event-manager-seats.md)
- [Setting Up Two-Factor Authentication \(2FA\)](https://help.eventeny.com/en/articles/15695701-setting-up-two-factor-authentication-2fa.md): Learn how to enable two-factor authentication \(2FA\) to add an extra layer of security to your Eventeny account. This guide walks you through setting up your preferred verification method and managi...
- [Identifying and Handling Phishing Attempts](https://help.eventeny.com/en/articles/15888394-identifying-and-handling-phishing-attempts.md): Learn how to recognize common phishing red flags \(urgent language, suspicious links, requests for verification or sensitive info\), what steps to take if you suspect a phishing attempt, and best pra...

## Event Management

- [Approve, Reject, Waitlist, or Withdraw Applications](https://help.eventeny.com/en/articles/15264782-approve-reject-waitlist-or-withdraw-applications.md): Manage submitted applications by approving, rejecting, waitlisting, or withdrawing for vendors, volunteers, and other applicants as needed from your event dashboard.
- [Copying Custom Questions Between Applications](https://help.eventeny.com/en/articles/15423827-copying-custom-questions-between-applications.md): Learn how to quickly copy custom questions from one application to another to save time and maintain consistency across your event applications.
- [Remove Paid Items from a Submission](https://help.eventeny.com/en/articles/15521603-remove-paid-items-from-a-submission.md): Learn how to remove booths, add-ons, and other paid items from a submission by adjusting the item's quantity.
- [Managing Payment Methods Across Your Event](https://help.eventeny.com/en/articles/15634926-managing-payment-methods-across-your-event.md): Learn how to configure and manage the payment methods accepted for tickets, applications, booths, sponsorships, and other purchases throughout your Eventeny event.
- [Managing Your Inbox](https://help.eventeny.com/en/articles/14743738-managing-your-inbox.md)
- [View Your Event Analytics](https://help.eventeny.com/en/articles/14743740-view-your-event-analytics.md)
- [Connecting a Printer](https://help.eventeny.com/en/articles/14743742-connecting-a-printer.md)
- [Selling Products](https://help.eventeny.com/en/articles/14743743-selling-products.md)
- [Set Up Kiosk Mode for Self-Service Ticket Sales](https://help.eventeny.com/en/articles/14743744-set-up-kiosk-mode-for-self-service-ticket-sales.md): Learn how to set up Kiosk Mode on the Eventeny mobile app so attendees can purchase tickets, check in, and access their QR code directly from a self-service device without staff assistance.
- [Assign Ticket Selling and Check-In Permissions to Team Members](https://help.eventeny.com/en/articles/14743745-assign-ticket-selling-and-check-in-permissions-to-team-members.md)
- [Refunding Tickets](https://help.eventeny.com/en/articles/14743746-refunding-tickets.md)
- [Checking In Tickets](https://help.eventeny.com/en/articles/14743747-checking-in-tickets.md): Learn how to access check-in settings, scan and check in tickets, scan badges, and view check-in details using the Eventeny mobile app.
- [Connecting a Stripe Terminal](https://help.eventeny.com/en/articles/14743749-connecting-a-stripe-terminal.md)
- [Selling or Issuing Tickets](https://help.eventeny.com/en/articles/14743750-selling-or-issuing-tickets.md): Learn how to issue and sell tickets directly through the Eventeny admin mobile app, including entering attendee information, processing payments, and applying discount codes.
- [Ticket Selling Settings](https://help.eventeny.com/en/articles/14743752-ticket-selling-settings.md): Learn how to configure payment methods, attendee information collection, ticket restrictions, gratuity, and Kiosk Mode for selling tickets through the Eventeny admin mobile app.
- [Check In and Print Tickets Using Kiosk Mode](https://help.eventeny.com/en/articles/15925386-check-in-and-print-tickets-using-kiosk-mode.md): Learn how to enable Kiosk Mode on the Eventeny Admin mobile app to allow attendees to purchase, print, and check in tickets through a self-service kiosk.
- [Check In Tickets While Offline](https://help.eventeny.com/en/articles/16056720-check-in-tickets-while-offline.md): Learn how to set up and use offline ticket check-in in the Eventeny Admin Mobile App, allowing Event Organizers to check in attendees without an internet connection using a local WiFi host-and-clie...
- [Add, Edit & Manage A Guest For An Event](https://help.eventeny.com/en/articles/14743753-add-edit-manage-a-guest-for-an-event.md): Learn how to add, edit, and manage event guests on Eventeny, including entering personal, travel, and hotel details, assigning agents and handlers, and managing your public guest list.
- [Add Agents & Managing the Agent Repository](https://help.eventeny.com/en/articles/14743754-add-agents-managing-the-agent-repository.md): Learn how to add and manage agents on Eventeny, including entering agent details, linking agents to guests and agencies, and bulk importing agents from your company dashboard.
- [Add Guests & Manage the Guest Repository](https://help.eventeny.com/en/articles/14743755-add-guests-manage-the-guest-repository.md): Learn how to add and manage event guests in Eventeny's All Guests repository, including entering guest details, assigning agents, bulk importing, and managing tags and categories.
- [Create A Schedule](https://help.eventeny.com/en/articles/14743757-create-a-schedule.md): Learn how to create, import, manage, share, and embed event schedules, including sessions, tracks, notifications, and bulk schedule management tools.
- [Manage Your Event Guests List](https://help.eventeny.com/en/articles/16164906-manage-your-event-guests-list.md): Learn how to view, filter, and manage your event's guest list, including bulk editing, tags, handlers, categories, custom fields, and exporting, all from the Guests page under Event Programming.
- [Creating Guest Applications](https://help.eventeny.com/en/articles/16802825-creating-guest-applications.md): Learn how to create and customize a Guest Application so potential guests, like speakers, panelists, and meet & greet talent, can apply for your event.
- [Send Group Messages](https://help.eventeny.com/en/articles/14743758-send-group-messages.md): Learn how to send group messages to vendors, volunteers, sponsors, ticket holders, and other applicants on Eventeny, including filtering recipients and sending inbox notifications.
- [Copy Applications](https://help.eventeny.com/en/articles/14743760-copy-applications.md): Learn how to copy vendor, volunteer, sponsor, and other event applications in Eventeny, including transferring questions, uploads, pricing, message templates, and jury settings to another event.
- [E-Payments Via BILL.COM](https://help.eventeny.com/en/articles/14743761-e-payments-via-bill-com.md)
- [Manage All Events: View, Create & Copy](https://help.eventeny.com/en/articles/14743762-manage-all-events-view-create-copy.md): Learn how to navigate the Eventeny All Events dashboard to view, manage, and create upcoming and past events, switch between companies, and copy existing events.
- [Manage Your Company Details](https://help.eventeny.com/en/articles/14743763-manage-your-company-details.md): Learn how to manage your Eventeny company details, including updating your business profile, managing company admins, viewing subscription plans, and setting up payment and payout methods.
- [Unpublish or Delete An Event](https://help.eventeny.com/en/articles/14743764-unpublish-or-delete-an-event.md): Learn how to unpublish or permanently delete an event on Eventeny, including moving an event to draft mode and understanding restrictions when submissions or ticket sales exist.
- [Manage Your Shipping Settings](https://help.eventeny.com/en/articles/14743765-manage-your-shipping-settings.md): Learn how to enable and configure ticket mailing and shipping settings on Eventeny, including mandatory vs. optional shipping, costs, deadlines, and which tickets are eligible.
- [Eventeny Event Score Guide](https://help.eventeny.com/en/articles/14743766-eventeny-event-score-guide.md): Learn what Eventeny's Event Score means, how it's calculated across event content, company details, and account health, and how to improve your score to rank higher in search results.
- [Connecting & Tracking Google Tag Manager Data with Eventeny](https://help.eventeny.com/en/articles/14743767-connecting-tracking-google-tag-manager-data-with-eventeny.md): Learn how to connect Google Tag Manager to Eventeny to track conversions for tickets, applications, and more, including publishing your event and adding your GTM ID in event settings.
- [Embed Eventeny Features on Your Website](https://help.eventeny.com/en/articles/14743768-embed-eventeny-features-on-your-website.md): Learn how to embed Eventeny tickets, applications, maps, and schedules onto your website using custom HTML, including customization options to match your brand.
- [Downloading a Payment Reconciliation Report from Stripe](https://help.eventeny.com/en/articles/14743769-downloading-a-payment-reconciliation-report-from-stripe.md): Learn how to access your Stripe account through Eventeny and download a Payout Reconciliation report with custom payment metadata columns.
- [Recommended Photo Resolution Sizes](https://help.eventeny.com/en/articles/14743770-recommended-photo-resolution-sizes.md): Learn the recommended image resolution sizes for event cover photos and application or ticket cover photos on Eventeny to ensure your images display correctly across the platform.
- [Copy Events, Applications & Submissions](https://help.eventeny.com/en/articles/14743771-copy-events-applications-submissions.md): Learn how to copy applications, submissions, and entire events on Eventeny. Covers copying vendor, volunteer, and sponsor applications, transferring submissions between events, and duplicating even...
- [Managing Your Event Page Settings](https://help.eventeny.com/en/articles/14743772-managing-your-event-page-settings.md): Learn how to customize your Eventeny event settings, including renaming event sections, reordering display order, and controlling the visibility of sponsors and marketplace on your event page.
- [Publishing Your Event](https://help.eventeny.com/en/articles/14743774-publishing-your-event.md): Learn how to publish your event on Eventeny, including setting applications and tickets to live, previewing your event before publishing, and how to unpublish and return to draft mode.
- [Editing Event General Information](https://help.eventeny.com/en/articles/14743775-editing-event-general-information.md): Learn how to manage your Eventeny event homepage, including updating event info, uploading cover photos, adding highlights, photos, and YouTube videos to attract attendees.
- [Navigating Your Company Dashboard](https://help.eventeny.com/en/articles/14743776-navigating-your-company-dashboard.md): Learn how to navigate the Eventeny event organizer dashboard, including managing company details, vendors, volunteers, tickets, referrals, messages, and accessing help resources.
- [Managing Documents for Applicants and Team Members](https://help.eventeny.com/en/articles/14743778-managing-documents-for-applicants-and-team-members.md): Learn how to upload documents on Eventeny as an event organizer, including adding files to your event dashboard and attaching documents to vendor, volunteer, or sponsor applications.
- [Enable Facebook Pixel Tracking](https://help.eventeny.com/en/articles/14743779-enable-facebook-pixel-tracking.md): Learn how to connect Facebook Pixel to your Eventeny event to track ticket conversions, build custom audiences, and retarget attendees for Facebook and Instagram ad campaigns.
- [Create an Event](https://help.eventeny.com/en/articles/14743780-create-an-event.md): Learn how to create a new event on Eventeny, including setting up event details, location, dates, cover photo, and advanced options, plus how to find and manage your events dashboard.
- [Bulk Import Vendors, Volunteers, and Tickets](https://help.eventeny.com/en/articles/14743782-bulk-import-vendors-volunteers-and-tickets.md): Learn how to bulk import existing vendor, volunteer, and ticket data into Eventeny using Excel templates. Covers downloading templates, formatting requirements, file naming, and completing the import.
- [Embed Vendor Applications](https://help.eventeny.com/en/articles/14743783-embed-vendor-applications.md): Learn how to embed artist, vendor & exhibitor applications from Eventeny onto your website using a custom HTML embed code on platforms like Wix, Squarespace, or WordPress.
- [Set Up Dynamic Prices for Recurring Events](https://help.eventeny.com/en/articles/14743784-set-up-dynamic-prices-for-recurring-events.md): Learn how to set up dynamic pricing per recurring event date on Eventeny, allowing vendors to be charged different amounts based on which event dates they select during application.
- [Copying Existing Submissions](https://help.eventeny.com/en/articles/14743785-copying-existing-submissions.md): Learn how to copy an applicant submission from one Eventeny event to another, including transferring application details, questions, pricing, and pictures between existing event applications.
- [Copying an Existing Event](https://help.eventeny.com/en/articles/14743786-copying-an-existing-event.md): Learn how to copy an existing event in Eventeny to quickly duplicate event details, applications, schedules, and other features for faster event setup and management.
- [Manage Applicant Insurance Submissions](https://help.eventeny.com/en/articles/14743788-manage-applicant-insurance-submissions.md): Learn how to manage vendor insurance submissions on Eventeny, including reviewing evCover and manually uploaded insurance statuses, viewing policy files, and requesting new uploads.
- [Use the All Artists, Vendors & Exhibitors Repository](https://help.eventeny.com/en/articles/14743789-use-the-all-artists-vendors-exhibitors-repository.md): Learn how to use the All Artists, Vendors & Exhibitors repository on Eventeny to view, search, and manage all applicants across every event from one central dashboard.
- [Create & Send Invoices To Applicants](https://help.eventeny.com/en/articles/14743790-create-send-invoices-to-applicants.md): Learn how to create, send, and manage invoices for vendor, artist, and exhibitor submissions in Eventeny, including payment options, fee settings, reminders, and refunds.
- [Auto-Approve Applications](https://help.eventeny.com/en/articles/14743791-auto-approve-applications.md): Learn how to enable auto-approval for vendor applications on Eventeny, including how automatic charges, booth limits, sold-out options, and map assignments work with this setting.
- [Enable evCover](https://help.eventeny.com/en/articles/14743792-enable-evcover.md): Learn how to enable evCover on Eventeny to let vendors purchase or upload event insurance directly through the platform, including managing insurance requirements and additional insured parties.
- [Send Bulk Invoices](https://help.eventeny.com/en/articles/14743793-send-bulk-invoices.md): Learn how to send bulk invoices to vendor applicants on Eventeny, including filling out invoice details, notifying recipients, and managing, editing, or refunding invoices from submissions.
- [Setting Up Split Payments / Installments](https://help.eventeny.com/en/articles/14743794-setting-up-split-payments-installments.md): Learn how to create and manage installment payment plans for vendor applications on Eventeny, including setting payment terms, number of installments, and editing upcoming charges.
- [Schedule Artist, Vendor and Exhibitor Payments](https://help.eventeny.com/en/articles/14743796-schedule-artist-vendor-and-exhibitor-payments.md): Learn how to create and manage scheduled payments for vendor applications on Eventeny, including setting charge dates, payment plans, editing payments, and handling failed payment notifications.
- [Enabling Recurring Date Selection on Applications](https://help.eventeny.com/en/articles/14743797-enabling-recurring-date-selection-on-applications.md): Learn how to enable recurring event date selection for vendor applications on Eventeny, and how to approve, reject, or waitlist applicants' chosen event dates from the submission list.
- [Hiding Vendor Products on Your Event Page](https://help.eventeny.com/en/articles/14743798-hiding-vendor-products-on-your-event-page.md): Learn how to hide vendor marketplace products from your Eventeny event page, including setting marketplace visibility to always hidden or scheduling a timeframe through event settings.
- [Adding Manual Submissions](https://help.eventeny.com/en/articles/14743799-adding-manual-submissions.md): Learn how to manually add and manage vendor, volunteer, sponsor, and exhibitor submissions, including payments, contracts, tickets, and booth assignments.
- [Set Up Your Applications to Receive Documentation](https://help.eventeny.com/en/articles/14743801-set-up-your-applications-to-receive-documentation.md): Learn how to require document uploads in Eventeny applications for artists, vendors, exhibitors, sponsors, volunteers, and more by adding file attachment questions and managing application editing ...
- [Withdraw a Vendor Application](https://help.eventeny.com/en/articles/14743802-withdraw-a-vendor-application.md): Learn how to withdraw a vendor application on Eventeny as an event organizer, including withdrawing from the submission list or within an individual submission with an optional reason.
- [Exporting Vendor Submissions](https://help.eventeny.com/en/articles/14743803-exporting-vendor-submissions.md): Learn how to export vendor submission data from your Eventeny event dashboard, including filtering by export type such as submissions, invoices, jury scores, pictures, and more.
- [Creating Discount Codes for Applicants](https://help.eventeny.com/en/articles/14743804-creating-discount-codes-for-applicants.md)
- [Editing Picture Information From the Application Admin View](https://help.eventeny.com/en/articles/14743805-editing-picture-information-from-the-application-admin-view.md): Learn how to edit photo information on an applicant's submission in Eventeny, including accessing the submission list and updating picture details as an event organizer.
- [Enabling Picture Uploads on Applications](https://help.eventeny.com/en/articles/14743806-enabling-picture-uploads-on-applications.md): Learn how to enable optional photo uploads on your Eventeny vendor or exhibitor application, allowing applicants to submit pictures without making it a requirement.
- [Creating Artist, Vendor & Exhibitor Applications](https://help.eventeny.com/en/articles/14743807-creating-artist-vendor-exhibitor-applications.md): Learn how to create and customize an application form for your event.
- [Issuing Refunds on Applications](https://help.eventeny.com/en/articles/14743808-issuing-refunds-on-applications.md): Learn how to process full or partial refunds for vendor application payments on Eventeny, including locating submissions, issuing refunds, and understanding ACH refund limitations.
- [Activating a Withdrawn Application](https://help.eventeny.com/en/articles/16074674-activating-a-withdrawn-application.md): Learn how to activate an individual application that was set to a withdrawn status.
- [Sign Contracts](https://help.eventeny.com/en/articles/14743810-sign-contracts.md): Learn how to sign a contract sent by an event organizer on Eventeny, including accessing the contract from your email, completing required fields, and resolving account mismatch errors.
- [Issue Contracts for Signature from a Submission](https://help.eventeny.com/en/articles/14743812-issue-contracts-for-signature-from-a-submission.md): Learn how to upload, prepare, and send vendor contracts for e-signature through an application on Eventeny, including adding signature fields, tracking status, and editing sent contracts.
- [Issue Contracts](https://help.eventeny.com/en/articles/14743813-issue-contracts.md): Learn how to upload, prepare, and send contracts for e-signature on Eventeny, including adding text and signature fields, tracking contract status, and editing sent contracts.
- [Connecting A Map To An Application](https://help.eventeny.com/en/articles/14743814-connecting-a-map-to-an-application.md)
- [Make a Copy of Your Map](https://help.eventeny.com/en/articles/14743815-make-a-copy-of-your-map.md): Learn how to copy an event map on Eventeny, including selecting elements to carry over like booths, sections, and icons, and how to toggle your copied map from draft to live.
- [Create Booths for Your Map](https://help.eventeny.com/en/articles/14743817-create-booths-for-your-map.md): Learn how to create single or multiple booths on your Eventeny event map, including sizing, pricing, titles, assignments, and how to move, edit, or delete booths in the map editor.
- [Create a Map](https://help.eventeny.com/en/articles/14743818-create-a-map.md): Learn how to create and customize event maps on Eventeny, including adding backgrounds, sections, icons, booths, pictures, text, and scaling your map using the map editor.
- [Assigning Booth Spaces to Applicants](https://help.eventeny.com/en/articles/14743819-assigning-booth-spaces-to-applicants.md): Learn how to assign booths to approved applicants via the map editor or submission list, charge or refund booth fees, enable self-selection, and print your booth assignment list on Eventeny.
- [Toggle Between Several Event Maps](https://help.eventeny.com/en/articles/14743820-toggle-between-several-event-maps.md): Learn how to toggle between multiple event maps in the Eventeny map editor, allowing you to quickly switch between and edit different maps connected to your event.
- [Manage Schedule Settings](https://help.eventeny.com/en/articles/14743821-manage-schedule-settings.md): Learn how to manage schedule settings on Eventeny, including linking tickets to specific scheduled activities through the event settings in your event dashboard.
- [Set Up Dates for Your Recurring Event](https://help.eventeny.com/en/articles/14743822-set-up-dates-for-your-recurring-event.md): Learn how to set up recurring event dates on Eventeny, including adding multiple dates for vendors to select, and where recurring dates appear on your public event page.
- [Setting Up Fundraising Tools](https://help.eventeny.com/en/articles/14743823-setting-up-fundraising-tools.md)
- [Enable Your On-site Payment Terminal](https://help.eventeny.com/en/articles/14743824-enable-your-on-site-payment-terminal.md): Learn how to enable and configure the on-site payment terminal in your Eventeny event settings to accept card payments in person at your event location.
- [Current Hardware Pricing](https://help.eventeny.com/en/articles/14743825-current-hardware-pricing.md): Learn about hardware rental and purchase pricing, powered by ShowReady Rentals, for: Stripe Terminals, iPads, Hot Spots, Swivel Stands, and Power Banks, available on Eventeny's Plus and Pro plans.
- [Renting Hardware For Your Event](https://help.eventeny.com/en/articles/14743826-renting-hardware-for-your-event.md): Learn how to request, prepare for, use, and return hardware rentals, powered by ShowReady Rentals, like Stripe Terminals, iPads, and Hot Spots for your event on Eventeny's Plus, Pro, and Premium pl...
- [Hardware Rental Delivery Timelines & Restrictions](https://help.eventeny.com/en/articles/16109329-hardware-rental-delivery-timelines-restrictions.md): Learn Eventeny's standard delivery timeline, last-minute request restrictions, and recommendations for placing hardware rental orders on time, powered by ShowReady Rentals.
- [Integrate Eventeny with Zapier](https://help.eventeny.com/en/articles/14743827-integrate-eventeny-with-zapier.md): Learn how to connect Eventeny to Zapier to automate tasks, including available triggers and actions for volunteer submissions, application statuses, and event data workflows.
- [Create & Send Invoices for Other Applications](https://help.eventeny.com/en/articles/14743828-create-send-invoices-for-other-applications.md): Learn how to create, send, and manage invoices for Other Applications submissions in Eventeny, including payment settings, reminders, refunds, and applicant payment options.
- [Bulk Approve, Reject, Waitlist and Withdraw Other Applications](https://help.eventeny.com/en/articles/14743829-bulk-approve-reject-waitlist-and-withdraw-other-applications.md): Learn how to bulk approve, reject, waitlist, and withdraw other applications on Eventeny, including processing refunds and sending email notifications to applicants.
- [Creating Other Applications](https://help.eventeny.com/en/articles/14743831-creating-other-applications.md)
- [Mobile App - Ticket Buyer's Purchase History](https://help.eventeny.com/en/articles/14743834-mobile-app-ticket-buyer-s-purchase-history.md): Learn how to scan attendee tickets and view their purchase history at your event using the Eventeny mobile app's ticket scanning feature.
- [Legacy App - How to Scan Ticket QR Codes Continuously](https://help.eventeny.com/en/articles/14743835-legacy-app-how-to-scan-ticket-qr-codes-continuously.md): Learn how to use continuous ticket scanning on the Eventeny mobile app to quickly check in multiple attendees back-to-back at your event.
- [Legacy App - Is There a Cash Sale Option?](https://help.eventeny.com/en/articles/14743836-legacy-app-is-there-a-cash-sale-option.md): Learn how to issue tickets and accept cash payments at your event using the Eventeny mobile app, including entering attendee information and checking in tickets on the spot.
- [Mobile App - Undo Check-in](https://help.eventeny.com/en/articles/14743837-mobile-app-undo-check-in.md): Learn how to undo a ticket check-in on the Eventeny mobile app, including searching for an attendee by name or email and reversing their check-in status.
- [Legacy App - How to Print Tickets Onsite](https://help.eventeny.com/en/articles/14743838-legacy-app-how-to-print-tickets-onsite.md): Learn how to connect a Zebra printer to the Eventeny mobile app to print tickets onsite, including setup steps, connecting to Wi-Fi, scanning QR codes, and printing multiple tickets.
- [Selling Tickets on the Mobile App](https://help.eventeny.com/en/articles/14743839-selling-tickets-on-the-mobile-app.md): Learn how to sell and issue tickets on the Eventeny mobile app, including configuring ticket settings, entering attendee info, and processing card terminal, cash, or comp payments.
- [Selling Products on the Mobile App](https://help.eventeny.com/en/articles/14743840-selling-products-on-the-mobile-app.md): Learn how to sell vendor products on the Eventeny mobile app, including accepting payments via card terminal, QR code, cash, or comp, and completing transactions at your event.
- [Mobile App - Connect Your Stripe Terminal](https://help.eventeny.com/en/articles/14743842-mobile-app-connect-your-stripe-terminal.md): Learn how to set up and connect Stripe payment terminals on Eventeny, including enabling terminals in event settings, connecting via the mobile app, and troubleshooting connection issues.
- [Logging into the Eventeny Mobile App](https://help.eventeny.com/en/articles/14743843-logging-into-the-eventeny-mobile-app.md): Learn how to download and log into the Eventeny mobile app on iOS or Android, including where to find the app and how to sign in with your existing Eventeny account.
- [Mobile App - Use the Double Badge Check-in Process](https://help.eventeny.com/en/articles/14743845-mobile-app-use-the-double-badge-check-in-process.md): Learn how to enable badge scanning on the Eventeny mobile app, scan attendee QR codes for check-in, and manually scan badges for attendees who were missed during entry.
- [Legacy App - Checking in Artists, Vendors, & Exhibitors](https://help.eventeny.com/en/articles/14743846-legacy-app-checking-in-artists-vendors-exhibitors.md): Learn how to check in and check out artists, vendors, and exhibitors at your event using the Eventeny mobile app by scanning QR codes or searching by name or confirmation code.
- [Legacy App - Volunteer Check-In/Out Process](https://help.eventeny.com/en/articles/14743847-legacy-app-volunteer-check-in-out-process.md): Learn how to check in and check out volunteers at your event using the Eventeny mobile app, including scanning QR codes and manually searching for volunteers by name.
- [Mobile App - Check-in Tickets and Add Deliverables on the Eventeny Mobile App](https://help.eventeny.com/en/articles/14743848-mobile-app-check-in-tickets-and-add-deliverables-on-the-eventeny-mobile-app.md): Learn how to check in attendees and redeem ticket deliverables on the Eventeny mobile app using QR code scanning or by searching attendees by name or email.
- [Jury Applications](https://help.eventeny.com/en/articles/14743850-jury-applications.md): Learn how to accept a jury invitation and score vendor or other applicant submissions on Eventeny using rate, vote, or paragraph scoring methods as a juror.
- [Using the Jury Feature on Eventeny](https://help.eventeny.com/en/articles/14743851-using-the-jury-feature-on-eventeny.md): Learn how to set up jury scoring on Eventeny, including inviting jury team members, creating rating, vote, and paragraph questions, and viewing jury scores on vendor submissions.
- [What Do I Do If My Vendor or Ticket Buyer is Having Technical Issues on Eventeny?](https://help.eventeny.com/en/articles/14743852-what-do-i-do-if-my-vendor-or-ticket-buyer-is-having-technical-issues-on-eventeny.md): Learn how to direct vendors, ticket buyers, volunteers, and sponsors to Eventeny customer support when they experience technical issues or bugs on the platform.
- [Using the Payments and Invoicing Solution](https://help.eventeny.com/en/articles/14743853-using-the-payments-and-invoicing-solution.md): Learn how to manage payments and invoicing for vendor, sponsor, and other applicant submissions on Eventeny, including charging, editing, refunding, and sending invoice receipts.
- [Creating and Using Tags](https://help.eventeny.com/en/articles/14743854-creating-and-using-tags.md): Learn how to create, apply, and manage tags for vendors, volunteers, sponsors, and ticket buyers on Eventeny to better organize and filter your event applicants and submissions.
- [View Your Event Analytics](https://help.eventeny.com/en/articles/14743856-view-your-event-analytics.md): Learn how to use the Eventeny event analytics dashboard to track revenue, visitor trends, ticket sales, application statuses, payment breakdowns, and product sales by month.
- [View Your Analytics - New Analytics Dashboard Beta Version](https://help.eventeny.com/en/articles/14743857-view-your-analytics-new-analytics-dashboard-beta-version.md): Learn how to use Eventeny's ticket analytics dashboard to track sales trends, revenue, buyer locations, discount codes, check-ins, and ticket mailing status across your events.
- [View Your Ticket Analytics](https://help.eventeny.com/en/articles/14743860-view-your-ticket-analytics.md): Learn how to navigate Eventeny's ticket analytics dashboard, including summary metrics, finance breakdowns, ticket status tracking, discount usage, and downloadable hourly and cumulative reports.
- [Add Custom Fees To Tickets](https://help.eventeny.com/en/articles/14743861-add-custom-fees-to-tickets.md): Learn how to create and manage custom ticket fees on Eventeny, such as parking or service charges, including setting flat or percentage rates and applying fees to specific tickets.
- [Setting Up Conditional Logic for Ticket Questions](https://help.eventeny.com/en/articles/14743862-setting-up-conditional-logic-for-ticket-questions.md)
- [Duplicating Tickets from One Event to Another](https://help.eventeny.com/en/articles/14743863-duplicating-tickets-from-one-event-to-another.md)
- [Massachusetts Junk Fee Law: Eventeny Compliance](https://help.eventeny.com/en/articles/14743864-massachusetts-junk-fee-law-eventeny-compliance.md): Learn how Eventeny complies with Massachusetts' junk fee law by displaying total ticket prices upfront, including all fees, to ensure transparency and legal compliance for event organizers.
- [Use the All Tickets Repository](https://help.eventeny.com/en/articles/14743865-use-the-all-tickets-repository.md): Learn how to use the All Tickets repository on Eventeny to view and search all attendees and ticket purchases across every event from one central dashboard.
- [Creating Time Slots or Date-Based Tickets](https://help.eventeny.com/en/articles/14743866-creating-time-slots-or-date-based-tickets.md): Learn how to create time-based and date-based ticket slots on Eventeny, including setting quantities, surcharges, and toggling slots live so attendees can select entry times at checkout.
- [Issue Tickets To Sponsors](https://help.eventeny.com/en/articles/14743867-issue-tickets-to-sponsors.md): Learn how to issue complimentary or paid tickets to approved sponsors directly from their deal on Eventeny, including selecting time slots, assigning seats, and processing payment.
- [Set Up evProtect](https://help.eventeny.com/en/articles/14743868-set-up-evprotect.md): Learn how to enable evProtect ticket insurance on Eventeny for existing and new events, so attendees can purchase refund protection at checkout for non-refundable tickets.
- [Issue Tickets to Attendees](https://help.eventeny.com/en/articles/14743870-issue-tickets-to-attendees.md): Learn how to manually issue complimentary or paid tickets to attendees on Eventeny, including selecting time slots, assigning seats, and processing in-kind or cash payments.
- [View Ticket Mailing Details](https://help.eventeny.com/en/articles/14743872-view-ticket-mailing-details.md): Learn how to check the shipping status of mailed tickets on Eventeny, including viewing tracking numbers, delivery service details, and shipping address from your profile or confirmation page.
- [Managing Ticket Mailing](https://help.eventeny.com/en/articles/14743873-managing-ticket-mailing.md): Learn how to update and export ticket shipping information on Eventeny, including adding tracking numbers, delivery service, mailing dates, and shipping notes for ticket buyers
- [Set Up Ticket Mailing](https://help.eventeny.com/en/articles/14743875-set-up-ticket-mailing.md): Learn how to set up and customize ticket mailing and shipping settings on Eventeny, including mandatory vs. optional shipping, costs, deadlines, eligible tickets, and shipping fee details.
- [Enabling the Ticket Reselling Feature](https://help.eventeny.com/en/articles/14743876-enabling-the-ticket-reselling-feature.md): Learn how to enable ticket reselling on Eventeny so attendees can transfer tickets to other buyers, including step-by-step instructions for new and existing tickets.
- [View and Manage Your Ticket List](https://help.eventeny.com/en/articles/14743877-view-and-manage-your-ticket-list.md): Learn how to view and manage your Eventeny ticket list, including searching buyers, viewing ticket details, exporting data, issuing refunds, sending messages, and checking in attendees.
- [Creating Tickets](https://help.eventeny.com/en/articles/14743878-creating-tickets.md): Learn how to create, customize, and manage event tickets on Eventeny, including pricing, refunds, time slots, embedding, bulk imports, ticket groups, and viewing sales stats.
- [Manage Ticket Payments](https://help.eventeny.com/en/articles/14743880-manage-ticket-payments.md): Learn how to manage ticket submissions on Eventeny, including viewing buyer details, switching tickets, adding tickets to an order, issuing complimentary tickets, and processing refunds.
- [Upgrade or Swap Tickets for Attendees](https://help.eventeny.com/en/articles/14743882-upgrade-or-swap-tickets-for-attendees.md): Learn how to switch or upgrade an attendee's ticket on Eventeny as an event organizer, including handling price differences, refunds, and confirming the ticket change.
- [Editing Ticket Holder Answers to Custom Ticket Questions](https://help.eventeny.com/en/articles/14743883-editing-ticket-holder-answers-to-custom-ticket-questions.md)
- [Issuing Refunds on Tickets](https://help.eventeny.com/en/articles/14743885-issuing-refunds-on-tickets.md): Learn how to issue full or partial ticket refunds to attendees on Eventeny, including canceling tickets upon refund and understanding ACH payment refund limitations.
- [Set a Primary Contact on Tickets & Applications](https://help.eventeny.com/en/articles/14743887-set-a-primary-contact-on-tickets-applications.md): Learn how to set a primary contact on tickets and applications on Eventeny so the right team member receives messages from attendees and applicants for each event.
- [Issue Tickets to Applicants](https://help.eventeny.com/en/articles/14743888-issue-tickets-to-applicants.md): Learn how to manually issue tickets to vendor applicants on Eventeny, including selecting time slots, assigning seats, entering payment details, and issuing complimentary in-kind tickets.
- [Export Discount Code Information](https://help.eventeny.com/en/articles/14743889-export-discount-code-information.md): Learn how to export ticket discount code data on Eventeny as a CSV file, including selecting specific fields to analyze discount code performance for your event.
- [Make Ticket Sales Available Through Your Schedule](https://help.eventeny.com/en/articles/14743890-make-ticket-sales-available-through-your-schedule.md): Learn how to enable ticket selling on all schedule items for your Eventeny schedule
- [Set-Up Your Tickets to Receive Attendee Documentation](https://help.eventeny.com/en/articles/14743891-set-up-your-tickets-to-receive-attendee-documentation.md): Learn how to require documentation from ticket buyers on Eventeny, including setting up documentation requirements on new or existing tickets so attendees must upload files at checkout.
- [Creating Ticket Discount Codes](https://help.eventeny.com/en/articles/15504556-creating-ticket-discount-codes.md): Learn how to create, manage, track, and export discount codes to offer promotions and incentives for your event attendees or applicants.
- [Export Ticket List](https://help.eventeny.com/en/articles/15539121-export-ticket-list.md): Learn how to export ticket sales, buyer information, attendee data, and other ticket-related reports from your event dashboard for analysis and record-keeping.
- [Ticket Pairing](https://help.eventeny.com/en/articles/15949063-ticket-pairing.md): Learn how to set up Ticket Pairing to require attendees to purchase specific tickets together, ensuring add-ons, upgrades, and other dependent tickets can only be purchased alongside eligible ticke...
- [Using Deliverables for Tickets](https://help.eventeny.com/en/articles/16889797-using-deliverables-for-tickets.md): Learn how to create and configure deliverables on your tickets in your Eventeny dashboard, including setting up multi-day passes, so attendees can redeem perks at your event.
- [Creating Sections On A Seat Map](https://help.eventeny.com/en/articles/14743892-creating-sections-on-a-seat-map.md)
- [Manually Assigning Seats to Tickets](https://help.eventeny.com/en/articles/14743893-manually-assigning-seats-to-tickets.md): Learn how to assign seats to attendees on Eventeny using three methods: the Tickets List, Seating Map, or Submissions List. Covers issuing tickets, selecting seats, entering attendee info, and choo...
- [Connect Your Tickets to Seat Select](https://help.eventeny.com/en/articles/14743896-connect-your-tickets-to-seat-select.md): Learn how to connect tickets to your Eventeny seat map, enable live seat selection for attendees, and ensure both tickets and maps are properly configured for purchase.
- [Creating Seats on a Seat Map](https://help.eventeny.com/en/articles/14743897-creating-seats-on-a-seat-map.md): Learn how to create single or multiple seats on your Eventeny seat map, including customizing shape, size, color, rotation, and titles so attendees can easily select their seats.
- [Scaling The Seat Map](https://help.eventeny.com/en/articles/14743899-scaling-the-seat-map.md): Learn how to scale your Eventeny seat map by setting the background size using the image portion option to accurately represent your event's seating layout.
- [Creating A Seat Map For Tickets](https://help.eventeny.com/en/articles/14743900-creating-a-seat-map-for-tickets.md): Learn how to create and customize a seat map by adding ticket assignments, choosing visibility settings, and selecting a background using a solid color, uploaded image, or Google Maps integration.
- [Creating Sponsor Deliverables](https://help.eventeny.com/en/articles/14743901-creating-sponsor-deliverables.md)
- [Manage Your Sponsor Settings](https://help.eventeny.com/en/articles/14743902-manage-your-sponsor-settings.md): Learn how to update your sponsor invoice settings on Eventeny, including adding organization details, contact information, invoice prefix, and offline payment instructions.
- [Create & Send Invoices To Sponsors](https://help.eventeny.com/en/articles/14743903-create-send-invoices-to-sponsors.md): Learn how to create, send, and manage invoices for sponsor deals, including payment settings, reminders, refunds, and supported payment methods.
- [Adding Manual Sponsor Deals](https://help.eventeny.com/en/articles/14743904-adding-manual-sponsor-deals.md): Learn how to create, manage, and track sponsor deals in Eventeny, including sponsorship stages, deal details, invoices, contracts, payouts, and sponsor submissions.
- [Export Sponsor Purchase Summary Report](https://help.eventeny.com/en/articles/14743905-export-sponsor-purchase-summary-report.md): Learn how to export a sponsor purchase summary report from your Eventeny event dashboard, including filtering by application and date range to download transaction data.
- [Copy Sponsor Deals From Prior Event](https://help.eventeny.com/en/articles/14743907-copy-sponsor-deals-from-prior-event.md): Learn how to copy sponsor deals from other events on Eventeny, including selecting deal components like contacts, deliverables, and invoices, and managing copied deals in your sponsor list.
- [View and Manage Your Sponsor Deals](https://help.eventeny.com/en/articles/14743908-view-and-manage-your-sponsor-deals.md): Learn how to view and manage sponsor deals on Eventeny, including approving, rejecting, adding deliverables, tracking progress, sending messages, and exporting sponsor information.
- [Hide Sponsors on Your Event Page](https://help.eventeny.com/en/articles/14743909-hide-sponsors-on-your-event-page.md): Learn how to hide sponsor logos and the sponsor applications section from your public Eventeny event page using the event page visibility settings.
- [Creating A Sponsor Application](https://help.eventeny.com/en/articles/14743910-creating-a-sponsor-application.md): Learn how to create and manage sponsor applications, deals, deliverables, conditional questions, sponsorship amounts, and embedded applications.
- [Creating A Sponsor Deal](https://help.eventeny.com/en/articles/15234945-creating-a-sponsor-deal.md): Learn how to create and manage sponsor deals, track sponsorship stages, assign deliverables, send invoices, and organize sponsor submissions within your event dashboard.
- [Using Surveys on Eventeny](https://help.eventeny.com/en/articles/14743912-using-surveys-on-eventeny.md): Learn how to create and manage event surveys on Eventeny, including adding questions, previewing surveys, viewing respondent analytics, and exporting survey data to Excel.
- [Export Volunteer Submissions](https://help.eventeny.com/en/articles/14743913-export-volunteer-submissions.md): Learn how to export volunteer submission data from your Eventeny event dashboard, including filtering and customizing your export to download volunteer information as an Excel file.
- [Use the All Volunteers Dashboard](https://help.eventeny.com/en/articles/14743914-use-the-all-volunteers-dashboard.md): Learn how to use the All Volunteers repository on Eventeny to view, search, and manage volunteers across all events, and send email invitations to recruit volunteers for upcoming events.
- [Create & Send Invoices to Volunteers](https://help.eventeny.com/en/articles/14743915-create-send-invoices-to-volunteers.md): Learn how to create, send, and manage invoices for volunteers, including payment settings, reminders, refunds, and supported payment methods.
- [Manage Your Volunteer Settings](https://help.eventeny.com/en/articles/14743916-manage-your-volunteer-settings.md): Learn how to set application limits per volunteer in your Eventeny event settings, including how to configure or remove submission restrictions for volunteer applications.
- [Set Up Volunteer Shifts \(including bulk\)](https://help.eventeny.com/en/articles/14743917-set-up-volunteer-shifts-including-bulk.md): Learn how to create volunteer shifts on Eventeny, including application shifts, department shifts, and bulk shift imports, plus how to sync department shifts to volunteer applications.
- [Creating and Managing Volunteer Departments](https://help.eventeny.com/en/articles/14743918-creating-and-managing-volunteer-departments.md)
- [Copy One or More Volunteer Applications and Departments](https://help.eventeny.com/en/articles/14743920-copy-one-or-more-volunteer-applications-and-departments.md): Learn how to copy multiple volunteer applications and departments on Eventeny, including how to select items to carry over and toggle copied applications from draft to live mode.
- [Creating a Volunteer Application](https://help.eventeny.com/en/articles/14743921-creating-a-volunteer-application.md)
- [View and Manage Volunteer Submissions](https://help.eventeny.com/en/articles/14743923-view-and-manage-volunteer-submissions.md): Learn how to view and manage volunteer submissions on Eventeny, including approving, rejecting, assigning shifts, sending messages, tagging volunteers, and exporting the volunteer list.
- [Understanding Volunteer Analytics](https://help.eventeny.com/en/articles/14743924-understanding-volunteer-analytics.md): Learn how to view and export volunteer analytics on Eventeny, including submission totals, approvals by month, department breakdowns, and shift data exported as Excel reports.
- [Creating Volunteer Applications](https://help.eventeny.com/en/articles/15519681-creating-volunteer-applications.md): Learn how to create and configure volunteer applications.

## Applying To and Editing Applications

- [Why Can't I Find My Application? Understanding Deadlines, Autosaving, and Archived Applications](https://help.eventeny.com/en/articles/15532656-why-can-t-i-find-my-application-understanding-deadlines-autosaving-and-archived-applications.md)
- [Why Am I Being Charged a $7 ACH Fee?](https://help.eventeny.com/en/articles/15532802-why-am-i-being-charged-a-7-ach-fee.md)
- [Submitting a Guest Application](https://help.eventeny.com/en/articles/16803115-submitting-a-guest-application.md): Learn how to complete, submit, and track the status of a Guest Application for an event.
- [Troubleshooting Application Page Issues](https://help.eventeny.com/en/articles/14743925-troubleshooting-application-page-issues.md): Learn how to fix buffering, spinning animation, or Save & Continue button issues on Eventeny vendor applications, including logo size, cache, VPN, and browser troubleshooting tips.
- [Finding Your Application Receipt](https://help.eventeny.com/en/articles/14743926-finding-your-application-receipt.md): If you need to download your receipt or view an itemized invoice for an application you submitted through Eventeny, this guide will walk you through where to find your application receipts.
- [Request a Refund for an Event Application](https://help.eventeny.com/en/articles/14743927-request-a-refund-for-an-event-application.md): Learn how to request a refund for a vendor or volunteer application on Eventeny by contacting the event organizer, and what to do if the organizer is unresponsive.
- [Applying A Discount Code To An Application](https://help.eventeny.com/en/articles/14743928-applying-a-discount-code-to-an-application.md): Learn how to apply a discount code to your Eventeny application before submitting. Includes steps for entering codes, confirming discounts, and what to do if you forgot to apply one.
- [Accessing Your Application QR Code on Eventeny](https://help.eventeny.com/en/articles/14743929-accessing-your-application-qr-code-on-eventeny.md): Learn how to find your vendor or volunteer QR code on Eventeny after application approval, either through your confirmation email or by logging into your Eventeny account.
- [Upload Required Documentation to An Application](https://help.eventeny.com/en/articles/14743930-upload-required-documentation-to-an-application.md): Learn how to upload required documentation to an approved application on Eventeny, including accessing your submission and updating the additional information section post-approval.
- [Applying to Events on Eventeny](https://help.eventeny.com/en/articles/14743931-applying-to-events-on-eventeny.md): Step-by-step guide to finding events, submitting vendor or volunteer applications, uploading photos, applying discount codes, and managing your applications.
- [Withdraw An Application From An Event](https://help.eventeny.com/en/articles/14743932-withdraw-an-application-from-an-event.md): Learn how to contact an event organizer on Eventeny to request withdrawal of a mistakenly submitted vendor, volunteer, or sponsor application.
- [Check the Status of Your Application](https://help.eventeny.com/en/articles/14743933-check-the-status-of-your-application.md): Learn how to check the status of your submitted applications on Eventeny, view full application details, and contact the event organizer with questions.
- [Updating Credit Card or ACH Information On Applications](https://help.eventeny.com/en/articles/14743934-updating-credit-card-or-ach-information-on-applications.md): Learn how to update your payment method on a submitted Eventeny application, including switching between credit card and ACH bank transfer.
- [Editing Applications After Submission](https://help.eventeny.com/en/articles/14743935-editing-applications-after-submission.md): Learn how to edit a submitted application including updating info, adding booth spaces or add-ons, and changing recurring date preferences after submission.
- [Upload Your Certificate of Insurance To Your Application](https://help.eventeny.com/en/articles/14743936-upload-your-certificate-of-insurance-to-your-application.md): Learn how to manually upload a certificate of insurance to your Eventeny application after approval, including replacing, reviewing status, and FAQs about COI requirements.
- [Apply for evCover Insurance](https://help.eventeny.com/en/articles/14743937-apply-for-evcover-insurance.md): Learn how to apply for evCover insurance on Eventeny as a vendor, including getting an instant quote through Vertical Insurance or manually uploading your own certificate of insurance.
- [Pay An Invoice](https://help.eventeny.com/en/articles/14743939-pay-an-invoice.md): Learn how to pay an invoice on Eventeny as an applicant, including paying directly from your email notification or through your application submission using card, ACH, or Klarna.
- [Picking Booths After Application Approval](https://help.eventeny.com/en/articles/14743940-picking-booths-after-application-approval.md): Learn how to select your own booth on an approved Eventeny vendor application, including navigating the map, choosing available spaces, and completing payment for your selection.
- [Editing or Add Picture Information](https://help.eventeny.com/en/articles/14743941-editing-or-add-picture-information.md)
- [Applying To Volunteer Applications](https://help.eventeny.com/en/articles/14743942-applying-to-volunteer-applications.md): Learn how to find events, submit volunteer applications, and manage your registration on Eventeny. Covers searching events, completing application steps, selecting shifts, and editing your info aft...
- [Export Sponsor Invoices](https://help.eventeny.com/en/articles/14743943-export-sponsor-invoices.md): Learn how to export sponsor invoices from your Eventeny event dashboard, including navigating to your Deals section and customizing your invoice export by application.
- [Apply to be a Sponsor on Eventeny](https://help.eventeny.com/en/articles/14743944-apply-to-be-a-sponsor-on-eventeny.md): Learn how to find events, submit a sponsor application, select sponsorship tiers, complete payment, and manage your submission after applying to sponsor an event on Eventeny.

## Buying and Managing Tickets

- [How can I resolve payment issues or checkout problems?](https://help.eventeny.com/en/articles/15532759-how-can-i-resolve-payment-issues-or-checkout-problems.md): Learn how to troubleshoot common payment and checkout issues, including declined transactions, stuck payments, and unsupported payment methods.
- [Purchase evProtect](https://help.eventeny.com/en/articles/14743945-purchase-evprotect.md): Learn about evProtect ticket insurance on Eventeny, including how to purchase refund protection at checkout, submit a claim, and what qualifies for a refund through Protect Group.
- [Purchase Tickets to Events](https://help.eventeny.com/en/articles/14743946-purchase-tickets-to-events.md): Learn how to purchase event tickets on Eventeny, including selecting ticket types, entering attendee info, choosing seats, applying discount codes, and completing payment at checkout.
- [Why do I see multiple charges on my card after purchasing tickets on Eventeny?](https://help.eventeny.com/en/articles/15521553-why-do-i-see-multiple-charges-on-my-card-after-purchasing-tickets-on-eventeny.md)
- [Appeal a Denied evProtect Claim](https://help.eventeny.com/en/articles/14743947-appeal-a-denied-evprotect-claim.md): Learn how to appeal a denied evProtect ticket insurance claim on Eventeny, including eligibility requirements, required documents, and how to contact Protect Group for a second review.
- [Add Additional Tickets To An Order](https://help.eventeny.com/en/articles/14743948-add-additional-tickets-to-an-order.md): Learn how to locate your purchased tickets in Eventeny and add additional tickets to an existing order after your original ticket purchase has already been completed.
- [Requesting a Ticket Refund Through evProtect](https://help.eventeny.com/en/articles/14743950-requesting-a-ticket-refund-through-evprotect.md): Learn how to request a ticket refund through evProtect on Eventeny, including verifying your purchase, submitting a refund claim, and understanding what qualifies for reimbursement.
- [Editing Ticket Questions After Purchase](https://help.eventeny.com/en/articles/14743951-editing-ticket-questions-after-purchase.md)
- [Editing Tickets After Checkout](https://help.eventeny.com/en/articles/14743952-editing-tickets-after-checkout.md): Learn how to edit ticket details on Eventeny, including updating attendee name and email, transferring tickets, and what to do if the edit option is unavailable after purchase.
- [Finding Purchased Tickets](https://help.eventeny.com/en/articles/14743953-finding-purchased-tickets.md): Can't find the tickets you purchased on Eventeny? Don't worry, this article will show you how to find them again!
- [Upload and Submit Required Documentation for Your Ticket\(s\)](https://help.eventeny.com/en/articles/14743954-upload-and-submit-required-documentation-for-your-ticket-s.md): Learn how to upload and submit required documentation for your ticket on Eventeny, including saving documents to your profile for easy sharing with future events.
- [Why didn’t I receive my tickets after attempting to pay with Klarna?](https://help.eventeny.com/en/articles/15532584-why-didn-t-i-receive-my-tickets-after-attempting-to-pay-with-klarna.md): Learn what to do if you were charged through Klarna but did not receive a confirmation email or tickets, including how to identify a pending authorization and resolve the issue with Klarna.
- [Resell Your Ticket\(s\)](https://help.eventeny.com/en/articles/14743955-resell-your-ticket-s.md): Learn how to resell your event ticket on Eventeny, agreeing to resale terms, and how you'll be notified and refunded when your ticket sells.
- [Switch or Upgrade Your Tickets for an Event](https://help.eventeny.com/en/articles/14743956-switch-or-upgrade-your-tickets-for-an-event.md): Learn how to switch or upgrade your ticket on Eventeny, including selecting a new ticket type, paying any price difference, and confirming the change via email confirmation.

## Attending An Event

- [Request a Refund for Tickets \(Refundable or Without evProtect\)](https://help.eventeny.com/en/articles/14743957-request-a-refund-for-tickets-refundable-or-without-evprotect.md): Learn how to request a ticket refund from an event organizer on Eventeny, including contacting them through your ticket details and what to do if they don't respond.
- [Contact an Event Organizer on Eventeny](https://help.eventeny.com/en/articles/14743958-contact-an-event-organizer-on-eventeny.md): Learn how to contact an event organizer on Eventeny through the event page, your application, or your ticket, plus what to do if the organizer is not responding.
- [Using Eventeny's Map Search Feature](https://help.eventeny.com/en/articles/14743959-using-eventeny-s-map-search-feature.md): Learn how to search an Eventeny event map to find specific vendor booths by name, booth number, or category, so you can plan your event day as an attendee.
- [Saving Schedule Items Using the Eventeny Favorites Feature](https://help.eventeny.com/en/articles/14743960-saving-schedule-items-using-the-eventeny-favorites-feature.md): Learn how to save and view your favorite schedule items on an Eventeny event page by using the heart icon and accessing your saved items when logged into your account

## Marketplace Management

- [Close and Deactivate Your Shop on Eventeny](https://help.eventeny.com/en/articles/14743962-close-and-deactivate-your-shop-on-eventeny.md): Learn how to temporarily or permanently close your Eventeny storefront by toggling your shop status in your business profile settings, and how to reopen it when ready.
- [Setting Up a Shop and Selling Products](https://help.eventeny.com/en/articles/14743963-setting-up-a-shop-and-selling-products.md): Learn how to connect Stripe, open your Eventeny storefront, add products individually or in bulk, manage orders, process refunds, and customize your online shop settings for marketplace and on-site...
- [Manage On-Site Sales](https://help.eventeny.com/en/articles/14743966-manage-on-site-sales.md): Learn how to manage on-site sales on Eventeny, including viewing order details, issuing refunds, downloading receipts, and exporting a full sales report from your account.
- [Printing a Packing Slip](https://help.eventeny.com/en/articles/14743968-printing-a-packing-slip.md): Learn how to print a packing slip for an online shop order on Eventeny, including accessing your orders page and saving the packing slip as a PDF for your records.
- [View & Manage Marketplace Orders](https://help.eventeny.com/en/articles/14743970-view-manage-marketplace-orders.md): Learn how to view and manage shop orders in Eventeny, including accessing order details, printing receipts and packing slips, issuing refunds, tracking payments, updating shipping statuses, and exp...

## Payments and Payouts

- [Dispute Process Overview](https://help.eventeny.com/en/articles/14743972-dispute-process-overview.md)
- [Setting Up a Stripe Express Account for On-Site Sales](https://help.eventeny.com/en/articles/14743973-setting-up-a-stripe-express-account-for-on-site-sales.md): Learn how to set up and link a Stripe Express account for terminal payments at your event. Follow steps to enable payouts, connect Stripe, and avoid terminal payments going through the check payout...
- [Payment Processing](https://help.eventeny.com/en/articles/14743974-payment-processing.md): Learn how Eventeny processes payments through Stripe, including using multiple Stripe accounts for different events, routing payments, and why custom payment processors aren't supported.
- [Eventeny's Fees Explained](https://help.eventeny.com/en/articles/14743975-eventeny-s-fees-explained.md): Learn about Eventeny's transaction fees, including service and Stripe processing fees by plan, who pays fees, pass/absorb/split options, and how fees are handled when issuing refunds.
- [Why does Eventeny require payment information, and how can I avoid fraud?](https://help.eventeny.com/en/articles/15888262-why-does-eventeny-require-payment-information-and-how-can-i-avoid-fraud.md): Users often have questions about why payment information is required and how to ensure their financial security while using the platform. This article goes over Eventeny's payment requirements and ...
- [Why Am I Not Receiving Stripe Payouts?](https://help.eventeny.com/en/articles/14743977-why-am-i-not-receiving-stripe-payouts.md): Learn why you may not be receiving Stripe payouts on Eventeny, including how to check your payout method settings, switch from check to Stripe, and resolve Stripe verification issues.
- [Payout Timelines](https://help.eventeny.com/en/articles/14743979-payout-timelines.md): Learn when and how you'll receive payouts on Eventeny, including Stripe automatic payouts, manual check payout timelines, BILL.com e-payments, and applicable processing fees.
- [How are taxes handled for ticket sales on Eventeny, and what are organizers' responsibilities?](https://help.eventeny.com/en/articles/15888648-how-are-taxes-handled-for-ticket-sales-on-eventeny-and-what-are-organizers-responsibilities.md): When selling tickets through Eventeny, understanding how taxes are managed is crucial for compliance and financial planning. Below is an overview of how taxes are handled and what responsibilities ...

## Other

- [Disputing a Charge or Reporting a Potentially Fraudulent Event](https://help.eventeny.com/en/articles/14743980-disputing-a-charge-or-reporting-a-potentially-fraudulent-event.md)
- [“Stripe Timeout” Error at Checkout](https://help.eventeny.com/en/articles/14743981-stripe-timeout-error-at-checkout.md)
- [Event Organizer Account Deactivation/Deletion Requests](https://help.eventeny.com/en/articles/14743982-event-organizer-account-deactivation-deletion-requests.md)
- [Security and Compliance](https://help.eventeny.com/en/articles/14743983-security-and-compliance.md): Learn about Eventeny's Level 1 PCI DSS compliance certification, data security practices, and commitment to protecting user information and payment transactions.
- [Eventeny Index](https://help.eventeny.com/en/articles/14743984-eventeny-index.md): A glossary of key Eventeny terms and features.
- [Using Inbox Messages](https://help.eventeny.com/en/articles/14743986-using-inbox-messages.md): Learn how to send individual and group messages to vendors, volunteers, sponsors, ticket holders, and team members on Eventeny, and how to manage your messaging inbox.
- [Request a New Feature on Eventeny](https://help.eventeny.com/en/articles/14743987-request-a-new-feature-on-eventeny.md): Learn how to submit feature suggestions and feedback to the Eventeny team, whether you're an event organizer, vendor, volunteer, or attendee looking to improve the platform.
- [Referring Other Event Organizers](https://help.eventeny.com/en/articles/14743988-referring-other-event-organizers.md): Learn how to refer other event organizers to Eventeny using your referral link and earn a $200 Visa gift card for both you and your friend when they create their first event.
- [What the Red Asterisk Means on Eventeny](https://help.eventeny.com/en/articles/14743989-what-the-red-asterisk-means-on-eventeny.md)