How to Rent Hardware
- Fill out the hardware request form. You should make your request no more than 30 days prior to your event.
- If you request hardware less than 30 days from your event, you may be charged a fee to expedite your request.
- If you request hardware less than 30 days from your event, you may be charged a fee to expedite your request.
- Once the hardware request form is complete, you will receive an email to schedule a meeting with someone from the hardware support team. In this meeting you will go over your event, how the hardware can work for your unique needs, and what to expect when you receive your hardware.
- Once the initial meeting is over, you will be provided an invoice, based off our current hardware pricing, and the shipping, handling & insurance fees required to ship you the hardware. This invoice must be paid before your hardware will be shipped.
- After the invoice is paid, the hardware will be shipped to the address you provided on the hardware request form.
Preparing For the Hardware
- If you are using terminals to sell tickets or merchandise at your event, you will need to create and link a Stripe Express account. Please make sure that you do this before taking any payments via a Stripe Terminal, as without a Stripe Express account, any payments taken will be subject to our check payout process timeline (45-90 days delay).
- Make sure to set up any accounts to help support your onsite sales. If you are renting iPads, we offer a service to set up your iPads for you before shipping them. If you would like us to pre-login your hardware for you, you will need to provide a spreadsheet with the username and password for each device to log in before your hardware ships. For more information on how to add team members, check out this article. Examples of these accounts can include:
- Ticket check-in / Ticket seller accounts: These accounts will be used by your team members to check-in and sell tickets onsite.
- Team Leads: Team leads will manage your volunteer shift check-in and check-out times.
- Product Seller: These accounts will be used by your team to sell products onsite (usually merchandise or other product sales). You will want to add these using the company admin workflow, which is explained in this article.
- Ticket check-in / Ticket seller accounts: These accounts will be used by your team members to check-in and sell tickets onsite.
- Review the help article resources for onsite check-in, ticket sales, and product sales. Then, share them with your team so they can start familiarizing themselves with the process (it's super simple, we promise!). Here are a few articles we recommend to get you started:
Utilizing the Hardware
- Once you have received your hardware, your account representative should be reaching out to you to set up a training meeting, and to ensure that you are completely comfortable connecting the terminal to your devices, as well as any iPads or Hot Spots you have requested.
- If you have any issues utilizing the hardware during your event, please reach out to your account representative, or open a support ticket. We offer 24-hour support for any hardware issues while your event is live.
Returning the Hardware
Once the event has ended, you must return your hardware within 7 days of the event ending. If you do not return the hardware, there is a late fee per day, until the hardware is returned. You should receive a return label included in the hardware box but if not, please make sure to speak to your account representative and they can provide you with a copy of the prepaid label.
Damaged or Lost Hardware
If your hardware returns damaged or lost, we will do our best to repair the damage first. Repair and/or replacement costs will vary depending on the current market rate of goods and services. An invoice detailing any and all damage and costs associated to replace and/or repair the returned equipment will be provided to you once all damage has been assessed. If a deposit was taken, the invoice will reflect the amount owed minus any deposits paid.
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