Renting Hardware For Your Event

How to Rent Hardware

1. Log into your eventeny.com account and navigate to the event you want to rent hardware for. Select the "Hardware Rentals" tab. 
   
   
   
2. In this tab, you will find pricing and more information on the hardware that is available. When you are ready to submit your request, click on the "Start Hardware Request" button. 
   
   
   
   
3. Fill out the hardware request form by selecting the hardware that you will need for your event.
   
   
   
   
    

   You should make your request no more than 30 days prior to your event. If you request hardware less than 30 days from your event, you may be charged a fee to expedite your request.
4. Provide your shipping address and any additional shipping instructions need to process your request. 
   
   
   
   
5. Next, fill out the quote information section with your preferred delivery date, payment method, and any additional comments. Click on the "Submit Request" button when done. 
   
   
   
   
6. Once the hardware request form is complete, a member of our hardware team will reach out as soon as possible. 

Preparing For the Hardware

1. If you are using terminals to sell tickets or merchandise at your event, you will need to create and link a Stripe Express account. Please make sure that you do this before taking any payments via a Stripe Terminal, as without a Stripe Express account, any payments taken will be subject to our check payout process timeline (45-90 days delay).
   
   
2. Make sure to set up any accounts to help support your onsite sales. If you are renting iPads, we offer a service to set up your iPads for you before shipping them. If you would like us to pre-login your hardware for you, you will need to provide a spreadsheet with the username and password for each device to log in before your hardware ships. For more information on how to add team members, check out this article.  Examples of these accounts can include:
   
   
   1. Ticket check-in / Ticket seller accounts: These accounts will be used by your team members to check-in and sell tickets onsite.
      
      
   2. Team Leads: Team leads will manage your volunteer shift check-in and check-out times.
      
      
   3. Product Seller: These accounts will be used by your team to sell products onsite (usually merchandise or other product sales). You will want to add these using the company admin workflow, which is explained in this article.
      
      
3. Review the help article resources for onsite check-in, ticket sales, and product sales. Then, share them with your team so they can start familiarizing themselves with the process (it's super simple, we promise!). Here are a few articles we recommend to get you started:
   
   
   1. Mobile App - How to Check-in Tickets and Add Deliverables on the Eventeny Mobile App
   2. Checking in Artists, Vendors, & Exhibitors on the Mobile App
   3. Volunteer Check-In/Out Process on the Eventeny Mobile App
   4. Selling Products on the Mobile App

Utilizing the Hardware

1. Once you have received your hardware, your account representative should be reaching out to you to set up a training meeting, and to ensure that you are completely comfortable connecting the terminal to your devices, as well as any iPads or Hot Spots you have requested.
   
   
2. If you have any issues utilizing the hardware during your event, please reach out to your account representative, or open a support ticket. We offer 24-hour support for any hardware issues while your event is live. 

Returning the Hardware

Once the event has ended, you must return your hardware within 7 days of the event ending. If you do not return the hardware, there is a late fee per day, until the hardware is returned. You should receive a return label included in the hardware box but if not, please make sure to speak to your account representative and they can provide you with a copy of the prepaid label. 

Damaged or Lost Hardware

If your hardware returns damaged or lost, we will do our best to repair the damage first. Repair and/or replacement costs will vary depending on the current market rate of goods and services. An invoice detailing any and all damage and costs associated to replace and/or repair the returned equipment will be provided to you once all damage has been assessed. If a deposit was taken, the invoice will reflect the amount owed minus any deposits paid.