ℹ️ Plan Availability: This feature is available on the Pro and Premium plans.
To upgrade your plan, reach out to customer support.
⚠️ Heads Up: This article assumes that you have created and scaled your seat map. If you have not created your map yet, we recommend starting here.
Getting Started
1. At the top of the home page, hover over the "Organize" tab and select the event you wish to create a map for.
2. On the left side bar of your event dashboard, select Maps under the Home tab.
Creating Seats
1. From the map editor, select the seat feature on the left navigation bar. Click the + Add Seat(s) button.
2. You'll be brought to the Seat Information panel, where you can add, modify, and manage seats within each section. Fill out the following fields:
Section Name: Give this section of seats a name.
Number of Rows and Seats Per Row: Set how many rows and seats per row you'd like to create.
Seat Title: Enter a title for the seats (optional).
Seat Icon Type and Seat Icon Color: Choose the icon style and color to represent each seat.
Custom Seat Size: Toggle this on if you'd like to manually set a custom size for your seats.
Title Prefix: Optionally add a title prefix and starting number for your seats.
If needed, you can also click "Move Seat(s) to Another Section" to reassign seats after they've been created.
Once everything is filled out, click Create to generate your seats, or Reset Selections to start over.
3. Once you enter a Section Name, additional settings will appear:
Row Naming Prefix: Add a prefix to label your rows.
Row Numbering Type: Choose whether rows are numbered Numeric (1, 2, 3...) or Alphabetic (A, B, C...).
Starting Row Number: Set the number your rows should start counting from.
Section View Image: Upload an image showing the view from this section (.png or .jpg, less than 20MB).
Description: Add an optional description for the section.
4. Under Other Configurations, you can also:
Restrict section seats by ticket type: Toggle this on to limit which ticket types can access this section's seats.
Change the seat price under this section: Toggle this on if you'd like to set a different price for seats within this section.
5. After filling out all the section fields, click and drag to draw a line on the map, this will generate the seats based on your entered settings. Once you're happy with the placement, click Create to save the seats to your map.
Once created, your section will appear in the sidebar (e.g., "VIP Section" — 25 seats), and the seats will populate on the map within the drawn area.
Move, Edit, or Delete Seats
Click on the seat directly on the map to select and highlight it. Once selected, click the three-dot menu next to the section name in the sidebar to Edit, Move, or Delete it.
Editing A Single Seat
While a seat (or seats) is selected, you can also adjust its properties directly using the top toolbar, including:
X / Y: Adjust the seat's position on the map.
W / H: Set the width and height of the seat icon.
Rotation: Rotate the seat to a specific angle.
Color: Change the seat's icon color.
Text Size and Text Color: Adjust the appearance of any labels on the seat.
Alignment: Align the selected seat(s) relative to others.
Duplicate and Delete: Found on the far right of the toolbar, letting you quickly copy or remove the selected seat(s).
Bulk Editing
To move, edit, or delete multiple seats at once, click and drag to highlight the seats you want to work with, then use the same three-dot menu or toolbar options to apply changes to all selected seats simultaneously.
Move A Seat(s)
Once a single seat or multiple seats are selected, you'll see the option in the sidebar to move the selected seat(s) into a different, already-created section.
Clicking this opens a Move Seats window, showing the number of selected seats and a dropdown to Select a Section to move them to. Click Confirm Move to finalize, or Cancel to back out.
Deleting A Seat(s)
To delete a seat or seats, click on the seat directly on the map to select it, you can also click and drag to select multiple seats at once. Once selected, you can delete them by:
Clicking the three-dot menu next to the section name in the sidebar and selecting Delete, or
Clicking the trash icon on the far right of the top toolbar.
You'll be asked to confirm before the seat(s) are permanently deleted from your map.
