Event Management
163 articles
- Approve, Reject, Waitlist, or Withdraw ApplicationsManage submitted applications by approving, rejecting, waitlisting, or withdrawing for vendors, volunteers, and other applicants as needed from your event dashboard.
- Copying Custom Questions Between ApplicationsLearn how to quickly copy custom questions from one application to another to save time and maintain consistency across your event applications.
- Remove Paid Items from a SubmissionLearn how to remove booths, add-ons, and other paid items from a submission by adjusting the item's quantity.
- Managing Payment Methods Across Your EventLearn how to configure and manage the payment methods accepted for tickets, applications, booths, sponsorships, and other purchases throughout your Eventeny event.
- Managing Your Inbox
- View Your Event Analytics
- Connecting a Printer
- Selling Products
- Set Up Kiosk Mode for Self-Service Ticket Sales
- Assign Ticket Selling and Check-In Permissions to Team Members
- Refunding Tickets
- Checking In Tickets
- Connecting a Stripe Terminal
- Selling Tickets
- Ticket Selling Settings
- Check In and Print Tickets Using Kiosk ModeLearn how to enable Kiosk Mode on the Eventeny Admin mobile app to allow attendees to purchase, print, and check in tickets through a self-service kiosk.
- Check In Tickets While OfflineLearn how to set up and use offline ticket check-in in the Eventeny Admin Mobile App, allowing Event Organizers to check in attendees without an internet connection using a local…
- Add, Edit & Manage A Guest For An EventLearn how to add, edit, and manage event guests on Eventeny, including entering personal, travel, and hotel details, assigning agents and handlers, and managing your public guest list.
- Add Agents & Managing the Agent RepositoryLearn how to add and manage agents on Eventeny, including entering agent details, linking agents to guests and agencies, and bulk importing agents from your company dashboard.
- Add Guests & Manage the Guest RepositoryLearn how to add and manage event guests in Eventeny's All Guests repository, including entering guest details, assigning agents, bulk importing, and managing tags and categories.
- Create A ScheduleLearn how to create, import, manage, share, and embed event schedules, including sessions, tracks, notifications, and bulk schedule management tools.
- Manage Your Event Guests ListLearn how to view, filter, and manage your event's guest list, including bulk editing, tags, handlers, categories, custom fields, and exporting, all from the Guests page under Event Programming.
- Send Group MessagesLearn how to send group messages to vendors, volunteers, sponsors, ticket holders, and other applicants on Eventeny, including filtering recipients and sending inbox notifications.
- Copy ApplicationsLearn how to copy vendor, volunteer, sponsor, and other event applications in Eventeny, including transferring questions, uploads, pricing, message templates, and jury settings to another event.
- E-Payments Via BILL.COM
- Manage All Events: View, Create & CopyLearn how to navigate the Eventeny All Events dashboard to view, manage, and create upcoming and past events, switch between companies, and copy existing events.
- Manage Your Company DetailsLearn how to manage your Eventeny company details, including updating your business profile, managing company admins, viewing subscription plans, and setting up payment and payout methods.
- Unpublish or Delete An EventLearn how to unpublish or permanently delete an event on Eventeny, including moving an event to draft mode and understanding restrictions when submissions or ticket sales exist.
- Manage Your Shipping SettingsLearn how to enable and configure ticket mailing and shipping settings on Eventeny, including mandatory vs. optional shipping, costs, deadlines, and which tickets are eligible.
- Eventeny Event Score GuideLearn what Eventeny's Event Score means, how it's calculated across event content, company details, and account health, and how to improve your score to rank higher in search results.
- Connecting & Tracking Google Tag Manager Data with EventenyLearn how to connect Google Tag Manager to Eventeny to track conversions for tickets, applications, and more, including publishing your event and adding your GTM ID in event settings.
- Embed Eventeny Features on Your WebsiteLearn how to embed Eventeny tickets, applications, maps, and schedules onto your website using custom HTML, including customization options to match your brand.
- Downloading a Payment Reconciliation Report from StripeLearn how to access your Stripe account through Eventeny and download a Payout Reconciliation report with custom payment metadata columns.
- Recommended Photo Resolution SizesLearn the recommended image resolution sizes for event cover photos and application or ticket cover photos on Eventeny to ensure your images display correctly across the platform.
- Copy Events, Applications & SubmissionsLearn how to copy applications, submissions, and entire events on Eventeny. Covers copying vendor, volunteer, and sponsor applications, transferring submissions between events, and duplicating event details.
- Managing Your Event Page SettingsLearn how to customize your Eventeny event settings, including renaming event sections, reordering display order, and controlling the visibility of sponsors and marketplace on your event page.
- Publishing Your EventLearn how to publish your event on Eventeny, including setting applications and tickets to live, previewing your event before publishing, and how to unpublish and return to draft mode.
- Editing Event General InformationLearn how to manage your Eventeny event homepage, including updating event info, uploading cover photos, adding highlights, photos, and YouTube videos to attract attendees.
- Navigating Your Company DashboardLearn how to navigate the Eventeny event organizer dashboard, including managing company details, vendors, volunteers, tickets, referrals, messages, and accessing help resources.
- Managing Documents for Applicants and Team MembersLearn how to upload documents on Eventeny as an event organizer, including adding files to your event dashboard and attaching documents to vendor, volunteer, or sponsor applications.
- Enable Facebook Pixel TrackingLearn how to connect Facebook Pixel to your Eventeny event to track ticket conversions, build custom audiences, and retarget attendees for Facebook and Instagram ad campaigns.
- Create an EventLearn how to create a new event on Eventeny, including setting up event details, location, dates, cover photo, and advanced options, plus how to find and manage your events dashboard.
- Bulk Import Vendors, Volunteers, and TicketsLearn how to bulk import existing vendor, volunteer, and ticket data into Eventeny using Excel templates. Covers downloading templates, formatting requirements, file naming, and completing the import.
- Embed Vendor ApplicationsLearn how to embed artist, vendor & exhibitor applications from Eventeny onto your website using a custom HTML embed code on platforms like Wix, Squarespace, or WordPress.
- Set Up Dynamic Prices for Recurring EventsLearn how to set up dynamic pricing per recurring event date on Eventeny, allowing vendors to be charged different amounts based on which event dates they select during application.
- Copying Existing SubmissionsLearn how to copy an applicant submission from one Eventeny event to another, including transferring application details, questions, pricing, and pictures between existing event applications.
- Copying an Existing EventLearn how to copy an existing event in Eventeny to quickly duplicate event details, applications, schedules, and other features for faster event setup and management.
- Manage Applicant Insurance SubmissionsLearn how to manage vendor insurance submissions on Eventeny, including reviewing evCover and manually uploaded insurance statuses, viewing policy files, and requesting new uploads.
- Use the All Artists, Vendors & Exhibitors RepositoryLearn how to use the All Artists, Vendors & Exhibitors repository on Eventeny to view, search, and manage all applicants across every event from one central dashboard.
- Create & Send Invoices To ApplicantsLearn how to create, send, and manage invoices for vendor, artist, and exhibitor submissions in Eventeny, including payment options, fee settings, reminders, and refunds.
- Auto-Approve ApplicationsLearn how to enable auto-approval for vendor applications on Eventeny, including how automatic charges, booth limits, sold-out options, and map assignments work with this setting.
- Enable evCoverLearn how to enable evCover on Eventeny to let vendors purchase or upload event insurance directly through the platform, including managing insurance requirements and additional insured parties.
- Send Bulk InvoicesLearn how to send bulk invoices to vendor applicants on Eventeny, including filling out invoice details, notifying recipients, and managing, editing, or refunding invoices from submissions.
- Setting Up Split Payments / InstallmentsLearn how to create and manage installment payment plans for vendor applications on Eventeny, including setting payment terms, number of installments, and editing upcoming charges.
- Schedule Artist, Vendor and Exhibitor PaymentsLearn how to create and manage scheduled payments for vendor applications on Eventeny, including setting charge dates, payment plans, editing payments, and handling failed payment notifications.
- Enabling Recurring Date Selection on ApplicationsLearn how to enable recurring event date selection for vendor applications on Eventeny, and how to approve, reject, or waitlist applicants' chosen event dates from the submission list.
- Hiding Vendor Products on Your Event PageLearn how to hide vendor marketplace products from your Eventeny event page, including setting marketplace visibility to always hidden or scheduling a timeframe through event settings.
- Adding Manual SubmissionsLearn how to manually add and manage vendor, volunteer, sponsor, and exhibitor submissions, including payments, contracts, tickets, and booth assignments.
- Set Up Your Applications to Receive DocumentationLearn how to require document uploads in Eventeny applications for artists, vendors, exhibitors, sponsors, volunteers, and more by adding file attachment questions and managing application editing settings.
- Withdraw a Vendor ApplicationLearn how to withdraw a vendor application on Eventeny as an event organizer, including withdrawing from the submission list or within an individual submission with an optional reason.
- Exporting Vendor SubmissionsLearn how to export vendor submission data from your Eventeny event dashboard, including filtering by export type such as submissions, invoices, jury scores, pictures, and more.
- Creating Discount Codes for Applicants
- Editing Picture Information From the Application Admin ViewLearn how to edit photo information on an applicant's submission in Eventeny, including accessing the submission list and updating picture details as an event organizer.
- Enabling Picture Uploads on ApplicationsLearn how to enable optional photo uploads on your Eventeny vendor or exhibitor application, allowing applicants to submit pictures without making it a requirement.
- Creating Artist, Vendor & Exhibitor Applications
- Issuing Refunds on ApplicationsLearn how to process full or partial refunds for vendor application payments on Eventeny, including locating submissions, issuing refunds, and understanding ACH refund limitations.
- Activating a Withdrawn ApplicationLearn how to activate an individual application that was set to a withdrawn status.
- Sign ContractsLearn how to sign a contract sent by an event organizer on Eventeny, including accessing the contract from your email, completing required fields, and resolving account mismatch errors.
- Issue Contracts for Signature from a SubmissionLearn how to upload, prepare, and send vendor contracts for e-signature through an application on Eventeny, including adding signature fields, tracking status, and editing sent contracts.
- Issue ContractsLearn how to upload, prepare, and send contracts for e-signature on Eventeny, including adding text and signature fields, tracking contract status, and editing sent contracts.
- Connecting A Map To An Application
- Make a Copy of Your MapLearn how to copy an event map on Eventeny, including selecting elements to carry over like booths, sections, and icons, and how to toggle your copied map from draft to…
- Create Booths for Your MapLearn how to create single or multiple booths on your Eventeny event map, including sizing, pricing, titles, assignments, and how to move, edit, or delete booths in the map editor.
- Create a MapLearn how to create and customize event maps on Eventeny, including adding backgrounds, sections, icons, booths, pictures, text, and scaling your map using the map editor.
- Assigning Booth Spaces to ApplicantsLearn how to assign booths to approved applicants via the map editor or submission list, charge or refund booth fees, enable self-selection, and print your booth assignment list on Eventeny.
- Toggle Between Several Event MapsLearn how to toggle between multiple event maps in the Eventeny map editor, allowing you to quickly switch between and edit different maps connected to your event.
- Manage Schedule SettingsLearn how to manage schedule settings on Eventeny, including linking tickets to specific scheduled activities through the event settings in your event dashboard.
- Set Up Dates for Your Recurring EventLearn how to set up recurring event dates on Eventeny, including adding multiple dates for vendors to select, and where recurring dates appear on your public event page.
- Enable Your On-site Payment TerminalLearn how to enable and configure the on-site payment terminal in your Eventeny event settings to accept card payments in person at your event location.
- Current Hardware PricingLearn about hardware rental and purchase pricing, powered by ShowReady Rentals, for: Stripe Terminals, iPads, Hot Spots, Swivel Stands, and Power Banks, available on Eventeny's Plus and Pro plans.
- Renting Hardware For Your EventLearn how to request, prepare for, use, and return hardware rentals, powered by ShowReady Rentals, like Stripe Terminals, iPads, and Hot Spots for your event on Eventeny's Plus, Pro, and…
- Hardware Rental Delivery Timelines & RestrictionsLearn Eventeny's standard delivery timeline, last-minute request restrictions, and recommendations for placing hardware rental orders on time, powered by ShowReady Rentals.
- Integrate Eventeny with ZapierLearn how to connect Eventeny to Zapier to automate tasks, including available triggers and actions for volunteer submissions, application statuses, and event data workflows.
- Create & Send Invoices for Other ApplicationsLearn how to create, send, and manage invoices for Other Applications submissions in Eventeny, including payment settings, reminders, refunds, and applicant payment options.
- Bulk Approve, Reject, Waitlist and Withdraw Other ApplicationsLearn how to bulk approve, reject, waitlist, and withdraw other applications on Eventeny, including processing refunds and sending email notifications to applicants.
- Creating Other Applications
- Mobile App - Ticket Buyer's Purchase HistoryLearn how to scan attendee tickets and view their purchase history at your event using the Eventeny mobile app's ticket scanning feature.
- Legacy App - How to Scan Ticket QR Codes ContinuouslyLearn how to use continuous ticket scanning on the Eventeny mobile app to quickly check in multiple attendees back-to-back at your event.
- Legacy App - Is There a Cash Sale Option?Learn how to issue tickets and accept cash payments at your event using the Eventeny mobile app, including entering attendee information and checking in tickets on the spot.
- Mobile App - Undo Check-inLearn how to undo a ticket check-in on the Eventeny mobile app, including searching for an attendee by name or email and reversing their check-in status.
- Legacy App - How to Print Tickets OnsiteLearn how to connect a Zebra printer to the Eventeny mobile app to print tickets onsite, including setup steps, connecting to Wi-Fi, scanning QR codes, and printing multiple tickets.
- Selling Tickets on the Mobile AppLearn how to sell and issue tickets on the Eventeny mobile app, including configuring ticket settings, entering attendee info, and processing card terminal, cash, or comp payments.
- Selling Products on the Mobile AppLearn how to sell vendor products on the Eventeny mobile app, including accepting payments via card terminal, QR code, cash, or comp, and completing transactions at your event.
- Mobile App - Connect Your Stripe TerminalLearn how to set up and connect Stripe payment terminals on Eventeny, including enabling terminals in event settings, connecting via the mobile app, and troubleshooting connection issues.
- Logging into the Eventeny Mobile AppLearn how to download and log into the Eventeny mobile app on iOS or Android, including where to find the app and how to sign in with your existing Eventeny…
- Mobile App - Use the Double Badge Check-in ProcessLearn how to enable badge scanning on the Eventeny mobile app, scan attendee QR codes for check-in, and manually scan badges for attendees who were missed during entry.
- Legacy App - Checking in Artists, Vendors, & ExhibitorsLearn how to check in and check out artists, vendors, and exhibitors at your event using the Eventeny mobile app by scanning QR codes or searching by name or confirmation…
- Legacy App - Volunteer Check-In/Out ProcessLearn how to check in and check out volunteers at your event using the Eventeny mobile app, including scanning QR codes and manually searching for volunteers by name.
- Mobile App - Check-in Tickets and Add Deliverables on the Eventeny Mobile AppLearn how to check in attendees and redeem ticket deliverables on the Eventeny mobile app using QR code scanning or by searching attendees by name or email.
- Jury ApplicationsLearn how to accept a jury invitation and score vendor or other applicant submissions on Eventeny using rate, vote, or paragraph scoring methods as a juror.
- Using the Jury Feature on EventenyLearn how to set up jury scoring on Eventeny, including inviting jury team members, creating rating, vote, and paragraph questions, and viewing jury scores on vendor submissions.
- What Do I Do If My Vendor or Ticket Buyer is Having Technical Issues on Eventeny?Learn how to direct vendors, ticket buyers, volunteers, and sponsors to Eventeny customer support when they experience technical issues or bugs on the platform.
- Using the Payments and Invoicing SolutionLearn how to manage payments and invoicing for vendor, sponsor, and other applicant submissions on Eventeny, including charging, editing, refunding, and sending invoice receipts.
- Creating and Using TagsLearn how to create, apply, and manage tags for vendors, volunteers, sponsors, and ticket buyers on Eventeny to better organize and filter your event applicants and submissions.
- View Your Event AnalyticsLearn how to use the Eventeny event analytics dashboard to track revenue, visitor trends, ticket sales, application statuses, payment breakdowns, and product sales by month.
- View Your Analytics - New Analytics Dashboard Beta VersionLearn how to use Eventeny's ticket analytics dashboard to track sales trends, revenue, buyer locations, discount codes, check-ins, and ticket mailing status across your events.
- View Your Ticket AnalyticsLearn how to navigate Eventeny's ticket analytics dashboard, including summary metrics, finance breakdowns, ticket status tracking, discount usage, and downloadable hourly and cumulative reports.
- Add Custom Fees To TicketsLearn how to create and manage custom ticket fees on Eventeny, such as parking or service charges, including setting flat or percentage rates and applying fees to specific tickets.
- Setting Up Conditional Logic for Ticket Questions
- Duplicating Tickets from One Event to Another
- Massachusetts Junk Fee Law: Eventeny ComplianceLearn how Eventeny complies with Massachusetts' junk fee law by displaying total ticket prices upfront, including all fees, to ensure transparency and legal compliance for event organizers.
- Use the All Tickets RepositoryLearn how to use the All Tickets repository on Eventeny to view and search all attendees and ticket purchases across every event from one central dashboard.
- Creating Time Slots or Date-Based TicketsLearn how to create time-based and date-based ticket slots on Eventeny, including setting quantities, surcharges, and toggling slots live so attendees can select entry times at checkout.
- Issue Tickets To SponsorsLearn how to issue complimentary or paid tickets to approved sponsors directly from their deal on Eventeny, including selecting time slots, assigning seats, and processing payment.
- Set Up evProtectLearn how to enable evProtect ticket insurance on Eventeny for existing and new events, so attendees can purchase refund protection at checkout for non-refundable tickets.
- Issue Tickets to AttendeesLearn how to manually issue complimentary or paid tickets to attendees on Eventeny, including selecting time slots, assigning seats, and processing in-kind or cash payments.
- View Ticket Mailing DetailsLearn how to check the shipping status of mailed tickets on Eventeny, including viewing tracking numbers, delivery service details, and shipping address from your profile or confirmation page.
- Managing Ticket MailingLearn how to update and export ticket shipping information on Eventeny, including adding tracking numbers, delivery service, mailing dates, and shipping notes for ticket buyers
- Set Up Ticket MailingLearn how to set up and customize ticket mailing and shipping settings on Eventeny, including mandatory vs. optional shipping, costs, deadlines, eligible tickets, and shipping fee details.
- Enabling the Ticket Reselling FeatureLearn how to enable ticket reselling on Eventeny so attendees can transfer tickets to other buyers, including step-by-step instructions for new and existing tickets.
- View and Manage Your Ticket ListLearn how to view and manage your Eventeny ticket list, including searching buyers, viewing ticket details, exporting data, issuing refunds, sending messages, and checking in attendees.
- Creating Tickets for your EventLearn how to create, customize, and manage event tickets on Eventeny, including pricing, refunds, time slots, embedding, bulk imports, ticket groups, and viewing sales stats.
- Manage Ticket PaymentsLearn how to manage ticket submissions on Eventeny, including viewing buyer details, switching tickets, adding tickets to an order, issuing complimentary tickets, and processing refunds.
- Upgrade or Swap Tickets for AttendeesLearn how to switch or upgrade an attendee's ticket on Eventeny as an event organizer, including handling price differences, refunds, and confirming the ticket change.
- Editing Ticket Holder Answers to Custom Ticket Questions
- Issuing Refunds on TicketsLearn how to issue full or partial ticket refunds to attendees on Eventeny, including canceling tickets upon refund and understanding ACH payment refund limitations.
- Set a Primary Contact on Tickets & ApplicationsLearn how to set a primary contact on tickets and applications on Eventeny so the right team member receives messages from attendees and applicants for each event.
- Issue Tickets to ApplicantsLearn how to manually issue tickets to vendor applicants on Eventeny, including selecting time slots, assigning seats, entering payment details, and issuing complimentary in-kind tickets.
- Export Discount Code InformationLearn how to export ticket discount code data on Eventeny as a CSV file, including selecting specific fields to analyze discount code performance for your event.
- Make Ticket Sales Available Through Your ScheduleLearn how to enable ticket selling on all schedule items for your Eventeny schedule
- Set-Up Your Tickets to Receive Attendee DocumentationLearn how to require documentation from ticket buyers on Eventeny, including setting up documentation requirements on new or existing tickets so attendees must upload files at checkout.
- Creating Ticket Discount CodesLearn how to create, manage, track, and export discount codes to offer promotions and incentives for your event attendees or applicants.
- Export Ticket ListLearn how to export ticket sales, buyer information, attendee data, and other ticket-related reports from your event dashboard for analysis and record-keeping.
- Ticket PairingLearn how to set up Ticket Pairing to require attendees to purchase specific tickets together, ensuring add-ons, upgrades, and other dependent tickets can only be purchased alongside eligible ticket types.
- Creating Sections On A Seat Map
- Manually Assigning Seats to TicketsLearn how to assign seats to attendees on Eventeny using three methods: the Tickets List, Seating Map, or Submissions List. Covers issuing tickets, selecting seats, entering attendee info, and choosing…
- Connect Your Tickets to Seat SelectLearn how to connect tickets to your Eventeny seat map, enable live seat selection for attendees, and ensure both tickets and maps are properly configured for purchase.
- Creating Seats on a Seat MapLearn how to create single or multiple seats on your Eventeny seat map, including customizing shape, size, color, rotation, and titles so attendees can easily select their seats.
- Scaling The Seat MapLearn how to scale your Eventeny seat map by setting the background size using the image portion option to accurately represent your event's seating layout.
- Creating A Seat Map For TicketsLearn how to create and customize a seat map by adding ticket assignments, choosing visibility settings, and selecting a background using a solid color, uploaded image, or Google Maps integration.
- Creating Sponsor Deliverables
- Manage Your Sponsor SettingsLearn how to update your sponsor invoice settings on Eventeny, including adding organization details, contact information, invoice prefix, and offline payment instructions.
- Create & Send Invoices To SponsorsLearn how to create, send, and manage invoices for sponsor deals, including payment settings, reminders, refunds, and supported payment methods.
- Adding Manual Sponsor DealsLearn how to create, manage, and track sponsor deals in Eventeny, including sponsorship stages, deal details, invoices, contracts, payouts, and sponsor submissions.
- Export Sponsor Purchase Summary ReportLearn how to export a sponsor purchase summary report from your Eventeny event dashboard, including filtering by application and date range to download transaction data.
- Copy Sponsor Deals From Prior EventLearn how to copy sponsor deals from other events on Eventeny, including selecting deal components like contacts, deliverables, and invoices, and managing copied deals in your sponsor list.
- View and Manage Your Sponsor DealsLearn how to view and manage sponsor deals on Eventeny, including approving, rejecting, adding deliverables, tracking progress, sending messages, and exporting sponsor information.
- Hide Sponsors on Your Event PageLearn how to hide sponsor logos and the sponsor applications section from your public Eventeny event page using the event page visibility settings.
- Creating A Sponsor ApplicationLearn how to create and manage sponsor applications, deals, deliverables, conditional questions, sponsorship amounts, and embedded applications.
- Creating A Sponsor DealLearn how to create and manage sponsor deals, track sponsorship stages, assign deliverables, send invoices, and organize sponsor submissions within your event dashboard.
- Export Volunteer SubmissionsLearn how to export volunteer submission data from your Eventeny event dashboard, including filtering and customizing your export to download volunteer information as an Excel file.
- Use the All Volunteers DashboardLearn how to use the All Volunteers repository on Eventeny to view, search, and manage volunteers across all events, and send email invitations to recruit volunteers for upcoming events.
- Create & Send Invoices to VolunteersLearn how to create, send, and manage invoices for volunteers, including payment settings, reminders, refunds, and supported payment methods.
- Manage Your Volunteer SettingsLearn how to set application limits per volunteer in your Eventeny event settings, including how to configure or remove submission restrictions for volunteer applications.
- Set Up Volunteer Shifts (including bulk)Learn how to create volunteer shifts on Eventeny, including application shifts, department shifts, and bulk shift imports, plus how to sync department shifts to volunteer applications.
- Creating and Managing Volunteer Departments
- Copy One or More Volunteer Applications and DepartmentsLearn how to copy multiple volunteer applications and departments on Eventeny, including how to select items to carry over and toggle copied applications from draft to live mode.
- Creating a Volunteer Application
- View and Manage Volunteer SubmissionsLearn how to view and manage volunteer submissions on Eventeny, including approving, rejecting, assigning shifts, sending messages, tagging volunteers, and exporting the volunteer list.
- Understanding Volunteer AnalyticsLearn how to view and export volunteer analytics on Eventeny, including submission totals, approvals by month, department breakdowns, and shift data exported as Excel reports.
- Creating Volunteer ApplicationsLearn how to create and configure volunteer applications.