Before Filing a Chargeback With Your Bank
If you believe you were charged incorrectly, did not receive what was promised, or are concerned that an event organizer may be acting fraudulently, we strongly recommend contacting Eventeny Support first before filing a dispute or chargeback with your bank.
Our team can often help investigate the situation, review evidence, and reach out to the event organizer on your behalf, which may resolve the issue faster and help avoid additional fees or account restrictions.
When a chargeback is filed, banks automatically apply fees and restrictions that can limit what Eventeny (and the organizer) are able to do next. In many cases, filing a chargeback first can actually delay resolution.
How to File A Dispute With Customer Support
Before reaching out to Eventeny Customer Support, we recommend first contacting the event organizer directly, as they manage their own events, applications, and refunds.
You can message the event organizer through Eventeny by following this guide:
How to Contact an Event Organizer on Eventeny
If needed, you may also visit the event’s official website to look for additional contact information such as a direct email address or phone number.
Please allow 3–4 business days for the event organizer to respond and attempt to resolve the issue.
If you’ve already tried to resolve the issue with the event organizer and have not received a response, please reach out to Eventeny Customer Support so we can assist further. You can contact the customer support team in two ways:
Submit a request through our Help Center using the button at the bottom of the article, or
Email us directly at [email protected]
If you are looking to file a dispute for a charge or report suspected fraud, please contact our Support Team first so we can review the situation and advise on next steps.
If you are reporting fraud, please provide as much detail and evidence as possible, including screenshots, messages, receipts, or any other relevant documentation.
To help us investigate quickly, include the following information in your message:
Event name
Event organizer name (if available)
Date of purchase
Amount charged
Order number or receipt (if available)
Any screenshots or supporting evidence (especially for fraud concerns)
Eventeny Review & Organizer Outreach
Once we receive your request, our team will:
Review the evidence provided
Check the event’s setup, policies, and payment records
Review platform messages and terms agreed to at checkout
Reach out to the event organizer on your behalf when appropriate
Determine whether a refund, withdrawal, escalation, or further action is warranted.
We’ll keep you informed throughout the process.
Next Steps (If Needed)
If the issue cannot be resolved through the organizer or platform review, we’ll guide you on appropriate next steps, which may include:
Organizer-initiated refunds
Platform intervention (when applicable)
Advising whether a bank dispute is appropriate
Our goal is to ensure you’re supported and informed before escalation.
Important Notes About Chargebacks
If you file a dispute without giving us the opportunity to help resolve the issue first—and the dispute is ruled in your favor, Eventeny incurs non-refundable bank fees. Your account will be restricted until those fees are repaid.
Repeated disputes can lead to limitations on your ability to make purchases or apply to events on the platform.
After a dispute is submitted to your bank, neither Eventeny nor the event organizer can cancel or modify it. The final decision is made entirely by the bank.
This is why contacting Eventeny Support first is strongly recommended.