Ways to reach us
Chat with Evee
Open the chat bubble in the bottom corner of any page. Evee can answer a lot of questions right away and will connect you with our team when you need a person.
Email us any time at [email protected].
Phone
Call us at 470-219-8468 during the support hours below.
Help Center
Search our articles any time at help.eventeny.com. Many questions have a quick step-by-step answer.
Enterprise support
Enterprise customers have a direct line to our Enterprise Support team through the Company Dashboard:
Go to your Company Dashboard.
Find the Enterprise Support card.
Choose Send an email to reach our team, Schedule a meeting to book time with us, or Access help articles to browse guides.
Support hours
All times are Eastern Time.
Team | Monday to Friday | Saturday and Sunday |
General support | 9am – 7pm | 10am – 7pm |
Enterprise support | 9am – 6pm | 10am – 7pm |
Holidays
We’re closed on major U.S. federal holidays.
Live events
Is your event happening right now? Someone from our team is always on call for ongoing events, including weekends, and holidays.
Before you contact us
Have a question about a specific event? The event organizer is usually the best person to help with things like booth details, schedules, and refunds. See Contact an Event Organizer on Eventeny.
To help us help you faster, include:
The email address on your Eventeny account
The name of the event
Your receipt number, if you have one
A short description of what’s happening, and screenshots if you can
How quickly we respond
We aim to send a first reply to most questions within 3 hours during support hours. When we’re extra busy, it can take up to 24 hours. We promise we’ll get back to you as soon as we can!
