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Contact Eventeny Support

Need a hand? We’re here to help. Here’s how to reach us and when we’re around.

Ways to reach us

Chat with Evee

Open the chat bubble in the bottom corner of any page. Evee can answer a lot of questions right away and will connect you with our team when you need a person.

Email

Email us any time at [email protected].

Phone

Call us at 470-219-8468 during the support hours below.

Help Center

Search our articles any time at help.eventeny.com. Many questions have a quick step-by-step answer.

Enterprise support

Enterprise customers have a direct line to our Enterprise Support team through the Company Dashboard:

  1. Go to your Company Dashboard.

  2. Find the Enterprise Support card.

  3. Choose Send an email to reach our team, Schedule a meeting to book time with us, or Access help articles to browse guides.

Support hours

All times are Eastern Time.

Team

Monday to Friday

Saturday and Sunday

General support

9am – 7pm

10am – 7pm

Enterprise support

9am – 6pm

10am – 7pm

Holidays

We’re closed on major U.S. federal holidays.

Live events

Is your event happening right now? Someone from our team is always on call for ongoing events, including weekends, and holidays.

Before you contact us

Have a question about a specific event? The event organizer is usually the best person to help with things like booth details, schedules, and refunds. See Contact an Event Organizer on Eventeny.

To help us help you faster, include:

  • The email address on your Eventeny account

  • The name of the event

  • Your receipt number, if you have one

  • A short description of what’s happening, and screenshots if you can

How quickly we respond

We aim to send a first reply to most questions within 3 hours during support hours. When we’re extra busy, it can take up to 24 hours. We promise we’ll get back to you as soon as we can!

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