1. Login into your Eventeny.com acocunt. At the top of the homepage, hover over the "Organize" tab and select the event you wish to work with.
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2. On the left sidebar of your event dashboard, click the "Volunteers" drop-down arrow and select "Volunteers list."
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1. Here you can see all relevant information about potential volunteers such as name, application they applied for, status and more. At the top, use the search bar or filters tab to search for volunteers with specific criteria.
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2. When using the filters to search, you are able to sort the list by 'Application', 'Application Status', 'Department', 'Department Status', and 'Tags'.
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1. Under the "Status" column, you are able to see the current status of the application and change the status by clicking on the drop-down arrow next to the status label. From the drop-down menu, you can select to "Approved", "Reject", "Waitlist", or "Withdraw".
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2. To change the status of an application, select the status from the "Status" column. A modal will appear where you can optionally provide a reason, instructions, or comments for approving, rejecting, waitlisting, or withdrawing the application.
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1. Click the three dots button to the right of the volunteer to either view the submission or message the applicant (you may have to scroll towards the left of the list to see the button).
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2. Here in the submission, you can view the volunteer's information and approve, reject, or waitlist them at the top right corner (if you have not done so from the Volunteer List page already).
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Next to those buttons, you'll also see a Withdraw button to withdraw the application, along with a three-dotted button where you can message the volunteer or view the activity log.
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You can also quickly send a message to the volunteer back on the volunteer list page, right under the "view submission" button.
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You will have the option to Message, Resend Approval Message, Confirm Attendance, or access the Activity Log.
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You will have the option to Activate the submission (this allows you to reset the status back to Awaiting Decision) Message, or access the Activity Log.
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You will have the option to Approve, Waitlist, Withdraw, Message, Resend Rejection Message, or access the Activity Log.

Under the information section there is a tagging feature. This is useful if you want to label the volunteer for whatever reason. For example, loyal, repeat, no show, etc. The volunteer will not see the tags placed on them as they are for you and your team's eyes only.
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To manage tags, click "Manage Tags" to open the tag modal. In this modal, you can:

Once you've made your selections, click Submit to save the changes. If you'd like to close the modal without making any changes, click the X in the top-right corner.

This section shows the departments a volunteer has selected or been assigned to, along with the status of each (e.g., Approved), who made the decision and when, and the number of available slots remaining. You can Reset, Reject, or Waitlist a volunteer's department status directly from this table using the buttons on the right.

To assign the volunteer to an additional department, click "+ Add New Department."

This opens the Assign New Department window, where you can select one or more departments to add the volunteer to. Once selected, click Save to apply the changes, or Close to exit without saving.
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This section shows any shifts assigned to the volunteer within their department, including the shift title, start and end time, total hours, and check-in/check-out status.
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To assign a shift, click "+ Assign Shifts." This will display the available shifts for the department, along with the number of open slots for each (e.g., "Friday AM Cleanup [Oct 14 9:00 am – Oct 14 1:30 pm] (10 available)"). Select the checkbox next to the shift(s) you'd like to assign, then click Save, or X to cancel.
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Once a shift is assigned, it will appear in the table along with the total hours calculated at the bottom. From here, you can:

This section shows any questions the volunteer answered on their end during the application process, along with their responses (for example, whether they have any medical conditions or need service hour sign-off). If needed, you can click edit next to any question to update the volunteer's response.

This section shows which application the volunteer is currently assigned to (e.g., "AM Cleanup Crew"). If you need to move the volunteer to a different application, click Reassign.
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This opens the Reassign Volunteer window, where you can:

Once everything is selected, click Reassign to save the changes.

This section shows the shift(s) the volunteer is currently assigned to for their application, including the shift title, start and end time, total hours, and check-in/check-out status. From here, you can:

The total hours across all assigned shifts are calculated and displayed at the bottom of the table.

This section shows any invoices sent to the volunteer, including the title, amount, sales tax, refunded amount, net total, invoice number, status, and description.

To send a new invoice, click "+ Invoice." For existing invoices, you can:

For more details on creating and sending invoices, check out this guide: Create & Send Invoices to Volunteers
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This section allows you to manage contracts related to the volunteer's submission. You can:

Once contracts are added, this table will display the Name, Owner, Recipients and Status, Last Updated date, and available Actions for each contract.

For more information on issuing contracts, check out this guide: Issue Contracts for Signature from a Submission

This section shows any tickets that have been issued to the volunteer, including the ticket name, confirmation code, charged amount, holder email, and the date it was issued. To issue a new ticket, click "+ Issue Ticket."

For more information on issuing tickets, check out this guide: Issue Tickets to Applicants

Back on the volunteers list page, you will have the following options to further manage your volunteer submissions. Click on the three dots button to get started:

Clicking Export opens a modal where you can customize exactly what data you'd like to pull. You can filter by Applications (all or specific ones), choose an Export type (e.g., Submissions list), and decide whether to merge duplicate applicants.

Once your filters are set, scroll down to select which specific fields to include in your export. Once you've made your selections, click Export to download your spreadsheet.
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Selecting Add volunteer opens a form to manually add a single volunteer to your list.
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You'll choose the Application and Department they're volunteering for, then enter their first and last name, email, and phone number. You can also include emergency contact details (name, email, phone, and relationship), along with any instructions or comments for that volunteer. Click Confirm to add them to your list.
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The Bulk volunteer import option lets you add multiple volunteers at once using a provided Excel template. Click Download template to get the correctly formatted spreadsheet, fill it in following the guidelines to avoid data migration issues, then use Select file to upload your completed file (must be under 20MB). Click Submit to complete the import.
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Group message allows you to send a message to all or a filtered subset of your volunteers at once. You can narrow your recipient list by Application, Status, Department, Department Status, and by tags to include or exclude. Type your message in the Message field, and optionally attach a file (PDF, Word, Excel, CSV, Video, PNG, or JPG, under 20MB).

There's also a toggle to include shift and department schedule information in the message. A live list of matching volunteers appears below, where you can remove individual recipients before clicking Send.
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Manage tags opens a panel showing all tags currently in use, organized by category (e.g., Artists/Vendors & Exhibitors, Volunteers, Sponsors). From here you can click the pencil icon next to any tag to edit its name, or use Delete Tags to remove tags you no longer need.
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Connect with Zapier lets you link your volunteers list to Zapier, enabling automated workflows between Eventeny and other apps you use (e.g., automatically triggering actions in other tools when a new volunteer is added or a status changes). Learn more about this feature in this guide: Integrate Zapier with Eventeny