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Accessing and Updating Marketplace Sales Information

Janine
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What's In This Article?

 

This article assumes that you have already set up your shop. If you have not done so, please review this guide on setting up your Eventeny shop. 

 

Receiving the Notification

 

  1. When someone purchases from your shop, you will immediately receive an email with their name (sometimes it's a business name) and the product they ordered. We recommend saving this email for your records.

    A screenshot of an email with the subject 'You just received your first purchase!' from Eventeny. The email features a cute orange fox mascot wearing sunglasses and a teal shirt with the letters 'ev' on it. The fox is standing under a rain of dollar bills, looking cool and confident. Below the fox, there's a teal button with the text 'CAN WE GET A WOOT-WOOT?' followed by the message 'You just received your first purchase!'.
  2. In the email, you will see a blue "Check it out" button. This button will take you to your orders page.

    A section of an email with the headline 'You just received your first purchase!' followed by a congratulatory message. There is a teal button in the center with the text 'Check it out.' Below the button, the text reads 'Take a look at your first sale!'.

 

 

 

How to Access the Orders Page

 

  1. Make sure you are logged into Eventeny.
  2. At the top right corner of the home page, hover over your profile icon and select "Account settings."

    A dropdown menu from a user profile icon showing options including 'View profile', 'Account settings' (highlighted), 'Messages', 'Refer event organizers', 'Eventeny admin', and 'Logout'.
  3. Select "My Orders."

    A dashboard with various options such as 'Personal info', 'Business profile', 'Product setup', and others. 'My Orders' (highlighted) allows managing purchases and sales in one place.

  4. This is your Orders page. At the top, make sure the " Online Sales" tab is selected to view your orders from your shop.

    An 'Orders' page with tabs for 'Purchases', 'Online Sales' (highlighted), 'Shipping Labels', and 'On-site Sales'.

 

How to Utilize Your Orders Page

  1. At the top right corner, you may notice a "Dashboard" and "Export" button. You can click on "Dashboard" to view your sale analytics. "Export" allows you to export your sales data into an Excel spreadsheet. You can learn more about how to do that here.

    The same 'Orders' page showing 'Online Sales' with highlighted buttons 'Dashboard' and 'Export' on the top right corner.

  2. Right below the "Sales" header, you can search for a specific order by using the search bar and/or category filter. Below that you may notice a blue "Message buyer" button in which you can message the buyer with order updates or questions, for example.

    A 'Sales' page with a search bar for orders by title, name, email, order number, etc., and a 'Message buyer' button.

  3. Next to each product that was ordered, you will find some relevant information under and next to the name of the product such as name, address, contact info, order number, price information, fees, and more. Next to "Gross amount" you will be able to see if the customer was charged for the product.

    An order summary for 'Small Biz Company T-Shirt', showing product details, buyer's contact information, shipping address, price breakdown, and payment status.

  4. Directly below the product and customer information is "Order status." Here you will find which stage the product is at in terms of shipping. To the right, you may notice five options:
    • Update: allows you to update the shipping status and information.
    • Refund & Cancel: allows you to issue a refund and cancel the order.
    • Resend Email to Me: this allows you to receive another copy of the notification email from before, in case you've misplaced it or never received it.
    • Print Receipt: allows you to print the order receipt to keep for your records.
    • Print Packing Slip: allows you to print a packing slip to include in the shipment of your order
    • Track Payment: this takes you to your Stripe dashboard to track payments linked to your shop. You can learn how to link a Stripe account here.

      Order status section showing 'Order received' with options to 'update', 'refund & cancel', 'resend email to me', 'print receipt', 'print packing slip', and 'track payment'.

 

 

 

 

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