What to Do If You Can’t Log In, Find Your Account, or See Your Tickets

Sometimes, you may run into an issue where you can’t log in, can’t find your account, or your tickets aren’t appearing. Don’t worry, most of these issues have a quick solution! Follow the steps below based on what you’re experiencing.

I Can't Login To My Account 

• Double-check your email and password. Make sure there are no typos (common ones include extra spaces or .con instead of .com).
   

• Try resetting your password. Use the “Forgot Password” link on the login page to reset your password.
   

• Check your email inbox and spam folder. Look for the password reset email and click the link to set a new password.
   

• Still can’t log in? Reach out to our support team using the button below this article with the email address you believe is tied to your account, and we’ll help you regain access.

I Can't Find My Account 

• Confirm the email you used. Sometimes accounts are created with a different email than you expect (personal vs. work email).
   

• Look for typos. A small misspelling (like “gmaill” instead of “gmail”) can create an entirely new account.
   

• Check for duplicate accounts. If you accidentally created a second account, we can merge them for you so all your history is in one place.
   

• Contact support for help. Send us your name, email addresses you may have used, and any event info you remember, using the button below this article and we’ll track it down.

I Can't Find My Tickets

• Log into the account you purchased with. Tickets are sent to the email used at checkout. If you used a different email, log in with that one.
   

• Check your spam/junk folder. The email containing your QR code may have been filtered.
   

• Resend your tickets. From your Eventeny account, you can go to “Ticket History” and click “Resend Tickets.” Learn more about accessing your tickets from your Eventeny Account here. 
   

• Still missing your tickets? Contact our support team using the button below this article with your order number or the email used to purchase, and we’ll help you access them.