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Mobile App - How to Connect Your Stripe Terminal

Graham
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What's In This Article?

 

Issuing tickets and charging for goods and services is so much easier with a Stripe terminal. To get started, follow the steps below. 

 

Enable Terminals In Your Event

 

 
Note: The initial desktop setup is strictly just for setting up the location of the Stripe terminals, and it must be done before connecting on the mobile app. This must be done for each event you wish to utilize terminals with.

 

Make sure you are logged into Eventeny as the user who created the event. Other team members will not be able to access the settings needed to enable Terminals on the event.

 

  1. At the top of the homepage, hover over the words "Organize" and select the event you want to use terminals with. If you do not see your event listed, select "See all events" at the bottom to go to the listing of all of your events and select the event that you wish to enable terminals on there. 

    The image shows a web interface for an event management platform named Eventeny. The interface is divided into multiple sections including My Events, Event Management Tools, About Eventeny, and Helpful Resources. Each section is clearly labeled and provides various options such as Eventeny Summit at MomoCon, Ticketing/registration, Product overview, and Knowledge base, among others. A highlighted event under My Events, titled CosmicCon, indicates user interaction or selection. At the bottom of the interface, there are two prominent buttons: See all events outlined in orange, suggesting a secondary action, and Create an Event in a solid teal color, indicating a primary action. The layout is designed for ease of navigation and user engagement.


  2. Once you have navigated to your event, click "Settings" in the "Other Actions" dropdown on the left hand side of the event admin page. 


    The image shows a portion of a user interface labeled Other actions, which includes a dropdown menu with options: Settings, Help, and Refer. The Settings option is highlighted with an orange outline, indicating it is currently selected or being emphasized. The Settings icon is a gear, which is commonly used to represent configuration or preferences. The overall design is minimalist, using simple icons and text to present clear and accessible user options.


  3. Scroll down on the event settings page until you see the On-site payment terminal setup section. Click "Enable Payment Terminal".


    The image displays a section of a web interface titled On-site payment terminal setup, which guides users on how to activate and update payment terminal locations for accepting card payments at events. It includes instructional text and a notification stating, 'You have not enabled payment terminal for your event.' Below this, there is a prominent button labeled Enable Payment Terminal, enclosed in an orange outline, drawing attention to this option as a necessary action to set up payment capabilities. The layout is simple and direct, focusing on user interaction to enhance functionality at event sites.


  4. In the pop-up modal that appears, enter the address information for where you will the utilizing the terminals. If there are multiple locations, they must be within the same zip code, and you should utilize the main location as the address here. Make sure to click the save button at the bottom to finish enabling your terminals. 


    The image displays a form titled Terminal location info within a user interface for updating payment terminal locations. It includes a note explaining that terminal access is only available for events in the United States and Canada. The form fields prompt the user to enter details such as Country, Address line 1, Address line 2, City, State/Province, and Zip/Postal code. There is a dropdown selection for the Country, pre-filled with United States, and a dropdown for State/Province with a prompt to select a state. Below the form fields, there are two buttons: a button labeled Close and a teal colored button labeled Save, intended for submitting the information. The design is clear and user-friendly, facilitating easy entry of location details.

 

Connect Terminals in the Eventeny Mobile App

 

One you have enabled the terminals in your event, and filled out the location information, you can connect your terminal through the Eventeny mobile app. Note that you must be logged in to the Eventeny mobile app as a user that has at least support access to tickets on the event in order to utilize terminals on the mobile app. 

  1. Before you begin, you need to ensure that Bluetooth is turned on for your phone, and that the Eventeny mobile app has access to your location services. Otherwise, the terminals will not be able to operate properly. 
  2. Open the app and select the event that you are utilizing terminals on.


    The image shows a mobile phone displaying an event management application. The screen highlights a section featuring an event titled CosmicCon, with a visually appealing cover photo, located in Virginia Beach, Virginia, United States, running from January 19, 2024, to October 20, 2030. Below the main event information, there is another card labeled Eventeny Feedback, showcasing a diverse group of illustrated people. The application includes navigation icons at the bottom for Explore, Experience, Inbox, and Profile, indicating different sections of the app. The user interface is modern and user-friendly, designed to enhance event browsing and management on a mobile device.


  3. Under the event location and time information, click the blue "Manage event" button.


    The image shows a mobile phone displaying detailed information for an event titled CosmicCon on an event management application. The screen features a vibrant cover photo for the event at the top. Below the image, the event details are listed, including the venue at 123 Convention Center, Virginia Beach, Virginia, and the dates from January 19 at 9:00 AM to October 26 at 6:00 PM. A teal colored Manage event button is prominently displayed, suggesting functionality for event organizers. This button is outlined in an orange circle, indicating this is what you should click on. The description section below provides guidance on what to include in an event description, with a sample provided and an option to view more. Additional information categories like Parking offer tips on what to include, with further details accessible through a View more link. Navigation tabs at the bottom labeled Info, Marketplace, Tickets, Schedule, and Maps facilitate easy access to various aspects of the event. The interface is designed for clarity and ease of use, enhancing the user's ability to manage or participate in events effectively.


  4. Select "Setup Payment Terminal" from the options under the section titled On-site payment terminals.


    The image shows a mobile phone displaying an event management application with a menu focused on operational functionalities. The interface includes sections for vendor and exhibitor management with options to scan and search for artists, vendors, and exhibitors. It also features a segment labeled Other Applications, providing similar functionalities for managing other types of applications. A highlighted section titled On-site payment terminals offers an option to set up payment terminals for accepting in-person payments at the event. The Setup payment terminal button is prominently displayed and outlined, suggesting it is a selectable option for further action. Additional sections for Attendee management and On-site Zebra printers show options for tracking attendees and setting up printers to print tickets and badges. Each option is represented by an icon and includes a forward arrow indicating further details are available upon selection. The design is clean and straightforward, ensuring easy navigation and interaction for event organizers using the mobile app.


  5. Click "Let's Begin". The app will then take you through a step-by-step process to connect your Stripe terminal.


    The image shows a mobile phone display with a user interface for connecting a payment terminal. The screen is titled Connect payment terminal and features a Bluetooth button that states Bluetooth is on, indicating the device's readiness to connect. Below this, there's a detailed image of a white, compact payment terminal device. The screen includes instructions on following steps to connect the payment terminal for accepting in-person payments. A large teal-colored button at the bottom, labeled Let's begin, invites the user to start the connection process. The interface is designed to be straightforward and user-friendly, emphasizing clarity and ease of setup.


  6. Click the blue connect button that corresponds with the terminal that you are attempting to connect. There may be multiple options, depending on how many terminals are active within range of the device.


    The image shows a mobile phone display titled Searching for devices, which is part of a process for connecting to a Bluetooth-enabled payment terminal. The screen includes instructions to ensure the Bluetooth connection is on and features a Refresh button to reload available devices. It lists one device, labeled with the serial number STRM26142026142 and identified as 'stripeM2.' Below the device information, there is a prominent teal-colored Connect button, suggesting the user can tap it to establish a connection with the listed device. The interface is designed to be clear and straightforward, aiding users in seamlessly connecting to necessary hardware for payment processing.


  7. Once your terminal successfully connects, you will see a screen that indicates the connection has been successful. Click "complete setup" to return to the main event management screen.


 

 

Troubleshooting Connection Issues

 

 

After clicking "connect" there is just a spinning blue circle, and it won't finish the connection.

If the terminal initiates the connection, but does not move to the connection screen, your terminal may need to update. While our hardware team does its best to update terminals before shipping them to you, sometimes the terminals are updated during shipping. If this happens, leave the device and terminal alone until the terminal completes its firmware update. It is very important that you do not attempt to restart the device or disconnect the Bluetooth connection during the update. This can take anywhere from 2 to 25 minutes depending on the size of the update. Once the update is complete, the terminal will restart, indicated by three beeps and a flash of all of the indicator lights, and then the mobile app will show a successful connection. 

 

I received an error message that the update failed because the battery was too low.

Sometimes, if the battery is too low on the device, the device will not be able to complete the update. In this instance, the mobile app will display this message: "Connection failed - Updating the reader software failed because the reader's battery is too low. Charge the reader before trying again." In this instance, make sure to connect the device to a power source to charge the battery above 50% in order to complete the software update. Once the battery's power is above 50% you can attempt to retry the software update. We recommend keeping the terminal plugged in while it is updating, to ensure the battery stays charged, or until the battery is at 100%. 

 

I received an error that the location on my device was not found.

If you receive this error, check the settings on your event, following the instructions listed in "enable terminals in your event" above. If that does not resolve the issue, follow the instructions for your mobile device to verify that Eventeny has access to location services on the device. We recommend setting the location services to "always allow" or "always" to ensure uninterrupted service while a terminal is connected. 

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