Mobile App - How to Connect Your Stripe Terminal

Graham

March 23, 2023 19:41
Updated

Issuing tickets and charging for goods and services is so much easier with a Stripe terminal. To get started, follow the steps below.

Find Your Event Settings

1. Make sure you are logged into Eventeny.

2. At the top of the homepage, hover over the "My Events" tab and select the event you wish to work with.

an image showing users where the my events tab is at the top of the homepage

3. This is your event dashboard. Scroll down the left sidebar until you see the "Other actions" tab. Click on "Settings" underneath.

an image showing users the other actions tab with the settings option highlighted at the bottom of the left sidebar on the event dashboard

Step One: Connecting Your Stripe Terminal

Note: The desktop setup is strictly just for setting up the location of the Stripe terminals, and it must be done before connecting on the mobile app.

1. Scroll down to the bottom of the event settings page until you see "On-site payment terminal setup." This is where you will configure and enable your terminal to a specific location.

an image showing users the bottom of the event settings page with the terminal setup section is highlighted

2. Type in your location information and click the blue ✔ Save button at the bottom.

an image showing users the input screen with the save button highlighted

Step Two: Connecting Through the Eventeny App

Note: It is important that you make sure your location services for your mobile device are turned on for the Eventeny mobile app prior to accepting transactions on the Stripe terminal. If your location services are off, payments will not work.

1. Now that the location of the terminal is set, you can connect your terminal through the Eventeny mobile app. Make sure you are logged in when you open the app and select the event you wish to work with under the "My Events" icon.

a mobile image showing users the homepage with the my events icon highlighted

2. Under the event location and time information, click the blue "Manage event" button.

a mobile image showing users showing the manage event button in the middle of the screen

3. Scroll all the way to the bottom until you see "On-site terminals." Select "On-site terminals setup."

a mobile image showing users the bottom of the event administration page with the terminals section highlighted

4. To connect your terminal, you will need to have your Bluetooth enabled on your mobile device. When you have it enabled, click the blue "Let's begin" button. The app will then take you through a step-by-step process to connect your Stripe terminal.

a mobile image showing users step one of the terminal setup