1. Open the mobile app and login.
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2. Start by selecting the event you want to manage.
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3. Tap Sell in the bottom navigation menu.
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4. Click on the Order list option.
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1. Find the order you’d like to manage and tap the arrow. You can use the search icon or filters (All, Tickets) to locate it faster.
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2. Tap into the ticket to view its details, including attendee information, status, and check-in details. Click the arrow next to the order number.
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3. From the order details screen, tap Refund or cancel.
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4. Choose the ticket(s) you want to refund, or select all tickets, then tap Next.
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5. Select one of the following options: No refund, Partial refund, or Full refund. Then choose whether to cancel the ticket and select a reason for the refund (e.g., medical or personal emergency, accidental purchase, etc.). Tap Next, then review the confirmation screen.
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6. Select Confirm to complete the refund.
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7. Once completed, you’ll see a confirmation screen showing the refunded amount and updated ticket status (e.g., Cancelled).
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