Find Your Ticket Buyers List
Make sure you are logged into Eventeny.
At the top of the home page, hover over the "Organize" tab and select the event you would like to refund a ticket buyer on.
This is your event dashboard. On the left sidebar, under "Tickets", select "List".
Search for Ticket Buyers
This is your ticket list, where your ticket buyer information will populate. You can search for a specific ticket buyer by using the search bar at the top.
You can also use the "Filters" drop-down menu to search for a specific ticket type, status, discounted tickets, and tickets associated with affiliates.
Once you find the ticket buyer you are looking for, select it by clicking the "view ticket" button written in blue text to the right. You might have to scroll towards the left on your mouse pad in order to see the "view ticket" button.
Issuing a Partial Refund
Verify that the ticket information is correct before you begin the process of refunding the ticket buyer as the process cannot be reversed.
Click the "refund/cancel" button written in red text to the right of the view ticket window.
Select "Partial refund" in the "Refund ticket" drop-down menu and enter the amount you would like to refund.
At the bottom, select whether or not you want to cancel the ticket upon refunding the ticket buyer. If you cancel the ticket, it will no longer be valid to check in on the day of the event.
Double check that everything you've entered is correct before you click the blue "✔ Refund" button.
Issuing a Full Refund
The full ticket refund process follows an almost identical process as partial refunding listed above. The only difference is what you choose in the "Refund ticket" drop down menu.
Select the ticket you wish to refund by clicking "view ticket" to the right.
Click the "refund/cancel" button towards the bottom right of the view ticket window.
Select "Full refund" on the "Refund ticket" drop down menu.
At the bottom, select whether or not you want to cancel the ticket upon refunding the ticket buyer. If you cancel the ticket, it will no longer be valid to check in on the day of the event.
Double check that everything you've entered is correct before you click the blue "✔ Refund" button.
⚠️ Heads Up
ACH Payments are only able to be refunded within the first 90 days of payment. After 90 days it is not possible to refund due to ACH regulations. This is not an Eventeny or Stripe limitation, and cannot be circumvented. If you need or are attempting to refund an ACH payment and it is failing, please check to make sure that the payment is within the 90-day window. If it is outside of the 90-day window, we recommend processing a return through alternative methods outside of the platform.