1. Open the mobile app and log in. From the Events screen, select your event, then tap Check in in the bottom navigation bar. This opens the scanner screen.
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2. Hold your device over the attendee’s QR code. Align the code within the scanner frame. The app will automatically detect the ticket. Once scanned, you’ll see the ticket type (e.g., Family Weekend Pass), the attendee’s name, and the ticket status. Tap Check in (if auto check-in is not enabled).
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1. On the order screen, tap the arrow on the ticket card to open the Ticket details screen.

2. Scroll down to the Deliverables information section. You'll see each deliverable included with the ticket (e.g., Custom Name T-Shirt). Tap Redeem next to the deliverable.
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3. A confirmation message will appear: "Deliverables redeemed." The Redeem button will change to Undo, so you can see at a glance that the deliverable has been handed out.

Redeemed a deliverable by mistake? Open the ticket's Ticket details screen and tap Undo next to the deliverable in the Deliverables information section. The button will change back to Redeem.