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Managing Ticket Mailing

Learn how to update and export ticket shipping information on Eventeny, including adding tracking numbers, delivery service, mailing dates, and shipping notes for ticket buyers

UPDATE SHIPPING SETTINGS

First, to access your ticket submission list, click on "List" in the Tickets menu.

image showing to click on the 'list' view to show the submissions list. There is an orange square around 'list'

Click the "Options" button in the top right corner of the submission list, then select "Shipping".

A dropdown menu titled 'Options' with various listed actions. 'Shipping' is highlighted with an orange border, emphasizing it as a selectable option among others like 'Export,' 'Issue ticket,' 'Group message,' 'Manage tags,' 'Bulk ticket import,' and 'Watch tutorial videos'.

From there, you can view the following ticket information relevant to shipping: Name, Tickets, Address, Order ID, and Status.

an image showing what information is available for each ticket when accessing the ticket mailing details for a particular ticket purchase.

Name: The purchaser's or recipient's name for the ticket mailing.

Tickets: Title and quantity of the purchased ticket.

Address: The mailing address for the ticket. Click "Edit" to edit the users address.

Order ID: The unique identifier for the ticket purchase order.

Status: The shipping status of the order is indicated as "Submitted," "Processing," or "Shipped."

Click the “Update” button to make additional changes to the ticket information. You can input details such as Delivery Service, Tracking Number, Mailing Date, and Shipping Notes.

A shipping information form with four labeled fields. '1' highlights the 'Delivery service' dropdown, which is set to 'USPS.' '2' marks the 'Tracking number' field with the entry '1Z1234567890.' '3' labels the 'Mailing date' field showing '05/07/2024.' '4' highlights the 'Shipping notes' text box containing 'paid for expedited shipping.' Below the form are two buttons: 'Back' and 'Save'.

Delivery Service: Choose the carrier used for mailing the tickets. Options include USPS, FedEx, UPS, DHL, or Other.

Tracking Number: Enter the tracking number provided by the carrier.

Mailing Date: Specify the date the ticket was mailed.

Shipping Notes: Include any extra information you want the attendee to see.

Click " Save" when finished.

ℹ️ Info

Any updates made in this section will reflect on the attendee’s ticket confirmation page as shown below.

an image showing the updated details that display on the attendee's view when the event organizer updates the shipping details.

EXPORT SHIPPING INFORMATION

From the "Options" button drop-down in the top right corner of the submissions list, click on "Shipping".

an image showing to click the 'Options' button to display a drop-down menu which will allow the event organizer to click on the 'Shipping' button.

Click on the "export" button to download shipping information for all tickets with mailing purchased.

an image showing to click on the 'Export' button.
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