Tickets & Registrations
27 articles
View Your Analytics - New Analytics Dashboard Beta VersionLearn how to use Eventeny's ticket analytics dashboard to track sales trends, revenue, buyer locations, discount codes, check-ins, and ticket mailing status across your events.
View Your Ticket AnalyticsLearn how to navigate Eventeny's ticket analytics dashboard, including summary metrics, finance breakdowns, ticket status tracking, discount usage, and downloadable hourly and cumulative reports.
Add Custom Fees To TicketsLearn how to create and manage custom ticket fees on Eventeny, such as parking or service charges, including setting flat or percentage rates and applying fees to specific tickets.
Setting Up Conditional Logic for Ticket Questions
Duplicating Tickets from One Event to Another
Massachusetts Junk Fee Law: Eventeny ComplianceLearn how Eventeny complies with Massachusetts' junk fee law by displaying total ticket prices upfront, including all fees, to ensure transparency and legal compliance for event organizers.
Use the All Tickets RepositoryLearn how to use the All Tickets repository on Eventeny to view and search all attendees and ticket purchases across every event from one central dashboard.
Creating Time Slots or Date-Based TicketsLearn how to create time-based and date-based ticket slots on Eventeny, including setting quantities, surcharges, and toggling slots live so attendees can select entry times at checkout.
Issue Tickets To SponsorsLearn how to issue complimentary or paid tickets to approved sponsors directly from their deal on Eventeny, including selecting time slots, assigning seats, and processing payment.
Set Up evProtectLearn how to enable evProtect ticket insurance on Eventeny for existing and new events, so attendees can purchase refund protection at checkout for non-refundable tickets.
Issue Tickets to AttendeesLearn how to manually issue complimentary or paid tickets to attendees on Eventeny, including selecting time slots, assigning seats, and processing in-kind or cash payments.
Creating Ticket Discount Codes
View Ticket Mailing DetailsLearn how to check the shipping status of mailed tickets on Eventeny, including viewing tracking numbers, delivery service details, and shipping address from your profile or confirmation page.
Managing Ticket MailingLearn how to update and export ticket shipping information on Eventeny, including adding tracking numbers, delivery service, mailing dates, and shipping notes for ticket buyers
Set Up Ticket MailingLearn how to set up and customize ticket mailing and shipping settings on Eventeny, including mandatory vs. optional shipping, costs, deadlines, eligible tickets, and shipping fee details.
Enabling the Ticket Reselling FeatureLearn how to enable ticket reselling on Eventeny so attendees can transfer tickets to other buyers, including step-by-step instructions for new and existing tickets.
View and Manage Your Ticket ListLearn how to view and manage your Eventeny ticket list, including searching buyers, viewing ticket details, exporting data, issuing refunds, sending messages, and checking in attendees.
Creating Tickets for your EventLearn how to create, customize, and manage event tickets on Eventeny, including pricing, refunds, time slots, embedding, bulk imports, ticket groups, and viewing sales stats.
Manage Ticket PaymentsLearn how to manage ticket submissions on Eventeny, including viewing buyer details, switching tickets, adding tickets to an order, issuing complimentary tickets, and processing refunds.
Upgrade or Swap Tickets for AttendeesLearn how to switch or upgrade an attendee's ticket on Eventeny as an event organizer, including handling price differences, refunds, and confirming the ticket change.
Editing Ticket Holder Answers to Custom Ticket Questions
Issuing Refunds on TicketsLearn how to issue full or partial ticket refunds to attendees on Eventeny, including canceling tickets upon refund and understanding ACH payment refund limitations.
Set a Primary Contact on Tickets & ApplicationsLearn how to set a primary contact on tickets and applications on Eventeny so the right team member receives messages from attendees and applicants for each event.
Issue Tickets to ApplicantsLearn how to manually issue tickets to vendor applicants on Eventeny, including selecting time slots, assigning seats, entering payment details, and issuing complimentary in-kind tickets.
Export Discount Code InformationLearn how to export ticket discount code data on Eventeny as a CSV file, including selecting specific fields to analyze discount code performance for your event.
Make Ticket Sales Available Through Your ScheduleLearn how to enable ticket selling on all schedule items for your Eventeny schedule
Set-Up Your Tickets to Receive Attendee DocumentationLearn how to require documentation from ticket buyers on Eventeny, including setting up documentation requirements on new or existing tickets so attendees must upload files at checkout.