GETTING STARTED
Go to “Settings” from your “Other Actions” tab.
Navigate to the "Shipping Settings" section to customize your ticket mailing preferences. Click "Edit" to tailor the settings according to your preferences.
At first, the option to ship tickets will be inactive. Toggle the switch to "Yes" next to "Turn Shipping On?" and then click the "Save" button.
Before you set your shipping preferences, it's important to know that Eventeny won't be sending out your tickets for you – that's up to the event organizer. This disclaimer will populate after you click "Save" in the previous state. Click "Agree" to confirm you understand.
CUSTOMIZE YOUR SHIPPING SETTINGS
Once shipping is activated, you'll have six choices to personalize your shipping preferences.
Mandatory Shipping: Decide if you want attendees to have the choice to get their tickets shipped or if it's required. If it's mandatory, the shipping costs are automatically added to the ticket price. If it's optional, attendees can decide later if they want their tickets shipped.
Shipping Deadline: Pick the last day for people to buy tickets that can be mailed.
Shipping Costs: Decide how much attendees will pay for shipping, which is charged once per order.
Shipping Increment: Choose how much extra shipping will be charged for each additional ticket. The first ticket's shipping cost is included in the base fee.
Fees Type:Ticket: Decide whether you'll cover processing fees or pass them on to attendees. If passed on, fees are included in the ticket price.
Tickets: Select which tickets are eligible for shipping.
Click “Save” to confirm and save your preferences.
FREQUENTLY ASKED QUESTIONS
Will I be charged processing fees immediately if I absorb them?
No, processing fees won't be directly charged to your payment method. Instead, they're deducted from the amount you receive from the attendee. For instance, if the attendee is charged $5.00 and the processing fee is $0.50, you'll receive $4.50.
Is there a limit to the number of tickets I can offer for shipping?
No, there's no limit! You can make as many tickets as you'd like available for shipping. However, we suggest only offering as many as you can manage efficiently.
What are the shipping fees?
Shipping fees are 3% plus normal processing fees (2.9% + 0.30).