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View and Manage Your Ticket List

Learn how to view and manage your Eventeny ticket list, including searching buyers, viewing ticket details, exporting data, issuing refunds, sending messages, and checking in attendees.

ℹ️ Info

To view and manage your ticket list, you'll need to create a ticket first. Check out this guide to learn how to create a ticket on Eventeny.

After you have created your ticket(s) and your event is live, you will likely start receiving ticket purchases. You can view ticket purchase information via the ticket list on your event dashboard.

This is where you can take a look at your ticket buyers, send them messages, issue refunds when necessary, and review some basic statistics like purchase amount and types of tickets purchased.

Find Your Ticket List

Make sure you are logged into Eventeny.
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​At the top of the homepage, hover over the "Organize" tab and select the event you wish to work with.
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Eventeny dashboard with 'Organize' menu highlighted: A screenshot of the Eventeny dashboard with the 'Organize' dropdown menu highlighted at the top, showing various options like 'My Events,' 'Event Management Tools,' 'About Eventeny,' and 'Helpful Resources'.

This is your event dashboard. On the left sidebar, select "List" under the "Tickets" tab.
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Sidebar with 'List' under Tickets highlighted: A sidebar from the Eventeny platform showing 'List' highlighted under the 'Tickets' section, alongside options like 'Affiliate Program' and 'Analytics.

View and Manage Your Ticket List

This is your ticket list page, where all of your ticket buyers will populate. You can search for specific ticket buyers by using the search bar or the filters drop down menu.
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Ticket List page with search bar highlighted: A view of the 'List' page on the Eventeny platform, displaying a search bar highlighted to search using name, email address, confirmation code, tag, or badge info. The page includes ticket details like purchaser, attendee, ticket type, tags, amount, and status.

Filter dropdown options highlighted: A dropdown menu on the Eventeny platform with filter options for 'Tickets,' 'Discounts,' 'Affiliates,' and 'Status,' allowing users to filter ticket data by different categories.


​​Under the "Options" drop down menu, you can perform five different tasks:

  • Export: Allows you to export the list into an Excel spreadsheet.

  • Issue Ticket: Allows you to manually issue a ticket rather than someone doing it themselves.

  • Group Message: Allows you to group message all or some of your ticket buyers.

  • Manage Tags: Allows you to manage already existing tags that are applied to your ticket buyers. To learn more about the tagging feature, check out this article.

  • Bulk Ticket Import: Allows you to import ticket submissions in bulk via an Excel spreadsheet to Eventeny. To learn more about the bulk import feature, check out this article.
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    Options dropdown with various actions: A dropdown menu on the Eventeny platform with options for actions like 'Export,' 'Issue ticket,' 'Group message,' 'Manage tags,' 'Bulk ticket import,' 'Bulk ticket export,' and 'Watch tutorial videos'.

The ticket buyer list is categorized by different columns at the top like ticket status, amount purchased, ticket type, and more.
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List page with column headers highlighted: The 'List' page on the Eventeny platform, showing the column headers 'Purchaser,' 'Attendee,' 'Ticket,' 'Tags,' 'Amount,' 'Status,' 'Date,' and 'Action,' with the headers highlighted for clarity.

Under the "Action" column, you have three different options:

  • View Ticket: Allows you to view the ticket information (more on this below!).

  • Send Message: Allows you to send the ticket buyer a message.

  • Resend Ticket Confirmation: Allows you to resend the buyer's ticket information to their email.

A list of action options available for a ticket on the Eventeny platform, including 'view ticket,' 'send message,' and 'resend ticket confirmation'.

Export Your Ticket List

Under the "Options" drop-down menu, there is an option to "Export" your ticket list.
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A screenshot of the 'Options' dropdown menu on the Eventeny platform, with the 'Export' option highlighted to indicate exporting ticket data.

A separate window will appear asking you to select the "Export Type" with the following options:

  • Ticket List: Exports a detailed list of all tickets sold, including ticket types, quantities, and associated buyers.

  • Buyer Summary: Provides a summary of all buyers, including contact details and total amounts paid.

  • Monthly Summary: Shows a breakdown of ticket sales and revenue by month, giving you an overview of your event's financial progress.

  • Mailing Information: Exports a list of all mailing addresses associated with ticket purchases for shipping.

  • Seller Summary: Provides a summary of sellers, including details of their sales and commissions earned.

  • Ticket Activity: Tracks all activities related to ticket sales, including purchases, cancellations, and refunds.

  • Attendee Tracker: Exports a list of attendees, allowing you to monitor who will be attending your event and their check-in status.
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    The export data screen with a dropdown menu under 'Export type' showing different options like Ticket list, Buyer summary, Monthly summary, Mailing information, Seller summary, Ticket activity, and Attendee tracker. The 'Export' button is at the bottom.

Next, you will select the "Ticket" that you would like to export this data from. You also have the option to select "All Tickets."
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The export data screen with the 'Export type' set to 'Ticket list' and a dropdown menu under 'Ticket' showing options like All tickets, General Admission, Saturday Pass, Sunday Pass, VIP Admission, and more.

Select the "Date range" of data that you would like to export and click on the "Export" button. A file will be downloaded to your computer.
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The export data screen with the 'Export type' set to 'Ticket list' and the 'Ticket' set to 'All tickets.' The 'Date range' options are displayed, including All, Today, Current month, Previous 7 days, Previous month, and Custom. The 'Export' button is at the bottom.

View Ticket Information

When you click on the "view ticket" written in blue text to the right of each ticket buyer, a separate window will pop up showing you various information:
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The action menu on the Eventeny platform with the 'View ticket' option highlighted. Other options include 'Send message' and 'Resend ticket confirmation'.

  • Ticket: Shows the QR code, ticket type, if it is active, date of purchase, and an option to print the submission.

  • Attendee Information: Shows the ticket buyer's name and email address, which can be edited if needed.

  • Ticket Details: Shows details about the ticket itself such as the location, date of the event, amount charged, confirmation code, order number, payment method, and seat (if applicable).

  • Tags: Allows you to add an existing tag to the ticket buyer or create a new one.

  • Options: The blue "Check in" button allows you to check in attendees (ticket buyers) on the day of the event as they arrive. To learn more about the "switch ticket", "add to order", and "refund/cancel" options, check out this article.

  • Payment Information: Shows the type of credit card they used as well as the ending four numbers. You may also notice a code written in blue text which is the ticket receipt.
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    The ticket information screen showing details for a 'VIP Admission' ticket, including a QR code, attendee information fields (name and email), ticket details (location, date, time, amount charged, confirmation number, order number, payment source), and additional options like 'Check in' and 'Refund/Cancel'.
    The payment information section showing a Visa icon and partial card details with numbers '....4242' and transaction code '30326'.
Related Articles
Mobile App - Ticket Buyer's Purchase History
Use the All Tickets Repository
Enabling the Ticket Reselling Feature
Manage Ticket Payments
Issuing Refunds on Tickets
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