1. From your business profile or the Eventeny home page, hover over your profile icon and select Account settings.
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2. Select My Orders.
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3. From your orders page, click on the On-site Sales tab at the top.
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4. In this tab, you can manage your on-site sales by searching orders using the order #, product, seller, payment type, or last 4 digits of the card used, and applying filters as needed to narrow your results.
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5. Below the search bar, you will be able to view your orders. For each order, you’ll see the Order Number and buttons to Refund the order or Download a copy of the receipt. The order card displays key information about the transaction, including the seller name, purchase date and time, and the payment method used. Below that, the Item Details section breaks down each purchased item with its quantity, price, sales tax, processing fee, platform fee, and the total amount paid. This centralized view allows you to quickly review, manage, and take action on individual orders.
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1. While reviewing your orders, you can easily issue a refund by clicking the Refund button.
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2. Process the refund by selecting the "Yes" button. Currently, there is no option to provide a partial refund.
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3. Once the refund is confirmed, a refunded tag will be issued under the Action status tab. The customer will receive their refund in 5-10 business days.
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To download the order, click on the Download button on the desired order and a csv. file will be downloaded to your device.
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1. To export all sales, click on the Export button, and a file will be downloaded to your device.
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​2. A modal will appear where you can select your Date range (Today, Current month, Previous 7 days, Previous month, All, or Custom) and your Export type:
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Once you've made your selections, click Export to download the file to your device.