1. When someone purchases from your shop, you will immediately receive an email with their name (sometimes it's a business name) and the product they ordered. We recommend saving this email for your records.
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2. In the email, you will see a blue "Check it out" button. This button will take you to your orders page.
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1. Make sure you are logged into Eventeny.
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2. At the top right corner of the home page, hover over your profile icon and select "Account settings."
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3. Select "My Orders."
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4. This is your Orders page. At the top, make sure the " Online Sales" tab is selected to view your orders from your shop.
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1. At the top right corner, you will notice a "Dashboard" and "Export" button. You can click on "Dashboard" to view your sale analytics. "Export" allows you to export your sales data into an Excel spreadsheet. You can learn more about how to do that here.
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2. Right below the "Sales" header, you can search for a specific order by using the search bar and/or category filter. Below that you may notice a blue "Message buyer" button in which you can message the buyer with order updates or questions, for example.
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3. Next to each product that was ordered, you will find some relevant information under and next to the name of the product such as name, address, contact info, order number, price information, fees, and more. Next to "Gross amount" you will be able to see if the customer was charged for the product.
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4. Directly below the product and customer information is "Order status." Here you will find which stage the product is at in terms of shipping. To the right, you may notice five options:
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