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How to Use Inbox Messages

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What's In This Article?

How to Send a Message on Eventeny

  1. Make sure you are logged into Eventeny.

  2. At the top of the home page, hover over the "Organize" tab and select the event from the "My Events" area.

    A screenshot of the Eventeny dashboard highlighting the 'Organize' tab. The page shows different sections including 'My Events' listing events like CosmicCon and Local Craft Market, 'Event Management Tools' with options like Event Mapping and Volunteer Management, 'About Eventeny' with links to product overview and pricing, and 'Helpful Resources' such as the Knowledge Base and Blog. There are buttons at the bottom for 'See all events' and 'Create an Event'.



  3. On the left side of the event dashboard, you will see various tabs including: Artists, Vendors & Exhibitors, Volunteers, Sponsors, Tickets and Other Applications. Within each of these tabs is a submission list labeled differently from each tab.

    • Artists, Vendors & Exhibitors and Other Applications: Submission list

    • Volunteers: Volunteer list

    • Sponsors: Deals

    • Tickets: List

      A sidebar menu on Eventeny listing categories like 'Artists, Vendors & Exhibitors', 'Volunteers', 'Sponsors', 'Other Applications', and 'Tickets'. Each category contains sub-options like 'Applications', 'Submissions list', 'Discount Codes', and 'Analytics'.
  4. For Artists, Vendors & Exhibitors, Volunteers and Tickets you can send a message by clicking on the corresponding submission list and clicking the "send message" button written in blue text to the right of each submission.

    A section of an Eventeny interface showing a list of business names with associated details like tags, application type, average score, series, status, and date. The 'Send message' option is highlighted under the 'Actions' column for a business named 'QA Eventeny'.
  5. For Sponsors and Other Applications, you can send a message by clicking on the corresponding submission list and selecting the submission you wish to send a message to. Once you're in their submission, click the white "Message" button towards the top right.

    A 'Deals' page on Eventeny displaying a list of deals with details including 'Name', 'Tags', 'Stage', 'Close Date', 'Deliverables', 'Deal Owner', 'Amount', and 'Last Modified'. Examples listed include deals with Coca Cola, Mountain Peak Marketing, and Neptune Lasers, with various deal stages and statuses.
    A section of an Eventeny interface showing a list of business names with associated details like tags, application type, average score, series, status, and date. The 'Send message' option is highlighted under the 'Actions' column for a business named 'QA Eventeny'.

How to Send a Group Message

  1. If you want to send multiple or all of your submissions the same message, you can do so with the group messaging feature. The group messaging button will be under the "Options" dropdown menu at the top right corner of each tab.

    A dropdown menu from the 'Options' button on Eventeny, showing options like 'Embed', 'Export', 'Group Message' (highlighted), 'Manage Tags', 'Filter', and 'Watch tutorial videos'.
  2. Once clicked on, a separate window will appear asking you to type your message, and select who receives it, along with some other filters and criteria. Who is receiving the message will populate at the bottom of the window. Be sure to double-check your message and selections before you click the blue "Send" button.

    A 'Group Message' interface on Eventeny. The form includes dropdown menus to select 'Application' and 'Status', fields for adding tags to include or exclude, a text box to enter the message, and an option to attach a file. There's a toggle for including booth information and a 'Send' button at the bottom.

For Your Peace of Mind: When you send a message as an event organizer, only you will be able to see if the receiver has seen the message and the receiver will not be able to see if you have read their messages

How to Send Messages to Team Members

  1. To message team members within your organization, locate the specific event that includes the team members you wish to contact. Click on the "Team Members" tab on the event page.

    Left-hand navigation menu in the CosmicCon event management dashboard. The Team Members option is highlighted, indicating where users can manage team members for the event.



  2. Select the "send message" button next to the team member you want to send a message to.

    Team Members page displaying a list of event admins with their names, permissions, and available actions. The send message action is highlighted for one of the team members.
  3. Prepare your message and click the "Send" button to finalize the communication.

    Message window where a user is composing a message with the text test message in the input field. The Send message button is highlighted at the bottom right of the message window.
  4. Once the message has been sent, the conversation thread will be available to view in your inbox.

Access Messages from the Eventeny Home Page

  1. At the top right corner of the home page, hover over your profile icon and select "Messages."

    A dropdown menu from a user profile icon on Eventeny, showing options including 'View profile', 'Account settings', and 'Messages' (highlighted), along with other options like 'Refer event organizers', 'Eventeny admin', and 'Logout'.



  2. This is your messaging inbox. It's where your messages to your applicants and ticket buyers will populate.

  3. When you click on a message thread, it will appear in the middle of the screen. To the left, some relevant information about the recipient will appear such as their applications, tickets and some basic information about their business. You can choose to hide this information by clicking the "X" at the top right corner, select the "Hide Details Button."

    A conversation view on Eventeny displaying a message from 'QA Eventeny' with the text 'This is a test' sent to 'John Doe'. The right panel shows John Doe's profile details, including buttons to view John Doe's profile and applications.



  4. At the top of the opened message thread, next to the "Hide Details" Button, you may notice three other buttons. From left to right, the first one takes you to Team Messages, the second allows you to mark the message "unread." The second one allows you to archive the message.

    A message view on Eventeny showing a conversation with 'Test App'. At the top right corner, there are icons for toggling notifications, including a headset, bell, and an icon for other options, all highlighted.
  5. Speaking of archived messages, you can access them at any time by clicking the three lines towards the top right of your messages and selecting "Archived Messages." Other options include active conversations, unread messages, and group messages.

    A messages dropdown menu on Eventeny displaying filtering options: 'Active conversations', 'Unread messages', 'Group messages', and 'Archived messages'. The dropdown is expanded to show all options.
  6. Next to the three lines, you can search for specific messages or contacts.

    The search bar and filter icon in the Messages section of Eventeny. The search icon is highlighted, indicating the option to search messages.
  7. When you send a message from your inbox, you have the option to attach files or images if needed by clicking the paper clip symbol to the left of the message bar. To send the message, click the blue "Up" arrow to the right.

    A message input field on Eventeny where the text 'this is a test message' is typed. The send button on the right is highlighted, showing an arrow icon indicating the option to send the message.

Access Messages from Your Event Dashboard

  1. When you are on your event dashboard, you may notice three icons towards the top right corner, one of which is "Messages." Go ahead and click that icon to access your message inbox.

    A navigation bar on Eventeny with icons for 'Community', 'Refer', 'Messages' (highlighted with a notification dot), and 'Events'.
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