Open Your Inbox
You can open your inbox from two places:
From the home page: Hover over your profile icon in the top right corner and select Messages.
From your event dashboard: Click the Messages icon in the top right corner of the page.
Get to Know Your Inbox
Your inbox is where all of your conversations with applicants, ticket buyers, and team members appear.
Conversation list (left)
Each conversation shows the person's name, a preview of the latest message, and the event it's related to. Use the search icon to find a specific person or message, and the filter icon (three lines) to switch between Active conversations, Unread messages, Group messages, and Archived messages.
Conversation (middle)
Click a conversation to open it. A few things to know:
Event labels: Each message shows which event it was sent about, so you can keep track of conversations that span more than one event. Click the event name to go to that event.
Sent and Read receipts: Under each message you send, you'll see when it was Sent and when the recipient Read it. Only you can see read receipts. Recipients can't see whether you've read their messages.
Group messages: Group messages show up in the conversation too. If you included volunteer shift details, the shift information appears right in the message.
Attachments: To attach a file or image, click the paper clip icon to the left of the message bar. Click the send arrow on the right to send your message.
Details panel (right)
Shows information about the person you're messaging, including the events and applications they're connected to. From here, you can click See [name]'s profile or View applications, or click a specific application to open it. To hide this panel, click the X.
Icons at the top of the conversation
When you open a conversation, you’ll see three icons in the top right corner, next to the Hide details button. From left to right:
View Messages from Other Team Members
Click the speech bubbles icon to open your team messages for the event connected to this conversation. This is helpful when several team members are messaging the same person.
Click the View team messages icon at the top of the conversation.
Select the event the messages are about. You'll see all of the messages between that person and every member of your team for that event.
Reply in a Team Conversation
You can type a reply right from the team messages view. Your reply will notify the vendor, but it won't notify the team member who originally sent the message. They can still see your reply by opening team messages for that event.
⚠️ Heads Up: Replies from vendors only appear in the inbox of the team member they're replying to. To make sure no messages go unanswered across your team, open each person's submission or use View team messages to check for replies.
Mark as Unread
Click the bell icon to mark the conversation as unread. The conversation will close and return you to your inbox, but it will stay in your messages list, so you can easily come back to it later.
Archive
Click the archive icon to archive the conversation. The conversation will close and be removed from your messages list, helping you keep your inbox organized.
Send a Group Message
To send the same message to several or all of your applicants, use Group Message.
Open the list you'd like to message (for example, your Submissions list or Volunteer list).
Click the Options drop-down menu at the top right, then select Group Message.
Type your message and choose who should receive it. You can filter by application, status, and tags, and attach a file if needed. The list of recipients appears at the bottom of the window.
Double-check your message and recipients, then click Send.
For more details, review Send Group Messages.
Message a Team Member
1. Open the event that includes the team member you'd like to message.
2. On the left sidebar, click Team Members.
3. Click Send message next to the team member's name.
4. Type your message and click Send. The conversation will appear in your inbox.
ℹ️ Info: When you send a message on Eventeny, the recipient gets an email notification. If your business is on a paid plan (Plus, Pro, or Premium), that email will include a preview of your message, so recipients can read it right from their inbox. If you’re on the Basic plan, recipients will still be notified about your message, but the email won’t include a preview. They can read the full message anytime by logging in to Eventeny and going to Messages. Learn more in Why Doesn’t My Message Notification Email Show the Message?