Payment issues or checkout problems can occur for various reasons when using Eventeny. This article provides an overview of common causes and actionable steps to resolve them.
Payment Method Restrictions
Eventeny does not accept prepaid gift cards, such as Vanilla gift cards, due to restrictions from the payment processor. Even if the card has sufficient funds, transactions with prepaid gift cards may be declined or freeze during checkout. To avoid this issue, use a standard debit or credit card for your purchases.
Common Reasons for Payment Declines
Expired Card Details: Payments will be declined if the card on file has expired. Ensure your card’s expiration date is current.
Example: Vendor booth fee payments may fail if the card’s expiration date has passed.
Bank Restrictions: Some transactions may be blocked by your bank due to restrictions or security concerns.
Example: A generic decline code like may indicate that the bank has blocked the transaction.
Transaction Not Allowed: This specific error response indicates that the bank has restricted the transaction. Contact your bank to resolve this issue.
Troubleshooting Steps for Checkout Problems
If the checkout process gets stuck after you press "Complete Payment," try the following steps:
Clear Browser Cache and Cookies: If you are using a web browser, clearing your cache and cookies can resolve loading issues.
Switch Browsers: Try using a different browser, such as DuckDuckGo, Chrome or Firefox, to see if the issue persists.
Log Out and Log Back In: Log out of your Eventeny account, then log back in and attempt the payment again.
Use a Different Payment Card: If possible, try using another debit or credit card to complete the transaction. Verify that the card details, including the expiration date and CVV, are correct.
Check for Payment Declines: If your card is declined by your bank, the application will not be submitted, even if the page suggests otherwise.
Contact Your Bank: If you suspect the payment was declined, reach out to your bank to approve the transaction before resubmitting your application. A generic decline error or a "Transaction Not Allowed" response may indicate that the bank has blocked the transaction.
Retry the Submission: After completing the above steps, attempt to submit your application again.
If these steps do not resolve the issue, capture a screenshot or screen recording of any error messages you encounter. Additionally, note whether you are using the mobile app or a specific web browser. This information will be helpful for further troubleshooting. Retry the submission explicitly after completing the troubleshooting steps to ensure all potential issues have been addressed.
Understanding Payment Status Discrepancies
In Eventeny, the Invoice section and the Payment section operate as separate workflows. This separation can sometimes lead to discrepancies in payment statuses. For example, even if an invoice is marked as "Paid," the submission may still show "Not Paid" in the Payment section. This happens because paying an invoice does not automatically update the priced items in the Payment section.
How to Fix Payment Status Discrepancies
To resolve this issue without risking a double charge:
Navigate to the Payment section of the submission.
Identify any priced items that remain unpaid.
Edit the Payment section and set the quantity of these unpaid items to 0.
This action removes the "Not Paid" status because no unpaid items remain.
Note: The status will not change to "Paid" but will no longer display as "Not Paid."
Additional Support Resources
If you continue to experience issues, contact Eventeny support with the details of your problem, including any screenshots or error messages. This will help the support team assist you more effectively. Provide the date and amount of the payment attempt to help expedite the resolution process.