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Adding Payment and Payout Methods to Your Account

Learn how to set up and manage your payment and payout methods on Eventeny, including connecting Stripe, adding payment information, and ensuring you receive event payouts without delays.

What is the Difference Between a Payment and Payout Method?

  • Payment Method refers to the method in which you use to pay for things on the Eventeny platform such as tickets, application/booth fees, donations, products, subscription, etc.
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  • Payout Method refers to how you get paid and receive funds on the Eventeny platform from applicants, ticket buyers, customers, etc.
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  • In a nutshell: payment is how you pay, and payout is how you get paid.


Now that you know the difference, let's go over how to set those two up!
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Go to Your Company Details

1. Make sure you are logged in to Eventeny. From the homepage, hover over your profile name or icon and select the "Company Details" option from the drop-down menu.
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Adding A Payment Method

1. Scroll down your company details page until you see the "Payment information" section. To add your payment information, click the blue "+New Payment Method" button.
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A table labeled Payment information, displaying columns for payment method, card details, expiration date, and zip code, with a button on the right labeled New Payment Method.

2. You will then be prompted to input your card information. This is the card that will be used to make purchases on Eventeny and process your subscription payment, if you are on a paid plan. When you are finished, click the blue "Submit" button.
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A form under the Payment information section, with fields for entering credit or debit card details, an autofill link button, and Submit and Close buttons below the fields.


3. Congratulations! You have successfully added your payment method. You can edit or change your payment method at any time by following the steps above.
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​*The card numbers shown are not real. *
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A table labeled Payment information showing two payment methods, each with card details, expiration dates, and zip codes. One card is set as Default with a button to Set Default or Remove for the second card.


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Adding A Payout Method

1. Remaining on the company details page, scroll down further until you see the "Payout preferences" section. To add your payout method, click the blue "+ New Payout Method" button.
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A Payout preferences section with a description about setting up payout methods using Stripe, and a button on the right labeled New Payout Method.

2. You'll be redirected to create a Stripe account (our third-party payment processing software). You must create a Stripe account in order to receive payments on Eventeny. Go ahead and go through the prompts to get set up with Stripe.
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an image showing users a pop-up to create a Stripe account.

⚠️ Heads Up: It will take 24 hours for your Stripe account to be enabled!


3. When you are finished creating a Stripe account, you'll be redirected back to the company details page which will show your newly created payout method. The button in the middle should be green and read, "Enabled." If it does not, please contact Eventeny customer support.
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A Payout preferences section listing a payout method named Stoogeapp, marked as Enabled, with links to manage Stripe account details and export data.


4. Congratulations! You have successfully added a payout method. You can change your payout method at any time by following the steps above.
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🚫 Danger: After connecting your Stripe account, make sure your applications, tickets, and other payment settings are updated to use Stripe instead of “Check” before accepting payments. Otherwise, you may experience delays in receiving payouts. Review this article to ensure your Stripe account is properly connected to your applications and tickets.

Adding a Payout Method for an Event on Another Account

Payout methods are tied to the account where the event is located. If you're a team member on an event hosted under a different account, any payout method you add to your own account will only show up on your account. It won't appear as an option on that event's tickets or applications.
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For a Stripe account to show up as a payout option on the event, it needs to be added directly to the account that hosts the event. To set this up, either:

  1. Log in to the hosting account as an admin and add the Stripe account by following the steps in the Adding A Payout Method section above, or

  2. Ask an admin on the hosting account to add the Stripe account for you.

Once the Stripe account is added to the hosting account, it will show up as a payout method, and it can be selected on the event's tickets and applications.

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