Switch or Upgrade Your Tickets for an Event

GETTING STARTED

1. Make sure you are logged into Eventeny.
   
   
2. At the top right corner of the home page, hover over your profile icon and select "View Profile."
   
   
   
   
3. Scroll down to the "My Tickets" section. Click "View details" to the right of the ticket you want to switch or upgrade.
   
   
   

SWITCH OR UPGRADE YOUR TICKET(S)

1. This is the ticket confirmation page you encountered during your initial purchase. If your ticket is eligible for switching or upgrading, you'll find a 'Switch Ticket' button at the bottom right of the ticket information box. Click this button.
   
   
   
   
2. A separate modal should appear containing many important components of information. It is important to review this information carefully and thoroughly before making your selections.
   
   
   
   
3. Click the "New ticket" drop-down field and select the ticket you wish to upgrade or switch to.
   
   
   
   
4. Depending if you have selected a higher-value ticket than the one you originally purchased, you will be asked to input your credit card information to be charged the difference. Select "Switch Ticket" when you are satisfied with your selections.
   
   
   
   
   
    

   If you select a lower-value or equal-value ticket, you may not be refunded the difference per the event's refund policy.
   
   
   
5. Your ticket confirmation page should automatically update to the ticket you switched to.
   
   

CHECK YOUR EMAIL

1. You should also receive an email detailing the switch you just made followed by another email with your new ticket information and QR code. Please discard the email with your old ticket information and QR code, as it will no longer be needed. Please save the new ticket information for your records.