Payout Timelines

When will I receive my payout?

If a Stripe account is connected:

With automatic payouts, you will receive ACH payouts daily, unless you configure it differently. Eventeny and Stripe do not retain the funds of event organizers. Stripe payouts, whether Express or regular, are directly received in your Stripe account once the transaction is settled. The exact timing of the settlement may vary based on your location. Payouts can be manually transferred to a connected bank account at any time or scheduled monthly, weekly, or daily at no additional cost. 

Stripe can also enable instant payouts deposited into your connected bank account for a 1% fee. Learn more here.

If no Stripe account is connected:

For payouts that fall under the manual payout process, we will initiate payment by the end of the third month after the transaction month due to processing.

For example, if there are transactions that occurred January 1 to January 31. Payout for these transactions would occur no later than April 30th and will be paid be out on a monthly basis thereafter. i.e. February paid out in May, March in June, and so on.

When it is time for the manual payout to occur, you will receive an email from our Payouts Team letting you that your funds have been sent.

A Payout Summary report will be attached to that email, as well.  

These Payout Summary reports outline the transactions contributing to the payout amount and include details such as the event, application type, and associated processing fees. 

The processing fees listed in the manual payout summary PDF consists of three types of fees based on the charged amount:

Stripe Processing Fees: 2.9% + $0.31 per transaction.

Eventeny Fees: Varies based on plan level and transaction type. You can find more details in the Eventeny Fee Structure here. 

Manual Processing Fees: 1% per transaction, capped at $5.00. These manual processing fees cannot be passed on and are incurred at the time of processing. 

If fees were elected to be passed on to the purchaser, then Stripe and Eventeny fees will be excluded from the processing fees seen on the report. 

If fees were elected to be absorbed on the application or ticket, then Stripe and Eventeny fees will be included in the processing fees seen on the report. 

Checks are paid out via our payment processor BILL.com and will be sent to the address listed under Company Details in your Eventeny account.

If you have any further questions, please reach out to payouts@eventeny.com

E-Payment via BILL

If you set up a BILL.com account and connect with Eventeny, you will be able to receive e-payments from us. E-payments, including ACH transfers, are faster and more secure than physical checks. 

How it works

When a payout is scheduled, Eventeny enters a bill from you to us on your behalf. This bill reflects the payout amount we will send you.

• You may receive an automated email from BILL notifying you of this entry.
  
  
  
  
  

• BILL automatically generates an invoice on your end to help reconcile the transaction and track payment status.

• When you click View Invoice in the email, you may see an invoice showing Eventeny as the billed party.
  
  

Important Notes

• The invoice is billed to Eventeny — you do not need to take any action.

• The “Amount Due” shown is the payout we will send to you, not money you owe.

• You may categorize the payment and sync it to your accounting system if you wish.

Benefits of BILL E-Payments

• Faster than receiving physical checks

• More secure than mailed payments

• Automatic invoice creation for easier record keeping and reconciliation

Basic plan users or Marketplace vendors without an active Eventeny subscription:

A Stripe account is required to enable payouts for any payments taken on the platform. Manual check payouts are not available to Basic plan users or Marketplace vendors that do not have an active Eventeny subscription.