⚠️ Heads Up
Update Effective November 18, 2024
Starting November 18, 2024, Monthly subscribers will no longer receive a dedicated Community Engagement Specialist. For existing subscribers, dedicated Community Engagement Specialists will now be reserved for Annual and Enterprise-level clients beginning January 1st, 2025. Rest assured, our outstanding Customer Support Team will continue to provide top-tier assistance to all subscribers. This includes unlimited email support and limited chat support, subject to availability.
At Eventeny, we’re dedicated to providing tailored support to meet the needs of each of our users. Below, you’ll find the specific support benefits available for our Monthly, Starter, Plus, and Pro Annual subscription plans.
Support for Monthly Subscribers
Support Offered
Monthly Plan Type | Support Type | Support Type | Support Type | Support Type |
| Onboarding | Customer Support | Technical Support Team | Dedicated Account Manager |
Starter | 1 call | ✓ | x | x |
Plus | 1-2 calls | ✓ | x | x |
Pro / Enterprise | 2-3 calls | ✓ |
| x |
Onboarding Support:
Starter Monthly: Includes a 1-hour onboarding call
Plus Monthly: Includes 1-2 onboarding calls (totaling 1.5 hours)
Pro Monthly: Includes 2-3 onboarding calls (totaling 2.5 hours)
Post-Onboarding Support:
Monthly subscribers will receive direct assistance from our Customer Support team via email and limited chat support based on availability.
Pro Monthly users can schedule technical support calls on a case-by-case basis (maximum of 1 hour per month).
Support for Annual Subscribers
Support Offered
Annual Plan Type | Support Type | Support Type | Support Type | Support Type |
| Onboarding | Customer Support | Technical Support Team | Dedicated Account Manager |
Starter | 1 call | ✓ | ✓ | ✓ |
Plus | 1-2 calls | ✓ | ✓ | ✓ |
Pro / Enterprise | ✓ | ✓ | ✓ | ✓ |
Pro and Enterprise Annual Subscribers
Onboarding Support
Pro Annual users receive a dedicated onboarding experience with 2-3 calls.
A personalized checklist ensures all onboarding steps, such as event setup and feature utilization, are completed within the maximum onboarding period of two months.
Post-Onboarding Support
Priority email support with faster response times.
Limited chat support based on availability.
Technical support calls available on a case-by-case basis for more complex issues.