User Roles and Definitions

Company Admins

Company Admins are not added to the event themselves, but to the company via company details. This access level gives a user full permission to access all aspects of every event created under the company profile, and to create their own events under the company.

Event Managers

Event Managers are added at the event level. Event Managers can be given different levels of access for each feature, so you can use the permissions below to grant only the access they need.

Team Members

Team Members have very limited permissions under an event, and cannot edit or create applications, deals, or tickets. Depending on the features they have access to, team members can manage volunteer applicants within their assigned department, check in tickets and applicants, sell tickets on the mobile app, and jury applicants.

Product Sellers

Product Sellers are not added to the event themselves, but to the company via company details. This access allows the user to sell merchandise through the Eventeny mobile app and access the company storefront to fulfill orders placed on Eventeny.

Permission	Company Admin	Event Manager	Team Member	Product Seller
View	✓	✓	✓
Jury	✓	✓	✓
Check in	✓	✓	✓
Issue/sell tickets	✓	✓	✓
Sell/manage products	✓	✓	✓	✓
Create deals	✓	✓	✓
Manage applicants	✓	✓	✓
Edit applications	✓	✓
Create applications & tickets	✓	✓

Permission Levels by Feature

When you invite an Event Manager or Team Member, you'll choose a permission level for each feature. Selecting None for any feature means the person won't have access to that section.

Home

Permission level	What it gives access to	Event Manager	Team Member
View only	View event info, highlights, photos, and schedule	✓	✓
Manage	Edit highlights and add pictures, maps, and schedules	✓

Document Manager

Permission level	What it gives access to	Event Manager	Team Member
None	No access to this section	✓	✓
View only	View and download documents	✓	✓
Manage	View, download, and upload documents, and create folders	✓

Artist, Vendor, & Exhibitor and Other Applications

These two features have the same permission levels.

Permission level	What it gives access to	Event Manager	Team Member
None	No access to this section	✓	✓
View only	View the list of applications and submissions	✓	✓
Jury	View the list of applications and score them	✓	✓
Support	View applications and submissions, and approve, reject, or waitlist them	✓
Manage	Create and update applications, view submissions, and approve, reject, or waitlist them	✓

Sponsor

Permission level	What it gives access to	Event Manager	Team Member
None	No access to this section	✓	✓
View only	View the list of sponsors and applications	✓	✓
Support	View sponsors and applications, create new deals, and approve, reject, or waitlist them	✓
Manage	Create new deals and applications, and approve, reject, or waitlist them	✓

Volunteer

Permission level	What it gives access to	Event Manager	Team Member
None	No access to this section	✓	✓
View only	View the list of applications and volunteers	✓	✓
Team lead	View applications and submissions, and approve volunteers in their department	✓	✓
Support	View applications and submissions, and approve, reject, or waitlist them	✓
Manage	Create and update applications, view submissions, and approve, reject, or waitlist them	✓

Survey

Permission level	What it gives access to	Event Manager	Team Member
None	No access to this section	✓	✓
View only	View survey data	✓	✓
Manage	Create and edit surveys	✓

Ticket

Permission level	What it gives access to	Event Manager	Team Member
None	No access to this section	✓	✓
View only	View ticket data	✓	✓
Check-in	View the list of tickets and check them in	✓	✓
Seller	View the list of tickets and sell them (does not include check-in)	✓	✓
Seller + Check-In	View the list of tickets, sell them, and check them in	✓	✓
Support	Everything above, plus cancel, refund, and switch tickets, reassign seats, and view ticket activity and device logs	✓
Manage	Create and edit tickets	✓

Schedule

Permission level	What it gives access to	Event Manager	Team Member
None	No access to this section	✓	✓
View only	View and download schedule information	✓	✓
Manage	View, download, and edit schedule information	✓

Guest Information

Permission level	What it gives access to	Event Manager	Team Member
None	No access to this section	✓	✓
View only	View guests	✓	✓
Manage	Create, edit, and download all guest data	✓

Guest Applications (Programming)

Permission level	What it gives access to	Event Manager	Team Member
None	No access to this section	✓	✓
View only	View programming applications and submissions	✓	✓
Jury	View programming applicants and score them	✓	✓
Support	Score, view aggregate scores, and make decisions on submissions	✓
Manage	Create and edit applications and questions, and manage all submissions	✓

Fundraising

Permission level	What it gives access to	Event Manager	Team Member
None	No access to this section	✓	✓
View only	View the list of goals and contributions	✓	✓
Manage	Create new goals and refund contributions	✓

Mobile App Permissions

Mobile app function	Minimum permission needed	Company Admin	Event Manager	Team Member	Product Seller
Check in tickets	Ticket: Check-in	✓	✓	✓
Sell or issue tickets	Ticket: Seller	✓	✓	✓
Kiosk mode	Ticket: Seller + Check-In	✓	✓	✓
Refund or cancel tickets	Ticket: Support	✓	✓
Switch ticket types or reassign seats	Ticket: Support	✓	✓
View ticket activity and device logs	Ticket: Support	✓	✓
Check in volunteers	Volunteer: Team lead	✓	✓	✓
Sell products	Any permission above None	✓	✓	✓	✓
Inbox	Any event team member	✓	✓	✓
View event analytics	Event owner only*

*Event analytics are currently only available to the event owner, meaning the account that created the event.

ℹ️ Info: Team Members can't be given Support access, so they can't refund, cancel, or switch tickets in the app. To let a Team Member both sell and check in tickets, give them Seller + Check-In.

ℹ️ Info: If a Team Member is limited to specific ticket types, they'll only see those tickets in the app, including in kiosk mode. Kiosk ticket settings in the app apply only to that device and can hide tickets, but not add them. To set ticket-specific access, review Assign Ticket Selling and Check-In Permissions to Team Members.

User Roles and Permissions