If you’re looking to control which person in your organization receives certain messages from attendees and applicants, you can set a primary contact on the ticket or application. Any messages related to those tickets or applications will be sent only to the primary contact. Please note that at this time, there is no capability to view messages sent to other team members—you can only access messages sent to your individual account.

Navigate to the event you would like to work on.
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Click on "Tickets".
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Select the ticket you want to assign a new primary contact to and click on "Edit Ticket".
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Click on the edit icon in the top right-hand corner of the ticket (it looks like a pencil!).
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Change the primary contact on the ticket by selecting the correct contact on the Primary Contact field.
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You can only set a primary contact if the person has manage or support permissions on the tickets. Make sure that the primary contact has access!

Click Save on your ticket.
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You're all done! The new primary contact will now be listed under "Contact Organizer" on the ticket confirmation page whenever someone reaches out.
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Select the event you would like to work on.
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​Click on Other Applications.
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While this guide walks you through the process of setting a primary contact using the "Other Applications" feature, you can follow these exact steps to set a primary contact for the "Artist, Vendors, and Exhibitors," "Volunteers," and "Sponsors" features as well.

Select the application you want to assign a new primary contact to, and click on "Edit application."
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Click on the edit icon in the top right-hand corner of the application (it looks like a pencil!).
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You can only set a primary contact if the person has manage or support permissions on the application. Make sure that the primary contact has access!

Change the primary contact on the application by using the Primary Contact field.
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Click Save on your application.
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You're all done! The new primary contact will now be listed under "Contact Organizer" on the application submission list and confirmation page whenever someone reaches out.
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