ℹ️ Info: This article assumes that you have already created an artist, vendor, and exhibitor application. If not, please read this article first to create your first application.
Find Your Submission List
1. At the top of the home page, hover over the "Organize" tab and select the event you wish to work with.
2. On the left sidebar of your event dashboard, click "Submissions list" under the Artists, Vendors and Exhibitors tab.
Search/Filter Submissions
1. Locate the submission you'd like to refund by using the search bar at the top of the page. You can search by business name, contact name, email address, application, or tag.
2. You can also click "Filters" to the right of the search bar to filter by application type, status, or series (event dates, if you have a recurring event). Additional filter options for application questions and pricing will populate after an application filter is applied, if applicable.
3. Locate the submission you would like to refund, then click the three-dot menu and select View Submission from the dropdown menu on the right-hand side.
Process A Partial Refund
1. Scroll down to the "Payment" section. Please note that the credit card information below is not real. On the right-hand side, click "refund" written in red text on the item or price option you'd like to process the partial refund for.
2. A pop-up will appear, from the dropdown menu under "refund payment," select "partial refund and type in the amount you would like to refund. Keep in mind that refunding cannot be reversed. When you are finished, click "✓ Submit" at the bottom of the pop-up.
3. To confirm, the "refunded" column should now reflect the amount that was refunded, and the "Status-Receipt" column should now have a red tag that says "partially refunded" on the item that the refund was processed under.
Under the "partially refunded tag," in the "Status-Receipt" column, you can preview the receipt processed by Stripe by clicking on the receipt number written in blue text. The document will open in a new tab.
Process A Full Refund
1. Processing a full refund follows similar steps to processing a partial refund listed above. Remaining on the "Payment" section of the submission, select the refund button once again.
2. On the drop-down menu, select "Full refund." Keep in mind that refunding cannot be reversed. When you are finished, click ✔ Submit.
3. To confirm, the "refunded" column should now reflect the amount that was refunded, and the "Status-Receipt" column should now have a red tag that says "refunded" on the item that the refund was processed under.
Under the "refunded tag," in the "Status-Receipt" column, you can preview the receipt processed by Stripe by clicking on the receipt number written in blue text. The document will open in a new tab.
⚠️ Heads Up: ACH Payments are only able to be refunded within the first 90 days of payment. After 90 days it is not possible to refund due to ACH regulations. This is not an Eventeny or Stripe limitation, and cannot be circumvented. If you need or are attempting to refund an ACH payment and it is failing, please check to make sure that the payment is within the 90-day window. If it is outside of the 90-day window, we recommend processing a return through alternative methods outside of the platform.