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Set-Up Your Tickets to Receive Attendee Documentation

Learn how to require documentation from ticket buyers on Eventeny, including setting up documentation requirements on new or existing tickets so attendees must upload files at checkout.

Find Your Tickets Page

Make sure you are logged into Eventeny.

​At the top of the home page, hover over the "Organize" tab and select the event you wish to work with.

Screenshot of the Eventeny platform's 'Organize' dropdown menu. Options include 'My Events', 'Event Management Tools', 'About Eventeny', and 'Helpful Resources'.

This is your event dashboard. On the left sidebar, under "Tickets," select "Tickets."

Set Up Your Tickets For Documentation

This is your tickets page. To set up your tickets to require documentation from your attendees, you will have to first create a ticket. You can learn how to do that here.

If you are creating a ticket from scratch, scroll down the ticket creation page until you see the "Requires Documentation" section.

If you have already created a ticket, click the blue "Edit Ticket" button, click the ✎ icon at the top right, then scroll down the ticket creation page until you see the "Requires Documentation" section.

Screenshot of a 'General Admission' ticket card with a colorful CosmicCon cover photo. Ticket price is $100, status is 'Live', and 'Edit Ticket' is highlighted.
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Screenshot of ticket settings with the 'No documentation required' option highlighted under 'Requires Documentation'.

Click the "Documentation Required" selection and begin to check off which documentation is needed.

Screenshot of the 'Requires Documentation' dropdown showing 'Documentation is required' selected, with checkboxes for various documentation types like 'Government issued ID'.

When you are finished, don't forget to click the blue "Save" button at the top right corner of the ticket editing/creation page.

Screenshot of the 'General Admission' ticket settings page with 'Draft' and 'Live' status toggle highlighted.

Make sure your tickets and event are set to live before informing your attendees of the required documentation!

Screenshot of the 'General Admission' ticket settings page with 'Draft' and 'Live' status toggle highlighted.
Screenshot showing 'Status' with a green play icon and the message 'Your event is live'.

Resource for Your Attendees

To make things easier, we have created a guide for the attendees' side to help them navigate uploading their documents. Feel free to look over the link below yourself before sharing it with them!

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