If you’ve encountered a “Stripe timeout” or “Session with Stripe expired” message while trying to make a payment, don’t worry, you’re not alone. This article will walk you through what it means, why it happens, and how to fix it so you can successfully complete your transaction.
Why am I seeing a Stripe timeout or session error?
This error usually occurs when your device or network is unable to connect to Stripe, our trusted third-party payment processor. It’s typically caused by a temporary block or interruption in communication between your browser and Stripe’s API (Application Programming Interface).
This can happen for a few reasons:
A slow or unstable internet connection
A firewall or VPN blocking payment processing
Browser caching issues
In rare cases, local or regional internet restrictions
Troubleshooting Steps
Here are some steps you can try that usually resolve the issue:
Clear your browser’s cache and cookies
This removes outdated or corrupted data that may be interfering with the payment process.
Try a different browser
We recommend using a different browser to rule out any specific browser restrictions.
Switch networks
Try using a different Wi-Fi network, mobile hotspot, or temporarily disconnect from a corporate or public network that might have strict security settings.
Try a different device
If you’re on a phone, try a computer, or vice versa.
Use a different payment method
If possible, switch to another card or method to see if the issue persists.
Waiting a few hours
Try processing the payment again in a few as sometimes the error message is only temporary.
Additional Troubleshooting Steps
If none of the above troubleshooting steps work, there may be deeper network restrictions preventing Stripe from connecting. As a final step, we recommend:
Disabling any VPNs or firewalls
Checking your browser extensions (ad blockers, script blockers, etc.)
Trying from a different physical location, like a different home or office network, as some ISPs or locations may block payment APIs