What Are Deliverables?
Deliverables are redeemable items or perks attached to a ticket that attendees claim at your event, things like merchandise, food credits, exclusive content, parking, or admission for a specific day.
ℹ️ Info: Deliverables can be used for a single perk (e.g., "1 Free Drink") or to break a single ticket into multiple redeemable components, such as day-by-day access for a multi-day event.
Add a Deliverable to a Ticket
1. Navigate to your event dashboard and click "Tickets" under the "Tickets" tab.
2. Select the ticket you want to add a deliverable to (or create a new ticket first).
3. Scroll down to the "Deliverables" section. Click the blue "+ New deliverable" button in the top right corner.
4. Fill out the deliverable details:
Title: What is the deliverable called? (e.g., "VIP Day 1")
Redemption Start Date: When can attendees begin redeeming this deliverable?
Redemption End Date: When does redemption close for this deliverable?
Status: Set the deliverable to Draft or Published.
5. Click "Save" when finished.
6. Your new deliverable will now appear in the Deliverables table, showing its title, redemption window, status, and when it was last modified.
Using Deliverables for Multi-Day Passes
A common use case for deliverables is creating a single ticket that covers multiple days of an event, with each day redeemed separately. Instead of creating a separate ticket for each day, you can create one ticket (e.g., "VIP Weekend Pass") and add a deliverable for each day of the event.
ℹ️ Info-One QR Code, All Days: Attendees use the same ticket QR code for every day of the event, there's no need to issue a separate ticket or QR code per day. When staff scan the attendee's QR code, the app will show which day(s) they have access to based on the deliverables attached to their ticket, and staff can redeem the correct day's deliverable accordingly.
1. Create your multi-day ticket as normal (e.g., "VIP Weekend Pass"). Learn more about creating tickets here.
2. In the Deliverables section, add one deliverable per day, using clear titles such as:
VIP Day 1
VIP Day 2
VIP Day 3
3. For each day's deliverable, set the Redemption Start Date and Redemption End Date to match that specific day of the event.
4. Set each deliverable's status to Published so it's active for attendees.
⚠️ Heads Up: Each deliverable's redemption window determines when it can be redeemed at check-in. Double check your dates so attendees aren't blocked from redeeming a day they're entitled to.
Editing or Removing a Deliverable
To edit a deliverable, click the pencil icon next to it in the Deliverables table.
To remove a deliverable, click the trash icon next to it. Keep in mind this action cannot be undone.
Redeeming Deliverables at Your Event
Deliverables are redeemed on-site using the Eventeny mobile app. For the full redemption walkthrough, check out this article: Mobile App - Check-in Tickets and Add Deliverables on the Eventeny Mobile App.