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How to Create a Ticket

Sarah Kipling
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What's In This Article?

 

Find Your Ticket Creation Page

 

  1. Make sure you are logged into Eventeny.

  2. At the top of the homepage, hover over the "Organize" tab and select the event you wish to create tickets for.

    Eventeny dashboard with a highlighted 'Organize' dropdown menu displaying options like My Events, Event Management Tools, About Eventeny, and Helpful Resources. 'Create an Event' button is visible at the bottom.

  3. This is your event dashboard. On the left sidebar, click "Tickets" under the "Tickets" tab.

    Sidebar under 'Tickets' with the 'Tickets' option highlighted. Other options include List, Affiliate Program, and Analytics.

Create a Ticket

 

  1. This is your ticket page. To create a ticket, click the blue "+ New Ticket" button at the top right corner.

    Tickets page with a search bar at the top and a 'New Ticket' button highlighted on the right.

  2. Fill out the following ticket information.
    • Ticket Name: What is the ticket called?
    • Ticket Sale Start Date: When does the ticket go on sale?
    • Ticket Sale End Date: When does the ticket sale end?
    • Ticket Location: What location is the ticket for (input the address for the event if it is the same)?
    • Visibility: Is the ticket public (everyone can see it) or private (only those with a link can see it)?
    • Opening/Starting Time: What time is the ticket for (input time the event starts if it's the same)?
    • Closing/Ending Time: What time is the ticket (event) ending?

      Ticket creation form titled 'Test Ticket' showing fields for Ticket Name, Sale Start Date, Sale End Date, Ticket Location, Visibility, Opening/Starting Time, and Closing/Ending Time.

    • Quantity Available: How many tickets are available to be sold?
    • Maximum Quantity Allowed Per User: How many tickets per user are available to be sold?
    • Price: How much is the ticket?
    • Fees: Are you passing fees to the ticket buyer or absorbing them yourself?
    • Sales Tax Rate: What is the sales tax for the ticket?
    • Payout Method: Choose a payout method (this is how Eventeny pays YOU). We recommend selecting your connected stripe account here, if not, you risk delaying your payouts for 45-60 days. You can learn more about setting up your payout method here. 

      Continuation of the ticket creation form showing fields for Quantity Available, Maximum Quantity Allowed per User, Price, Fees (Pass or Absorb), Sales Tax Rate, and Payout Method.

    • Refundable: Are your attendees able to request refunds, or are your tickets non-refundable?
       
      If you’ve enabled evProtect in your ticket settings, it will automatically apply to any non-refundable tickets. You can learn more about how evProtect works here. 
    • Primary Contact: Who is the point of contact for this particular ticket?
    • Allow Switching or Upgrading: 
    • Allow Reselling: 
    • Assign Group: Is the ticket a part of a ticket group?
    • Restrict Editing: Do you want to restrict buyers from editing their ticket information after purchase?
    • Requires Documentation: Does the ticket buyer need to upload certain documentation?

      Final section of the ticket creation form showing options for Refundable tickets, Primary Contact, Allow Switching/Upgrading, Allow Reselling, Assign Group, Restrict Editing, and Documentation Requirements.

    • Description: How would you describe the ticket? What does it include/offer?
    • Instructions: Are there any important instructions pertaining to the ticket that buyers should know?

      Text fields for ticket 'Description' and 'Instructions' with placeholder text prompting users to input a brief description and instructions for the ticket.

    • Cover Photo: Upload a cover photo that reflects the type of ticket you are creating.

      Ticket creation form showing a vibrant cover picture of a concert scene with bright stage lights and a crowd.
  3. When you are finished filling out the ticket and you are satisfied with your selections/inputs, click the blue "✔ Save" button at the top right corner.

    Ticket information page titled 'Test Ticket' showing ticket details, a cover picture of a concert scene, and a 'Save' button highlighted in the top right corner.

  4. The completed ticket will populate the ticket page. You can add even more information to the ticket by clicking the blue "✎ Edit Ticket" button at the bottom of the ticket you just created.

    A concert-themed ticket display card shows details for 'Test Ticket' with 100 available tickets, $20 price, and action buttons like Edit, Preview, Share, and Copy.

Adding More Ticket Information

 

  1. This is your ticket editing page. At the top, you may notice all of the information you filled out previously. You can edit this information at any time by clicking the "✎" symbol at the top right corner.

    The ticket information page for 'Test Ticket' highlights an edit option with a pencil icon in the top-right corner.

    You can also toggle your ticket to "live" mode here to make it visible to the public.

    A ticket details screen for 'Test Ticket' features a status toggle (Draft/Live) and a concert cover picture on the right.
  2. As you scroll down, you have the option to fill out more information such as:

    • Questions: Do you need to ask ticket buyers questions before they purchase their tickets?
    • Fees: Are there other fees associated with the ticket?
    • Deliverables: Are there extra goodies or perks that come with the ticket?
    • Discounts: Are there discounts that can be applied to the ticket?

      You can fill out these sections by clicking the blue corresponding buttons at the top right of each section. When you are finished with each section, don't forget to click the blue save button at the same spot.

      The extended ticket settings page includes options to add questions, fees, deliverables, and discounts for ticket purchasers.

  3. Congratulations! You have successfully created a ticket. When you view it back on the ticket page, you may notice some statistics and options on your ticket.

 

 

Viewing Ticket Stats and Using Options

 

  1. Right under the title of the ticket, you can view the following information:

    • Visibility: Indicates if the ticket is public (everyone can see it) or private (only those with a link can see it)
    • Quantity: Indicates how many tickets are left.
    • Price: Tells the price of the ticket.
    • Status: Indicates if the ticket is in live (everyone can see it) or draft (no one can see it) mode.
    • Discounts: Tells you how many discount codes are associated with the ticket.
    • Tickets Sold: Tells you how many tickets have been sold.
    • Description: Provides an overview of the ticket description.

      The 'Test Ticket' display card highlights key details like price, quantity, visibility, status, and tickets sold.

  2. Directly below the statistics, you may notice four options:
    • Preview: Allows you to preview the ticket buying process as if you were a ticket buyer.
    • Copy: Allows you to make a copy of the ticket.
    • Share: Allows you to share the ticket link with potential buyers or on your website/social media.
    • Remove: Allows you to delete the ticket. Keep in mind that this cannot be undone.

      The bottom of the 'Test Ticket' card displays action buttons for Preview, Share, Copy, Remove, and Edit Ticket.

Additional Ticket Options 

 

  1. On your ticket page, click the "Options" button to explore available ticket management options.

    A screenshot of the 'Tickets' section with a search bar at the top and multiple ticket images displayed. The 'Options' dropdown menu in the top-right corner is highlighted.
  2. Manage your existing ticket groups or create a new one by clicking on "Manage Groups". If creating a new group, you'll be prompted to enter a name. Once created, you can edit the group name or delete it if needed."

    The 'Options' dropdown menu is open, and the 'Manage Groups' option is highlighted.

    A blank 'Edit Ticket Groups' page displaying the message 'You have not created a group yet' with a 'Create One' button highlighted.

    The 'Edit Ticket Groups' screen showing a text input field labeled 'Enter Group Name' highlighted for creating a group.

    A filled-out 'Edit Ticket Groups' page with a group name 'Ticket Group Example' entered and highlighted.

    The 'Edit Ticket Groups' screen shows a dropdown menu next to the group name. The dropdown menu is open, and the options 'Edit' and 'Remove' are highlighted.
  3. Next, you have the option to embed a ticket which allows you to put the ticket on an external website. 

    The 'Options' dropdown menu is open again, this time with the 'Embed' option highlighted.

  4. Choose the tickets to embed, select ticket groups, and decide whether to display public or private tickets. Then, click the "Copy" button to copy the 'embed code' to your clipboard. You can now paste the code into your external website.
    The 'Embed tickets' configuration page with an iframe embed code at the top. Below are options to select visibility type, group, and ticket types, with a 'Copy' button at the bottom.


  5. To add custom fees to your tickets, click the "Add Fees" button. Enter the fee title, select which tickets it applies to, choose the fee type, set its status (draft or published), and enter the fee amount. Click "Save" to finalize.

    The 'Options' dropdown menu is open with the 'Add Fees' option highlighted.

    The 'Ticket Fee' page with a form to add a fee. The form includes fields for Title, Apply fee to, Type, Status, and Percent added. The 'Save Fee' button is highlighted at the bottom.
  6. The fee will then be added to a Fee List where you can choose to delete it or edit it further. 

    A form titled 'Ticket Fee' with fields to input details such as Title (Parking Tax), Apply fee to (All tickets), Type (Percentage), Status (Draft), and Percent added (3). The 'Save Fee' button is highlighted at the bottom.

  7. You can also bulk-import tickets or add-ons by selecting the "Bulk Ticket Import" or "Bulk Add-on Import" button. For either option, download the file template, complete the required fields, attach a cover picture if needed, and re-upload the file with all necessary information for importing tickets or add-ons.
    Dropdown menu under the 'Options' button with the

    Import bulk tickets' page showing fields for payout method, primary contact, assign group, ticket pairing, and required documentation. A file upload section with the option to upload a template file and a 'Submit' button at the bottom.

    Import bulk ticket add-on' page with fields for payout method, assign group, ticket pairing, and a file upload section. The 'Submit' button is visible at the bottom.

 

Ticket Confirmation Page

 

  1. On the ticket confirmation page, after an attendee purchases a ticket, they will see sections for QR Code, Attendee Details, Ticket Details, Event Details, Payment Information, and ticket deliverables (if applicable).

    From this page, attendees can:

    • Resend the ticket confirmation by clicking the 'Resend Confirmation' button
    • Print their tickets by selecting the 'Print' button
    • View their ticket QR code


    an image showing user the ticket confirmation page with the 'resend confirmation' button highlighted with an orange circle.

    an image showing the ticket confirmation page with the 'Print' button highlighted with an orange circle.

    an image showing a purchased ticket with the QR code highlighted in an orange circle.

  2. At the bottom of the ticket confirmation page, logos of sponsors in the 'closed-won' or 'approved' stage of their application will be displayed. Attendees will also have the option to apply to become a sponsor. Learn more about the sponsor feature here. 

    Logos of sponsors displayed in a row, including Coca-Cola, McDonald's, Publix, and Eventeny, with a message above that says Thank you to our sponsors and a button below labeled + Become a Sponsor.

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