Requesting a Ticket Refund Through evProtect

If you purchased evProtect at checkout for a non-refundable ticket and experience a qualifying event, you may be eligible to request a refund through evProtect. This optional add-on must be enabled by the event organizer and purchased during the initial ticket transaction. For a list of qualifying events, visit this guide.

If your ticket was refundable or evProtect was not purchased, refund requests are handled at the discretion of the event organizer, based on the refund policies outlined during your purchase. Before reaching out to the event organizer, we recommend reviewing the event's refund policy and confirming whether evProtect was part of your ticket purchase. For more information about how to request a refund for refundable tickets, please see this article.

Verify evProtect Was Purchased

1. Access your previously purchased tickets by logging on to Eventeny and going to the "View Profile" section of your user dropdown menu. 
   
   
   
   
2. Click "View Details" on the ticket you wish to request a refund for.
   
   
   
   
3. Expand the payment information modal underneath the ticket confirmation information. If you see evProtect Refundable Booking information, you have purchased evProtect and are eligible to submit a refund claim.
   
   
   
   
   
   

Submit a Refund Claim

1. From the payment information modal you can click the link to apply for a refund (this will automatically pull your booking link and member ID into the form) or click this link to go to the Refund Claim Form. 
   
   
   
   
2. Fill out the form. Please ensure to fill out all required fields and ensure that you are providing the most accurate and complete information possible to ensure your refund is processed in a timely manner. 

Frequently Asked Questions

1. Can I use evProtect for all tickets?
   
   No, evProtect is only available for tickets marked as non-refundable. Refundable tickets will not include the evProtect option during checkout. Additionally, evProtect is provided at the event organizer's discretion, meaning that while one event may offer this option, another event may not. Be sure to check the ticket details during checkout to see if veProtect is available for your event.

    

2. How do I request a refund through evProtect?
   
   If you want to request a refund, you can submit a claim through this link: Submit a Refund Claim. Be sure to include any qualifying evidence to support your claim. To learn more about the types of circumstances that qualify for a refund, visit this page. 

   Once your claim is submitted, Protect Group will review it. If your claim is approved, you’ll receive your refund directly from Protect Group.
   
   

3. Will I be refunded the full amount?
   
   Your ticket price and any standard processing fees will be refunded. However, any service fees applied to the refund protection itself (such as small processing fees) are non-refundable.
   
   

4. How do add-ons or additional tickets affect evProtect?
   
   If you purchase add-ons or additional tickets later, EvProtect must be added separately for those items.
   
   If your initial order has evProtect, the add-ons will automatically include refund protection unless purchased in a new order.
   
   

5. Can I switch or change my tickets with evProtect?
   
   If you upgrade to a higher-value ticket, the original refund protection will be canceled, and new protection must be added to the upgraded ticket. If you switch to a lower-value ticket, your original protection remains.
   
   

6. What if I only need a partial refund?
   
   You can request a partial refund, and the remaining tickets will still be covered by evProtect.
   
   

7. What happens if my refund claim is denied?
   
   Protect Group manages refund claims independently. If your claim is denied, further communication will be with Protect Group directly, not with the event organizer or Eventeny. If you need help with a claim or have questions about your refund status, contact them here. 
   
   

8. Who provides the refund if my claim is approved?
   
   All approved refunds are processed directly by Protect Group. Eventeny or the event organizer is not involved in processing these refunds.
   
   

9. Can the event organizer add evProtect for me?
   
   No, only attendees can select evProtect during checkout. Event organizers cannot add refund protection on your behalf, as it requires your acceptance of Protect Group’s terms and conditions.
   
   

10. How is the cost of evProtect determined?
    
    The cost of evProtect is typically a percentage of your ticket price. The price may vary based on factors like the ticket cost and proximity to the event date.
    
    

11. Can I contact Protect Group directly?
    
    Yes, Protect Group provides 24/7 support. If you need help with a claim or have questions about your refund status, contact them here.