How to Appeal a Denied evProtect Claim

Check Your Claim Eligibility

When you purchase evProtect (ticket insurance) at checkout, you agree to the terms and conditions of the refund protection policy. These terms outline what types of situations qualify for a refund, called “covered reasons.”

It’s important to know that buying evProtect does not guarantee a refund. It simply gives you the ability to submit a claim if something unexpected happens that falls within those covered reasons. You can review the full policy and covered reasons anytime at Refundable.me.

When You Can Appeal a Denied Claim

If your claim was denied but you believe:
 

• Your situation does fall under a covered reason, or

• You had extenuating circumstances, or

• You did not include all necessary documents the first time
   

...then you may submit an appeal or request a second review of your claim.

How to Submit an Appeal

 

To appeal a denied evProtect claim:
 

1. Gather your information:
    

   • Your booking reference number. Review this guide to find your booking reference. 

   • Any additional documents or proof you didn’t include in your first claim

   • A short explanation of why you believe your claim qualifies
      

2. Send an email to heidi@refundable.me. Include your booking details and summary of your concern.
    

3. Protect Group (the refund protection provider) will review your appeal and respond with next steps.

If you want to file a formal complaint about the decision, you can also follow the Protect Group’s Refundable Complaints Policy.