Managing Your Event Settings

Where To Find Settings

1. Make sure you are logged in to Eventeny.
   
   
2. At the top of the home page, select the event you wish to work with under the "Organize" tab.
   
   
   
   
3. Scroll down the left sidebar until you reach "Other actions," the second-to-last tab above "Preview." Click the dropdown and choose "Settings."
   
   

General Settings

1. You are now on the "Settings" window. The first subsection is "General Settings," where you can customize event section names to suit your needs. For instance, if you prefer to refer to tickets as "badges," you can easily make that change. Just click the "✎ edit" button on the right to update your event section names.
   
   
   
   
   
   

Display Order

1. The next section is "Display Order." In addition to renaming your event sections, you can also reorder them using this setting. To reorder your event sections, simply click, hold, and drag using the "⇅" button on the side of each section.
   
   

Event Page Settings

1. Next up is the "Event Page Settings" section. Here, you have control over whether the public can view potentially sensitive details about your event, like sponsor information. You can toggle the visibility of your Marketplace, sponsor logos, or sponsor applications at any time by clicking the "✎ edit" button on the right.
   
   
   
   

Shipping Settings

1. With our new feature, Ticket Mailing, you can adjust your shipping settings for your tickets in this session. You will first need to enable shipping for your tickets after clicking on the "edit" button.
   
   
   
   
2. At first, the option to ship tickets will be inactive. Toggle the switch to "On" next to "Turn Shipping On?" and then click the "Save" button.
   
   
   
   
3. Before you set your shipping preferences, it's important to know that Eventeny won't be sending out your tickets for you – that's up to the event organizer. This disclaimer will populate after you click "Save" in the previous state. Click "Agree" to confirm you understand.
   
   
   
   
4. Once shipping is activated, you'll have six choices to personalize your shipping preferences.
   
   
    
   1. 1. Mandatory Shipping: Decide if you want attendees to have the choice to get their tickets shipped or if it's required. If it's mandatory, the shipping costs are automatically added to the ticket price. If it's optional, attendees can decide later if they want their tickets shipped.
      2. Shipping Deadline: Pick the last day for people to buy tickets that can be mailed.
      3. Shipping Costs: Decide how much attendees will pay for shipping, which is charged once per order.
      4. Shipping Increment: Choose how much extra shipping will be charged for each additional ticket. The first ticket's shipping cost is included in the base fee.
      5. Fees Type:Ticket: Decide whether you'll cover processing fees or pass them on to attendees. If passed on, fees are included in the ticket price.
      6. Tickets: Select which tickets are eligible for shipping.
         
         
5.  “Save” to confirm and save your preferences. 

Schedule Settings

1. Next up is the "Schedule Settings." This is where you decide if your tickets will be linked to your scheduled activities. Many organizers prefer to link tickets to specific activities rather than all of them.
   
   To learn more about this feature, read our help article. When you're ready, click the "✎ edit" button on the right to adjust your schedule ticketing settings.
   
   
   
   
   
   

Sponsor Settings

1. "Sponsor settings" is where you can edit or update your invoice information for billing sponsors. This section contains you and your business information, so it's crucial to keep it updated to prevent confusion. To edit this section, simply click the "✎ edit" button to the right.
   
   

Volunteer Settings

1.  "Volunteer Settings" lets you manage the number of applications each volunteer can submit. You can set limits or leave it blank if there are no restrictions. The maximum number of applications per volunteer is 12. To adjust, click "✎ edit" on the right. After selecting the desired limit, remember to click "✔ Save" at the bottom.
   
   
   
   
   
   
   
   

Marketing

Tracking Conversions with Facebook Pixel & Google Tag ID

1. If you're looking to track important events like page views, purchases, and add-to-cart actions from your Eventeny event page, you can easily connect your Eventeny account to Facebook Pixel and Google Tag Manager (GTM) within the "Marketing" section of your event settings. This allows you to monitor user interactions within your Facebook Ads Manager or Google Analytics/Google Ads account.
   
   

   To integrate, click the "✎ edit" button on the right, enter your Facebook pixel ID, Facebook Access Token, or Google Tag Manager ID, then click "✔ Save" when done.

   
   
   
   
   
   

Where to get your Facebook Pixel ID and Access Token

1. Your Facebook Pixel ID is a unique number that Facebook provides when you create a pixel inside Facebook Events Manager. This ID links your Eventeny event page to your Facebook account so that Facebook can track visitor activity (such as views, add to carts, and purchases) for advertising and reporting purposes. To find your Pixel ID, use this guide from Meta: Learn how to find your Facebook Pixel ID.
   
   
2. You'll also need your Access Token, which Facebook provides to securely link your account to third-party platforms like Eventeny. To find your Access Token, use this guide from Meta: Learn more about Facebook Access Tokens. 

Where to get your Google Tag ID

1. Your Google Tag ID (also known as Measurement ID or GTM ID) is found in your Google Tag Manager or Google Analytics account. This ID allows Eventeny to send tracking data (like views, add to carts, and purchases) directly to your Google Analytics or Google Ads account so you can measure campaign performance. To find your Google Tag ID, use the following guides from Google Analytics:
   
   
   • Learn how to find your Google Tag Manager ID

On-site Payment Terminal Setup

1.  In this section, you can update payment terminal location settings for your event, allowing you to accept card payments on-site.
   
   

   

Unpublish and Delete Event

1. Lastly, there are the "Unpublish" and "Delete event" sections. The "Unpublish" option allows you to move your event into draft mode, visible only to you, for editing purposes. This option appears after you've published your event. To unpublish your event, click the red "Move to draft" button.
   
   The "Delete event" section is straightforward. If you wish to remove your event permanently, use the red delete button. Please consider this decision carefully, as deleting an event is irreversible.