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Manage Ticket Payments

Graham
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What's In This Article?

 

 
This article assumes that you have already created tickets for your event, if not, check out this guide first. 

 

Find Your Ticket List

 

  1. Make sure you are logged into Eventeny.

  2. At the top of the homepage, hover over the "Organize" tab and select the event you wish to work with.

    The Eventeny dashboard showing the 'Organize' tab highlighted. The screen includes sections such as 'My Events,' 'Event Management Tools,' 'About Eventeny,' and 'Helpful Resources,' with event names like 'CosmicCon,' 'Halloween Fair,' and 'SMALL BIZ CON - 1.' At the bottom, there are buttons for 'See all events' and 'Create an Event'.
  3. This is your event dashboard. On the left sidebar, select "List" under the "Tickets" tab.

    A section of the Eventeny dashboard with the 'Tickets' category expanded, showing the 'List' option highlighted. Other categories such as 'Artists, Vendors & Exhibitors,' 'Volunteers,' 'Sponsors,' and 'Other Applications' are also displayed.

 

Manage Your Ticket(s)

 

  1. This is your ticket list page. To view each ticket submission's information, select the "view ticket" button written in blue text to the right of the ticket submission of your choice.

    A list of ticket purchases displayed on the Eventeny platform, showing the purchaser and ticket details. The 'view ticket' option is highlighted in the 'Action' column, along with other options like 'send message' and 'resend ticket confirmation'.

  2. This is your ticket submission view. This is where you will find all relevant information of the ticket purchaser such as name and email address. Under the "Ticket Details" section, you will find important payment information such as the amount that was charged, order number, payment source (card, cash, etc.)

    A ticket information page for a VIP Admission ticket, displaying a QR code, ticket status as 'Active,' purchase time of August 15, 3:51 pm, and a 'Print' option. The attendee information includes fields for name and email, along with editable options. Ticket details show the location as 123 Convention Center, Virginia Beach, Virginia, with event dates from October 14, 2050, at 9:00 am to October 16, 2050, at 6:00 pm. The amount charged is $159.00, with confirmation and order numbers displayed. Payment source is listed as a card entered by the purchaser, and the seat is noted as 'No seat selection.' Options include 'Check in,' 'Switch ticket,' 'Add to order,' and 'Refund / cancel.'
  3. If the purchaser paid by card, scroll down to see their payment information and obtain the receipt by clicking the code written in blue text to the right of it.

    A section showing the payment information for a ticket purchase, displaying a Visa card ending in 4242, and a clickable link labeled '1v41-TKOy'.

  4. To the right of the ticket window, under "Options" you will find three payment related options to choose from: switch ticket, add to order, and refund/cancel.

    A dropdown menu with options to 'Check in,' 'Switch ticket,' 'Add to order,' and 'Refund / cancel,' for managing ticket settings.

 

 

Switch Ticket

 

  1. Switch ticket functions exactly how it sounds. If a ticket buyer wants to switch their ticket to another one of your offers, you can switch it for them for a cost difference at their request. Simply select the new ticket, and the cost difference will be shown. Once everything looks accurate, go ahead and click the blue "Switch Ticket" button.

    A ticket information form where the existing ticket is 'VIP Admission,' with fields to search for a new ticket and calculate the cost difference for the switch.

 

 

Add to Order

 

  1. This option allows you to add extra tickets or add-ons to the ticket buyer's order at their request. This is also a popular option if you want to issue complimentary tickets. Select the "Tickets" or "Ad-ons" tab and select the quantity you want to issue.

    A form to issue tickets and add-ons, showing available ticket options like 'General Admission,' 'Saturday Pass,' 'T-Shirt: Size Small,' and 'VIP Admission,' along with prices and tax details.

  2. Next, input the ticket buyer's information, payment type, and select if you want to check in the tickets or not (for on the day of the event).

    A section where user information is filled in, including fields for email address, first name, last name, and phone, along with ticket payment options.

  3. The payment information such as the price, fees, tax, and total will populate at the bottom, followed by a credit card information prompt. When you are finished filling everything out, click the blue "Issue Tickets" button at the bottom.

    A summary of payment information for issued tickets, showing a breakdown of the ticket subtotal, sales tax, processing fees, event organizer fees, and total amount with a button to 'Issue tickets'.

Refund/Cancel

 

We have an entire article dedicated to issuing refund to ticket buyers! You can take a look at it here.

 

 

 

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