Troubleshooting Application Page Issues

If you’re filling out an artist, vendor, or exhibitor application and run into issues where the page keeps buffering, the spinning fox animation won’t go away, or the “Save & Continue” button doesn’t work, follow the steps below.

Check Your Logo Size

One of the most common reasons the application page won’t move forward is because the uploaded logo is too large.
 

• Make sure your logo image fits within the recommended resolution of 200px (width) x 200px (height). 

• If your file is larger, edit or resize it before uploading.

• Once the logo fits the recommended size, try continuing your application again.

Clear Cache & Cookies 

Old data stored in your browser may interfere with the application loading properly.
 

• Clear your cache and cookies in your browser settings.

• Restart the browser and log back into your account.

Disable VPNs and Pop-Up Blockers

• VPNs can sometimes prevent the platform from saving data correctly. Turn off any active VPN before applying.

• Pop-up blockers or certain browser extensions can also cause issues. Temporarily disable them and try again.

Try a Different Browser

Most users have the best experience using Google Chrome. If Chrome isn’t working:
 

• Try Safari, DuckDuckGo, or Firefox.

• Different browsers may perform better depending on your device.

Try Incognito/Private Mode
 

This bypasses cached data and most extensions.
 

• Chrome: Ctrl+Shift+N (Windows) / Command+Shift+N (Mac)

• Safari: File → New Private Window
   

Log in again and open the application fresh.

Contact Customer Support

If none of the above steps solve the issue:
 

• Reach out to our support team using the button below this article for further help.

• Include details like your browser, device, and any error messages (e.g., “spinning fox” or “Save & Continue button not working”).