Locate your tickets list
- Select the event you'd like to work on.
- Under Tickets, select "List".
- Locate in the list, or search for, the ticket you are trying to provide a refund to. Select View Ticket.
- Click on "Refund / Cancel" under the options on the right of the pop-up modal.
- Select Partial Refund on the refund ticket option.
- Enter the amount of the refund. You can partially refund up to $1 less than the full amount of the ticket. Otherwise, select full refund.
- Select whether or not to cancel the ticket.
- Click "✓ Refund".
- Verify that the amount refunded is correct on the ticket page, and that the status is showing as "Active - Partially Refunded".
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