ℹ️ Info: This article requires that you have already set up your Stripe account and start collecting payments. If not, review this guide first.
⚠️ Heads Up: If you are looking to investigate why you are not getting Stripe payouts, check this article instead.
Go To Your Stripe Account
Login to your eventeny.com account and click on the profile icon at the top left of your screen. Select Account Settings option.
Select the "Payments & Payouts" option card.
Click the "view dashboard" button to open your Stripe account.
Download the Report
In your stripe account, click on Reports and then select Payout reconciliation.
There is an Export button available for each section of the report the Balance summary, Payout reconciliation, and Ending balance reconciliation. To specifically export the payout reconciliation data, scroll down to the "Payout reconciliation" section (shown after "Total paid out") and click Export.
After clicking Export on the Payout reconciliation report, a "Download report" window appears where you can customize your download. You can choose the file format (CSV or PDF), confirm the selected date range, choose the report format (Summary or Itemized), and select a Reporting category (default is "All"). Under Columns, you can select which fields to include, use the search bar to filter by name or metadata key, and check or uncheck individual columns (e.g., "Automatic payout ID," "Automatic payout effective at").
Under Payment Metadata, ensure that "Select All" is selected. Click on Download CSV.
ℹ️ Info: If you have previously run this report, the payment metadata may already be selected. Just ensure that all of these columns are selected and you should be good to go.
