New Mobile App - How to Use Kiosk Mode for Self-Service Ticket Sales

 What is Kiosk Mode?

Kiosk Mode allows you to set up a device for self-service ticket purchases, enabling attendees to buy tickets directly from a tablet or device without staff assistance.

This is ideal for high-traffic events where you want to streamline ticket sales and reduce wait times.

Before You Begin

Before enabling Kiosk Mode, make sure:
 

• A payment terminal is connected to the device
• Your event has active tickets available for sale

Set Up Kiosk Mode

1. Open the mobile app and log in.
    

2. From the Events screen, select the event you want to manage.
   
   
    

3. Tap More in the bottom navigation menu.
   
   
    

4. Scroll to the Sell section and tap on Kiosk Mode. 
   
   
    

5. Under Payment terminal, click Connect to link your terminal and select Create PIN to set a security PIN (optional). 
   
   
    
6. Once your payment terminal is connected and your Kiosk PIN has been set, you’re ready to enable kiosk mode. Click on Enter Kiosk Mode. The device will then switch into self-service mode, allowing attendees to begin purchasing tickets directly from the device.
   
   
    

7. The device will display a self-service home screen for your event. To start purchasing tickets, attendees simply tap “Purchase tickets” and follow the prompts to complete their order.
   
   
    

8. After a successful purchase, the device will display a Payment successful confirmation screen. A confirmation email is automatically sent to the attendee with their ticket details and entry instructions. The attendee can tap “Tap to reveal your QR code” to display their ticket QR code. 
   
   
    

9. Once revealed, the QR code will appear on screen for entry and check-in. Attendees can take a photo of the QR code to use at the event entrance. When finished, the attendee will tap “I’m done” to reset the device and allow the next attendee to begin their purchase.