New Mobile App - How To Sell Tickets

Before You Begin 

Before selling tickets in the mobile app, make sure:
 

1. Tickets have already been created for your event on the web version of the platform. 
    

2. Any discount codes you plan to use have been created.
    

3. Your event is published and tickets are available for sale. 
    

4. Your team member permissions are set for mobile app ticket sells. 

Access the Issue Tickets Feature 

1. Open the mobile app and log in.
    

2. From the Events screen, select the event you want to issue tickets for. 
   
   
    

3. Tap Sell in the bottom navigation menu.
   
   
    

4. Click on the Issue tickets option. 
   
   
    

Issue Tickets 

1. Choose the ticket type you want to sell and enter the quantity of tickets being purchased. If your event uses seat selection, you may also be prompted to select seats for the tickets being issued. Once the ticket quantity has been selected, tap Checkout.
   
   
    

2. Some tickets require you to select a date and time slot before completing checkout. If this applies to your ticket, you will be prompted to choose your preferred date and time during the checkout process. If you want to set up time slots for your tickets, click here to learn more. 
   
   
    

3. When issuing certain tickets, you may see a Paired ticket notification. This message appears when a ticket requires the purchase of another specific ticket type. The notification will list the required ticket that must be included in the order. For example, a ticket may require that a General Admission ticket is also purchased.
    

4. If this requirement is not met, a prompt will appear asking if you want to override the requirement.
   
   
   
    

5. After selecting the ticket types and quantities, a Summary screen will appear displaying the details of the order before completing checkout. At the bottom of the screen, the total order amount is displayed along with the total number of items in the order.
    

   Once all details have been reviewed, tap Checkout to proceed with completing the ticket purchase.
   
   
    

6. After selecting the tickets and proceeding to checkout, you will be prompted to enter attendee information for each ticket being issued. The fields displayed are based on the attendee information settings configured for the event.
    

   If multiple tickets are being issued, you will be prompted to enter information for each attendee individually. Once the required information is entered, tap Next ticket to continue to the next attendee until all tickets in the order have been completed.
   
   
   If no email address is provided, the ticket will be checked in by default.
   
   
    

7. Next, the payment screen will appear displaying the total amount due. The customer can then complete the payment by tapping their contactless card or phone or inserting their chip card into the reader. The reader will process the payment automatically.
   
   
    

8. Once the payment is successful, the app will display a “Payment recorded” confirmation screen. From here, you can choose to:
   
   
    

   1. Email the receipt

   2. Print the receipt

   3. Select New sale to begin another transaction

   4. Tap See order details to view the full order and start the check-in process. Click here to learn more about checking in tickets on the mobile app.